Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,641 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Questions

Metrics

4.5

Based on 3,641 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0333 210 1857

Email:

help@chisholmhunter.co.uk

Location:

146 Argyle Street,
146 Argyle Street
Glasgow
G2 8BL

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Ruby and diamond ring in March and was told it would arrive in store within 2 weeks. I rang today (11-04-24), and spoke to Amber for her to say oh it’s not arrived yet there is about a 2 week delay on it. I told her it is for my daughter’s 40th Birthday at the end of April. She said I’ll swing it to make sure you get it is that ok, I said no it’s not actually and what do you mean you will swing it. I think the words she was looking for was I’ll give you the good customer service you should be getting. I said this isn’t good enough. I have already paid almost £1000 for this ring and now it’s not even here. I asked her how she could guarantee I’ll get it and she said I again I’ll really swing it to make sure you get it. I’m absolutely disgusted and if the ring has not arrived by next week then I will be demanding a refund. What on earth do I tell me daughter if I have no gift for her.”

Helpful Report

Posted 1 year ago

“Bought very expensive watch and received a gift voucher . The voucher cannot be used online! Bizarre”

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Posted 2 years ago

“Item not received”

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Posted 2 years ago

“Purchased online a 9ct white gold chain at £245. For the price I expected a reasonable chain to carry a gold locket. The chain arrived. It was very very thin. Looked like it would break very easily. Not as described online as being 1.2mm. Wieght of this chain was only 0.8 grams. I returned it to the nearest store which is 30 miles away to check I had been sent the correct chain and look to purchase another. It was confirmed I had the correct chain but the online description is not correct. The staff in the shop were lovely and very efficient. I would give them 5 stars. But my experience purchasing online was negative as I had to drive a 60 mile round journey to return the item and buy another elsewhere as this was for part of a present to be given the following day. I purchased another chain from another jeweller. It weighed 3.4 grams and was only £220. I will not buy online from Chisolm Hunter again.”

Helpful Report

Posted 2 years ago

“I was very disappointed with the very expensive watch I bought.”

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Posted 2 years ago

“Not a good experience.”

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Posted 2 years ago

“Did not answer my questions. Sent out earrings that weren’t fit for purpose. No goodwill gesture for the inconvenience we have had.”

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Posted 2 years ago

“My watch didn’t arrive, no one had helped me find it either,”

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Posted 2 years ago

“they can not be bothered to get back to me very poor”

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Posted 2 years ago

“Should my complaint not be acknowledged I will then have to take this to ombudsman 16.12.2023”

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Posted 2 years ago

“Ordered a watch before the 12.00 cutoff for next day delivery. Payed for next day express Still waiting for the email confirming delivery and tracking. Contacted you via chat and was told the order was showing as picked but they did not have access on the system ti confirm delivery. They advised I should use the help email ti get an update. No point as this was after 5.30pm. I now have to wait u til tomorrow ti find out if my parcel has shipped. Not hopeful I will get my watch tomorrow as advertised. Very poor.”

Helpful Report

Posted 2 years ago

“Very unhappy with the product. It spoiled an important birthday. Replacement sent still isn’t up to scratch and will need to go through the return process again. No acknowledgement given in following emails after complaint and still waiting on the return of the extra postage for first return. Pendant looked cheap and with rough edges.”

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Posted 2 years ago

“Bad experience”

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Posted 2 years ago

“The worst customer service I have received ever Put a bracelet in for a small repair in June that was supposed to take four weeks The bracelet was sent to workshop then without my permission sent to the manufacturer I have not received my bracelet and seem to be getting told various stories about its whereabouts! It is now nearly five months without my bracelet.”

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Posted 2 years ago

“Watch was loose in box and box was damaged when arrived. Little disappointed considering how much I just spent.”

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Posted 2 years ago

“the letter eas headed up wrong”

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Posted 2 years ago

“I purchased a pre owned Rolex watch from their Falkirk store 2 years ago . About 6 weeks ago I seen a pre owned Rolex in another jewellers and agreed to a trade in subject to my watch being sent away to their head office for examination to confirm the deal. Within 24 hours they got back to me saying was I aware that there had been severe polishing , filling or more likely a combination of both done to the 120Clock side of the bracelet? My first reaction was I would surely have noticed that !!! But when one of their watch experts spoke to me and took the time to send me photos it was clear that it was not hugely noticeable, but once drawn to your attention was definitely visible . It appears this has been done to cover up some sort of damage to that side of the bracelet . After 4 weeks of total stress , trying to pursue this issue I have got nowhere, they claim it’s wear and tear and I wasn’t sold the watch with the bracelet in that condition !!! I have 2 independent jewellers opinions that A , that work has been done professionally to cover up some sort of damage and That B ,they would not have sold a pre owned Rolex to me with part of the bracelet in that condition . I have had to pursue this relentlessly , as the regional manager concerned Mr Docherty has rarely returned calls or emails, it’s been delay after delay I have to say Janet the manager at Falkirk store has been very good and has tried to emphasise with my situation, on the other hand Neave the assistant manager has been so totally unprofessional . I have given the company fair chance to resolve this issue and unfortunately it has got to the stage of me writing such a negative review, to be honest if I could give any lower a score I would . I am now putting it into the hands of trading standards as I have sought professional advice on this matter . If I was in any way responsible for that repair there is no way I would be continuing to pursue this matter.”

Helpful Report

Posted 2 years ago

“Online said it was in stock so I brought it. After if done this I was told it’s not actually in stock and I’m going to have to wait even longer for it. (A month) if If it had just said on the website it wasn’t in stock as it should have them I wouldn’t have placed the order in the first place!”

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Posted 2 years ago

“£700 earrings lasted only 7 months before falling apart. We are very disappointed in the earrings I bought for my wife’s birthday. After just 7 months of very light use, they fell apart. By pure luck alone we managed to find the missing piece of the earring so that a repair would be possible. We contacted our local jeweller who said the design was very poor and they could see why they didn’t last. We then contacted Chisolm Hunter who asked us to return the broken earring for repair but, given the design was the main problem, there was little point repairing it to the same standard as it was originally designed to. We also had no confidence that the other earring would not break at the same weak point and we may not be lucky enough to find the missing piece if this happened. Instead, we paid our local jeweller £75 to improve on the design with a high quality repair so my wife could wear them with confidence that they wouldn’t fall apart again. Poor design and quality from Chisolm Hunter. This will be our last purchase from them as if they can’t make £700 earrings last more than 7 months there is something very wrong.”

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Posted 2 years ago

“I have yet to receive item!!”

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Posted 2 years ago

Chisholm Hunter is rated 4.5 based on 3,641 reviews