Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,633 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Questions

Metrics

4.5

Based on 3,633 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0333 210 1857

Email:

help@chisholmhunter.co.uk

Location:

146 Argyle Street,
146 Argyle Street
Glasgow
G2 8BL

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an item online to collect at my chosen branch. 7 days later, I had heard nothing about my order. Had to contact customer service to ask if my order was ready to collect, which it was.”

Helpful Report

Posted 4 years ago

“Bad online service - still not resolved after four Months”

Helpful Report

Posted 4 years ago

“Whilst the sales assistant was helpful - there was a group of Chinese ladies being assisted beside me and they were bartering for price and got the lowest price they asked for - as a regular Chisholm hunter customer was disappointed that I wasn’t offered discount particularly when website offered further 10% off diamonds - I will be taking my custom elsewhere in future”

Helpful Report

Posted 4 years ago

“Watch ordered via a third party cash back site that I use (Top Cash Back) on 12th May. Watch arrived very promptly and well packaged (so far so good). Cash back was not showing on Top Cash Back site so logged a missing claim. Claim has sat unchanged “action sitting with vendor” ever since. Emailed Chisholm Hunter 3rd July - no response. Called them 27th July and spoke to the very pleasant Alison who promised a call back. No call back so phoned again 3rd August “enquiry sitting with manager - Craig”. Not the end of the world - bigger things to worry about. Just a wee bit disappointing - especially from a Glasgow based company that has a reputation for quality.”

Helpful Report

Posted 4 years ago

“After taking 2 watches back as faulty we finally got it sorted. Alma in Kingston was incredibly helpful, I can’t say much for any else we dealt with though, it felt like we were an annoyance.”

Helpful Report

Posted 4 years ago

“Website difficult to navigate, order tracking was not updated and after 2 weeks of waiting I had to contact them to be told that my order had been ready for collection for over a week. Products not as described. Items show a chain on the website but did not come with one. Very vague descriptions which didn’t indicate either way. Would not recommend Chisholm Hunter to anyone, especially if you are looking for a jewellers that you can trust.”

Helpful Report

Posted 5 years ago

“Apart from the ring not suiting I was underwhelmed by the packaging, didn’t feel special at all for a wedding ring. Then when I wanted to return it, I had to pay my own shipping and insure it. Had the opposite experience with Beaverbrooks. I would mind but we both had our original rings from CH. I called the shop to find out details of my husbands lost ring but they couldn’t help. Not a great experience.”

Helpful Report

Posted 5 years ago

“Delivery took longer than should have, paid a lot of money for a gift and packaging was very poor. Not even a gift bag enclosed. Probably won’t use again given the money spent.”

Helpful Report

Posted 5 years ago

“I was advised by email the item was in store for collection. When I attended I was advised that the item had not been delivered. This was in March and I still do not have the item which was a Mother’s Day present.”

Helpful Report

Posted 5 years ago

“I clicked on the option of three payment installments. However when I was billed the only option I had was 30 days to pay the full balance. When I approached Klarna they were less than helpful and would not change the payment terms. I also contact you and did not get anywhere. Good product, poor customer service”

Helpful Report

Posted 5 years ago

“Not very happy as I paid alot of money for this watch and the box turned up ripped”

Helpful Report

Posted 5 years ago

Hi Emma, Thank you for your valued feedback. We are currently looking into the reason for your watch being delivered with a box in a non-pristine condition and I would like to apologise for this. Please email help@chisholmhunter.co.uk and we will rectify the situation for you. Kind regards Jake

Posted 5 years ago

“Never again. Product not what was advised by Staff in Silverburn, Don't buy earrings online as they are non returnable even though product info says otherwise. Offered a credit note as they can't resell - highly doubt a pair of £149 earrings would be going in bin. Emails not responded to, left with earrings that were not suitable for an important birthday gift.”

Helpful Report

Posted 5 years ago

“Paid for express took six days. For the price I thought it was poor service.”

Helpful Report

Posted 5 years ago

Good afternoon Lynne, Thank you for your feedback. I can see that your order was signed for four working days after placing the order and we are very sorry for the delay experienced here. We are always working hard to improve our delivery service and your feedback helps us do this. Please email us at help@chisholmhunter.co.uk and we will resolve the issue for you. Kind regards Jake

Posted 5 years ago

“The item I ordered as a gift for a friend is fine, but the customer service poor. The incorrect address was put on the parcel, causing confusion and a lot of time to myself trying to track down the delivery slip in order for me to be able to collect it from my local post office. When I emailed to complain, I was disappointed that, at the very least, the delivery charges were not offered back straight away. Given that the postage was almost £6, more than your average small parcel, I was quite shocked. It was only when I asked for the delivery charge to be refunded, did this happen. Not good enough in my opinion.”

Helpful Report

Posted 5 years ago

“Ordered the watched and received emailed that watch is out of stock and would take two weeks to arrive. After two weeks, no reply so chased again then was told that they can't send that watch so either refund the money or choose another similar watch. Another Watch arrived but with no watch winder. Called up and found watch winder out of stock and will arrive end of October. Please don't accept online orders if you don't have product in stock.”

Helpful Report

Posted 5 years ago

Good afternoon Siddharth, Thank you for your review and your valuable feedback. We are currently out of stock of our watch winders and these are due to arrive in at the end of the month, I believe you have been emailed informing of this, unfortunately, we did not anticipate how popular they were initially which has caused us to run out of stock sooner than we expected. We can only apologise for this and assure you that your winder will be sent as soon as they arrive. We hope you enjoy your new watch and please keep an eye out for emails regarding the watch winder being shipped! Kind regards Jake

Posted 5 years ago

“Having had an online conversation to find out what clasp was on the necklace I was looking at I was given completely the wrong information. Since then I have had to call Chisholm Hunter 4 times to try to rectify this, and have never had a call or email from them - I have had to do all the calling - very poor customer relations and having a member of staff on holiday is not a good enough excuse”

Helpful Report

Posted 5 years ago

“Watch ordered online, Item arrived in the expected time and was pleased with. Advertised free gift was nowhere to be seen and still no sign of it. Wouldn’t shop with again due to lack of trust.”

Helpful Report

Posted 5 years ago

“I didn't recieve the watch Winder as I was told I would.”

Helpful Report

Posted 5 years ago

“Poor delivery service was told the purchase would be delivered in five working days and it took 10. Very disappointing as this was a birthday gift”

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Posted 5 years ago

“No email sent with tracking details. Parcel didn't arrive the following day. No receipt, no compliments slip. Watch warranty card missing from watch box. Customer service staff helpful and pleasant. But still haven't received warranty card.”

Helpful Report

Posted 5 years ago

Chisholm Hunter is rated 4.5 based on 3,633 reviews