Childsplay Clothing Reviews

Name: Childsplay Clothing
Rating: 2.53

2.5 Rating 40 Reviews

38 %

of reviewers recommend Childsplay Clothing

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Phone:

(+44) 20 8514 5007

Location:

11-13 Clements Road, Ilford United Kingdom
IG1 1BA

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Childsplay Clothing 5 star review on 24th August 2022

Asia

Childsplay Clothing 1 star review on 23rd November 2021

Anonymous

Childsplay Clothing 5 star review on 20th November 2021

Torie

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hey are they clothes real ?”

Helpful Report

Posted 3 years ago

“Their items are fake !!! I spoke with a Gucci & fendi site reps and they told me that child’s play is not authorized retailer or legit items”

Helpful Report

Posted 2 years ago

“THEY CANCELED MY ORDER LIED AND SAID MY BANK DIDNT RELEASE FUNDS. CALLED MY BANK FOR THEM TO TELL ME CHILDSPLAY CANCELED MY ORDER. AS A CONSUMER I SHOULDNT HAVE TO DEAL WITH THIS. NEVER ORDERING FROM THEM AGAIN.”

Helpful Report

Posted 3 years ago

“NOT A RELIABLE SERVICE!! I brought an outfit for a gift and I received an email ghe next day to say it had been dispatched. 3-5 days had passed so I got in touch to be told there is a problem in my area with the courier company and they will keep an eye on it and update me everyday. I had to keep chasing as I was hoping to give this as a birthday gift! I then placed an another order in panic so that I receive it on time. I then receive an email after trying to get in touch with them several times to say the item was out of stock so they lied about it being with the courier and that the courier had a problem in the area as the item was never even dispatched if it was out of stock?’!! I then relied on my second order hoping I would get this in time for the birthday I had to them receive an email to say this was also out of stock a day before I had the birthday party! Absolutely shocking service. Really need to sort out your system to show how much stock you actually have instead of blaming the courier company!”

Helpful Report

Posted 8 months ago

“Refuse to give a refund for a faulty item. Do not purchase from this company. I am now out of pocket for over £100. They lost part of my order and are now unwilling to acknowledge that they lost it. Instead they are claiming I sent part of the order back. The item was weighed at the post office and there is no way one item can weigh so much.”

Helpful Report

Posted 1 year ago

“Returned an order within days of receiving as it didn't fit and received a part-refund. I'm now trying to contact them to obtain a full refund however have received only 1 response to say they'll look into it a number of weeks ago. Do not order from this company. You can find the same products with better service on Alex and Alexa! Save yourself the stress!”

Helpful Report

Posted 1 year ago

“THEY ARE FRUAD!!!!!!! DO NOT PURCHASE!!! THEY TOLD ME THEY SHIPPED MY DRESS BUT I NEVER RECEIVED ANYTHING! THE DRESS WAS $300!! I HAD TO CALL THEM MULTIPLE TIMES & WAS CHARGED $400 IN PHONE CALLS. THEY WERE SUPPOSE TO REFUND ME MY MONEY & NEVER DID. JUST KEEPS LYING SAYING MY BANK REFUSED THE FUNDS. BUT I SPOKE WITH MY BANK & THEY SAID THEY DONT SEE ANYTHING COMING IN FROM CHILDSPLAYCLOTHING!!!!”

Helpful Report

Posted 1 year ago

“Seems to be a common theme here.... fighting for a refund! Returned 2nd January. They received 6th January. It’s now 23rd and not a whisper from them! I have tried contacting them with absolutely no response. Not impressed at all. Once I get my refund, I will not be returning my custom!”

Helpful Report

Posted 3 years ago

“Initially all good (as are most companies). Got my order but wanted to return 2 pairs of Jeans. Done exactly what it said in the returns section. Returned them within the 21 days using THEIR prepaid business reply label as laid out in their own returns policy. Waited for them to process the return automatically but a week later still nothing. Called them and they said they needed the tracking number but there isn't one on the label they provide so how can i give them it? After pushing my point and saying I had proof of postage they then said they will have to check if they have had it back and it should be done by the next day. 4.30pm the "next day and still nothing so called back. This time they said they have got ONE item back and issued a refund but claim the second item (the same jeans in a diff size) wasn't scanned on their side and would have to look for it. Making it out as if it wasn't returned. The returns form i filled in clearly stated 2 items so why when they got it didn't they raise the alarm so to speak. And as it was sent with their label the weight of the parcel wasn't recorded on the postal receipt. So many issues to highlight! 1) why does it take the customer to call to get a refund? 2) Why when the returns form doesn't match the items is nothing highlighted? 3) Why is the returns label non-trackable or traceable like 99% of other sellers?? 4) How do you expect the customer to prove they have sent you the correct number of items if you cant even get it right your end. I know i returned both items as put them both in myself and posted it. It looks like i may have to do a chargeback to get my money back but its appaling how they deal with returns and i certainly dont trust them no more. They wont get anymore of my cash and i would strongly advise anyone returning ANYTHING to the that they spend the little extra and pay for a tracked method that records the weight of the parcel.”

Helpful Report

Posted 3 years ago

“Last 2 times I ordered from childsplay they have taken my money and left it a week before letting me know items are not in stock then had to fight for my refund. Customer service is shocking was told a manager would ring me back on the Friday by the Tuesday still no callback so I rang again and the manager called mark was so unhelpful and patronising wasn’t interested in the slightest about losing a customer NEVER again will I order from this site when there are other sites Iv never had a problem with”

Helpful Report

Posted 4 years ago

“I’ve ordered off of here a few times and I’ve had the help of a lovely woman called Hanadi! She is amazing! Very polite, fast tracked my order to ensure I got it for my son in time. Thank you so much and I wish her all the best!”

Helpful Report

Posted 4 years ago

“Items arrived late and then after receiving a refund email no refund received until it was chased up in 2 occasions”

Helpful Report

Posted 5 years ago

Childsplay Clothing is rated 2.5 based on 40 reviews