Christmas Forest Reviews

Name: Christmas Forest
Address: 123 Shirland Road, Maida Vale, London Borough of Harrow
Rating: 4.42

4.4 Rating 92 Reviews

86 %

of reviewers recommend Christmas Forest

4.4

Based on 92 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver

Visit Website

Phone:

020 3953 8794

Email:

team@christmasforest.co.uk

Location:

123 Shirland Road,
Maida Vale
London Borough of Harrow
W9 2EW

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Christmas Forest 5 star review on 14th December 2022

Francisco Florido Bandera

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy to pay extra for a tree that came earlier in November seeing that this year has been tough for everyone and for £74 I was still expecting a great tree. Tell me my tree came soaking wet and took just over 2 days to completely dry out even though I had the heating on. As soon as it dried out I realised it was essentially dying. It looked like my last year’s tree the day I went to throw it out in the middle of January. I’ve had real trees my whole life and know how to take care of them well to keep them alive but I can’t bring one back from total death. I contacted the company on their website as I don’t like to leave an immediate negative review as I was certain something could be sorted. It was delivered on the 17th, I submitted a form on the 21st to complain and heard nothing back. I called on Monday 31st and left a voicemail and heard nothing back. Called today on the 30th and was sent straight to voicemail. I was willing to give the company a chance but the terrible customer service was really the star on a dead tree. My £74 no drop norman fir is half dropped on the floor and it’s not even December yet. This company is the thief of Christmas and I can’t afford to get a new tree. Total scrooges.”

Helpful Report

Posted 4 months ago

“Driver rude and unhelpful. Tree arrived broken.”

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Posted 1 year ago

“Horrible service definetly not recommended, ordered Normand Fir, got Norway spurce, tree is dropping needles like it was old cut tried to call customer support didn't pick up the phone”

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Posted 2 years ago

“Terrible service won’t be using you again, rude and unresponsive”

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(Website) - Posted 2 years ago

“You offered a 15% discount but it didn't work. Nobody is picking up your phone or answering emails.”

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Posted 2 years ago

“Bought my trees for years from here. This year they were offering a 15% discount which was welcome as the trees and delivery are very expensive but the code didn't work. Can't talk to anyone at the weekend. No answer to emails. No answers to the phone through the week. No customer service. Shame will look elsewhere.”

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Posted 2 years ago

“Delivery and service was great, they called when near my house and very friendly, unfortunately the tree was terrible. Long dead and began dropping all its needles from day one. A huge mess!”

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Posted 4 years ago

Dear Customer, Sorry to hear about the quality of the tree. We can see that you purchased a Norway Spruce which is a tree that stays fresh for a limited amount of time when indoors as it is essentially an outdoor tree. All our trees are natural products and with this in mind we do have a quality guarantee policy : https://www.christmasforest.co.uk/pages/christmas-product-guarantee

Posted 4 years ago

“I bought my tree on the 7 th December from Ealing Common and 10 days later it is dead. I asked for it to be freshly cut at the bottom and have watered it every day. Very disappointing . They should last for more than 10 days”

Helpful Report

Posted 4 years ago

Christmas Forest is rated 4.4 based on 92 reviews