Chiltern Oak Furniture Reviews

Name: Chiltern Oak Furniture
Address: Chowns Mill Business Park, Station Road, Irthlingborough, Northamptonshire
Rating: 4.58

4.6 Rating 3,133 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

Questions

Metrics

4.6

Based on 3,133 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Chowns Mill Business Park,
Station Road,
Irthlingborough
Northamptonshire
NN9 5QQ

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Chiltern Oak Furniture 1 star review on 16th May 2024

Mrs C Cowan From Ossett West Yorks.

Chiltern Oak Furniture 5 star review on 15th June 2022

Pippa

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good customer service, I was kept up to date with my delivery which was appreciated in these Covid times. The delivery driver was really helpful and friendly. The furniture is really well packed”

Helpful Report

Posted 4 years ago

“Really good customer service, I was kept up to date with my delivery in these Covid times so that was really appreciated and the delivery driver was really helpful and friendly. The furniture is really well packed as well”

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Posted 4 years ago

“Well made product, easy to assemble, good value”

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Posted 4 years ago

“Excellent product, good communication and prompt delivery, thanks.”

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Posted 4 years ago

“The unit I received is lovely great value for the money love it thank you”

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Posted 4 years ago

“Good quality and excellent service”

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Posted 4 years ago

“Very well made but affordable furniture, love it!”

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Posted 4 years ago

“I am so pleased with my Gloucester White Painted Oak 1 Drawer basket cabinet. It is just the right size for my small hallway and the basket holds my outdoor shoes. It will have a small lit Xmas tree on it at the beginning of December. Excellent price, delivery and good range of furniture.”

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Posted 4 years ago

“Delighted with our Hampshire Blue extra wide TV unit. Took delivery today at 6.44am precisely! Had struggled to find a unit with the dimensions we wanted, so pleased to find this. It's well made, sturdy, no tools needed. The colour is described as blue but is more like charcoal & perfect for our room. We obtained a sample first before ordering. Will be ordering another item very soon.”

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Posted 4 years ago

“I ordered 6 items of the Suffolk white oak and when it came it was well packed and all assembled which is really good. The furniture was well made and looks amazing and not overpriced. Ordered over the phone and the girl was very friendly and helpful, was delivered on the day and time slot I was given and the delivery drivers were helpful and friendly. would def recommend this company and their furniture.”

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Posted 4 years ago

“Delighted with our Gloucester White Painted Oak 3 Drawer 6 Basket Cabinet. Ordering was straight forward. The item was well wrapped to prevent damage in transit (we live on a Scottish Island). We would highly recommend this company and will hopefully use them again in the future.”

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Posted 4 years ago

“Fantastic service - next day delivery & so well packed. Love my tv unit & will be buying more items as soon as finances allow. Many thanks.”

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Posted 4 years ago

“Absolutely happy with this company, great quality, quick delivery. Delivery men left my item in the garden as I wished and covered with foil that I left for rain protection.”

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Posted 4 years ago

“Bookshelf looks great! Well made. Good value. Was also well packaged. It's a yes from me!”

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Posted 4 years ago

“Absolutely good quality of table. Delivery men left it in back yard as I wish and covered with foil I left for rain protection. Absolutely recommend this company.”

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Posted 4 years ago

“Purchased a bed and it was delivered at 7am this morning exactly as they promised. I made a mistake when ordering and they rectified the problem without any fuss. Excellent service”

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Posted 4 years ago

“First-class service from Chiltern Oak Furniture. I ordered and took delivery of a TV unit in less than 24 hours. A smooth and easy process from start to finish. And the TV unit (Oslo) is every bit as lovely as advertised. Will definitely be doing business with you again.”

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Posted 4 years ago

“Great service, lovely furniture my husband was impressed by the dove tails Good price will shop with you again”

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Posted 4 years ago

“We recently ordered four pieces of bedroom furniture from Chiltern oak. Delivery was about 10 days, probably longer than usual because of the pandemic. I had questions and contacted them by phone receiving a timely and helpful reply from a pleasant lady. The delivery was conducted by an independent courier. They were extremely polite and very helpful indeed. Also very careful with the heavy packages. The furniture was very well packaged. All was in good condition and we were very pleased with the Quality. We were told the chest of drawers would require some assembly. NOT SO! It was just a matter of putting the drawers in. The wardrobe went together perfectly in a matter of minutes. All the hardware was present and instructions were simple and adequate. We chose Suffolk range for two reasons. First it had runners. This was important to me. Secondly it was stated as white. We did not want cream. Our only disappointment is that it is a very definite cream. Not at all white. In all other respects, price, service quality and delivery we are very pleased. Unfortunate only in that the colour is different than described. We would certainly recommend the company and would use again.”

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Posted 4 years ago

“Ordered a new hall unit and it was delivered the next day! It was in perfect condition as it was so well packed. It was very quickly in place looking splendid! Excellent service!”

Helpful Report

Posted 4 years ago

Chiltern Oak Furniture is rated 4.6 based on 3,133 reviews