Childsplay Clothing Reviews

Name: Childsplay Clothing
Rating: 2.53

2.5 Rating 40 Reviews

38 %

of reviewers recommend Childsplay Clothing

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Phone:

(+44) 20 8514 5007

Location:

11-13 Clements Road, Ilford United Kingdom
IG1 1BA

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Childsplay Clothing 5 star review on 24th August 2022

Asia

Childsplay Clothing 1 star review on 23rd November 2021

Anonymous

Childsplay Clothing 5 star review on 20th November 2021

Torie

Anonymous

Anonymous // 01/01/2019

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“NOT A RELIABLE SERVICE!! I brought an outfit for a gift and I received an email ghe next day to say it had been dispatched. 3-5 days had passed so I got in touch to be told there is a problem in my area with the courier company and they will keep an eye on it and update me everyday. I had to keep chasing as I was hoping to give this as a birthday gift! I then placed an another order in panic so that I receive it on time. I then receive an email after trying to get in touch with them several times to say the item was out of stock so they lied about it being with the courier and that the courier had a problem in the area as the item was never even dispatched if it was out of stock?’!! I then relied on my second order hoping I would get this in time for the birthday I had to them receive an email to say this was also out of stock a day before I had the birthday party! Absolutely shocking service. Really need to sort out your system to show how much stock you actually have instead of blaming the courier company!”

Helpful Report

Posted 1 year ago

“Refuse to give a refund for a faulty item. Do not purchase from this company. I am now out of pocket for over £100. They lost part of my order and are now unwilling to acknowledge that they lost it. Instead they are claiming I sent part of the order back. The item was weighed at the post office and there is no way one item can weigh so much.”

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Posted 1 year ago

“Everything was beautiful and on time I put the wrong address I emailed them they emailed me right back and fixed everything it said my order was suppose to be there Friday but came Thursday morning thank you ❤️”

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Posted 1 year ago

“No tracking number and if they can’t reach you they’ll deliver your package to your neighbours which I’m not sure why.. not everyone has honest neighbours they can trust”

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Posted 2 years ago

“Worst customer service paid and never received my item”

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Posted 2 years ago

“This my first time ordering from this site , I already had purchased the item before I looked at the reviews I was reading the reviews I seen a couple bad reviews well here is my experiences my order game well packaged, my shirt came exactly how it was on the website I recommended y’all shopping here”

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Posted 2 years ago

“So far they do not disappoint. Ordered from them a few times and have been very satisfied with my purchases. Only thing I wish was that they send coupons like similar stores!”

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Posted 2 years ago

“Returned an order within days of receiving as it didn't fit and received a part-refund. I'm now trying to contact them to obtain a full refund however have received only 1 response to say they'll look into it a number of weeks ago. Do not order from this company. You can find the same products with better service on Alex and Alexa! Save yourself the stress!”

Helpful Report

Posted 2 years ago

“Childsplay is thief company.they stole your money from your account.never brought from childsplay.no exchange no refund. Thief lower company.”

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Posted 2 years ago

“THEY ARE FRUAD!!!!!!! DO NOT PURCHASE!!! THEY TOLD ME THEY SHIPPED MY DRESS BUT I NEVER RECEIVED ANYTHING! THE DRESS WAS $300!! I HAD TO CALL THEM MULTIPLE TIMES & WAS CHARGED $400 IN PHONE CALLS. THEY WERE SUPPOSE TO REFUND ME MY MONEY & NEVER DID. JUST KEEPS LYING SAYING MY BANK REFUSED THE FUNDS. BUT I SPOKE WITH MY BANK & THEY SAID THEY DONT SEE ANYTHING COMING IN FROM CHILDSPLAYCLOTHING!!!!”

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Posted 2 years ago

“The charged my card but never shipped the item. All the contact numbers are fake.”

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Posted 2 years ago

“Their items are fake !!! I spoke with a Gucci & fendi site reps and they told me that child’s play is not authorized retailer or legit items”

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Posted 3 years ago

“I was scared because I saw bad reviews after my purchase. But I am so happy I did order from here. The packaging was real nice and the shirts shirts is what I expected. I will continue to order I purchased a Versace and Givenchy shirts for my boys. I normally shop at Neimans Marcus for those brand or straight from their sites. Im very pleased with my purchase. The price was a good price as well.”

Helpful Report

Posted 3 years ago

“Dress was faulty embellishment fell off first wash despite me following their washing instructions, rude customer service. After waiting over a month for their customer service team to decide what happened to the dress based on a photo…..Am now £60 out of pocket as they are refusing to refund or replace, because no one else has complained about that issue yet?! They refuse for me to speak to anyone senior. I will be taking it further. Shocking company”

Helpful Report

Posted 3 years ago

“My order number is 15501969651177 They canceled my order , even though the entire payment was made . The I get a email saying the we have canceled your order and the Childsplay team promised a full refund of my amount in 3-6 working days , it’s been over a month I haven’t received my refund !!!! Every time I call them they have a new story , no one knows what’s going on !! I think I will have to take legal action through consumer court if they don’t process my refund !!! By far the worst website to shop from . I wouldn’t recommend it to anybody. The heights of being unprofessional.”

Helpful Report

Posted 3 years ago

“bad information system, no order datils, no order history, no tracking details, no updated emails regarding any issue with your order, no special treatment for VIP customers as it was before when it was not belonging to next. since childsplay offers luxury brands with high cost it is important to offer an easy and fast return process with at least reasonable return fees as other sites that sell the same luxury brands and offer free return fees so the customer feels relaxed and comfortable when he or she buys a high priced item and that item don't fit his or her kids ( they knows that the return is easy and the company will take care of the return so they don't be frustrated). before, if you are a VIP customer= you are special so you can access the sale items earlier than other customers. this is an advantage for VIP customers to save their loyalty to your site. A lot of things had changed since the next owned the site, unfortunately.”

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Posted 3 years ago

“Child’s play clothing took 371 from my card ! NEVER REFUNDED ME TELLING ME TO CHECK MY BANK when the card isn’t a bank card it’s a emerald card not gonna get into all that but just know if you using pay pal there going to take your money and lie that there gonna give you your money back VERY UNPROFESSIONAL”

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Posted 3 years ago

“THEY CANCELED MY ORDER LIED AND SAID MY BANK DIDNT RELEASE FUNDS. CALLED MY BANK FOR THEM TO TELL ME CHILDSPLAY CANCELED MY ORDER. AS A CONSUMER I SHOULDNT HAVE TO DEAL WITH THIS. NEVER ORDERING FROM THEM AGAIN.”

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Posted 3 years ago

“Seems to be a common theme here.... fighting for a refund! Returned 2nd January. They received 6th January. It’s now 23rd and not a whisper from them! I have tried contacting them with absolutely no response. Not impressed at all. Once I get my refund, I will not be returning my custom!”

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Posted 3 years ago

“The quality and presentation is outstanding. The delivery was within twenty four hours. Excellent service”

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Posted 4 years ago

Childsplay Clothing is rated 2.5 based on 40 reviews