Christmas Forest Reviews

Name: Christmas Forest
Address: 123 Shirland Road, Maida Vale, London Borough of Harrow
Rating: 4.25

4.3 Rating 97 Reviews

81 %

of reviewers recommend Christmas Forest

4.3

Based on 97 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver

Visit Website

Phone:

020 3953 8794

Email:

team@christmasforest.co.uk

Location:

123 Shirland Road,
Maida Vale
London Borough of Harrow
W9 2EW

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Christmas Forest 1 star review on 16th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was going through a very stressful situation and felt completely stuck. I had spent a lot of time trying to figure things out on my own, but nothing seemed to work. Eventually, I decided to look for professional help and that’s when I discovered ERF. Reaching out to them was one of the best decisions I made. Their team responded quickly and treated my situation with seriousness and respect. They carefully listened to my concerns and explained the steps they would take, which immediately gave me a sense of relief. What really stood out was their professionalism and the way they kept me informed throughout the process. I truly appreciate the effort they put into helping me, and I would recommend ERF to anyone looking for a reliable and supportive team.”

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Posted 1 week ago

“We had ordered a large Christmas tree and received an extremely skinny tree with short and sparsely spread branches. It was honestly the ugliest tree I have ever seen - and we've had real trees for the past 40 years. It was not freshly cut and also started dropping huge amounts of needles immediately despite being advertised as no-drop. It also dried out really quickly despite being watered regularly. We've always had real Christmas Trees, but the quality of this one was by far the worst. Totally overpaid for a low quality tree. We complained to the company on the day of delivery and again a week later, as we wanted to give them a chance to rectify, but never received a response, very poor customer communication.”

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Posted 1 month ago

“Alpha Recovery came through for me at a time when I felt completely stuck with withdrawal issues. From the beginning, their team provided clear guidance, steady communication, and genuine support. They took the time to explain each step, and their professionalism led to a successful resolution.”

Christmas Forest 1 star review on 10th January 2026

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Posted 2 months ago

“No communication, no dispatch date, no delivery. Total waste of time.”

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Posted 3 months ago

“If you’ve ever struggled with tax matters or platform compliance, look no further than URF! Led by UNIQUE, this team delivers unmatched professionalism and real results. They make complex financial processes easy to understand and even easier to manage. Whether it’s resolving withdrawal issues or optimizing your strategy, URF gets it done efficiently and with care. 👏 Kudos to UNIQUE and the team for setting a new standard in reliability and transparency. Verified by Review.io.”

Christmas Forest 1 star review on 13th December 2025

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Posted 3 months ago

“I was happy to pay extra for a tree that came earlier in November seeing that this year has been tough for everyone and for £74 I was still expecting a great tree. Tell me my tree came soaking wet and took just over 2 days to completely dry out even though I had the heating on. As soon as it dried out I realised it was essentially dying. It looked like my last year’s tree the day I went to throw it out in the middle of January. I’ve had real trees my whole life and know how to take care of them well to keep them alive but I can’t bring one back from total death. I contacted the company on their website as I don’t like to leave an immediate negative review as I was certain something could be sorted. It was delivered on the 17th, I submitted a form on the 21st to complain and heard nothing back. I called on Monday 31st and left a voicemail and heard nothing back. Called today on the 30th and was sent straight to voicemail. I was willing to give the company a chance but the terrible customer service was really the star on a dead tree. My £74 no drop norman fir is half dropped on the floor and it’s not even December yet. This company is the thief of Christmas and I can’t afford to get a new tree. Total scrooges.”

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Posted 2 years ago

“Driver rude and unhelpful. Tree arrived broken.”

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Posted 3 years ago

“Horrible service definetly not recommended, ordered Normand Fir, got Norway spurce, tree is dropping needles like it was old cut tried to call customer support didn't pick up the phone”

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Posted 4 years ago

“Terrible service won’t be using you again, rude and unresponsive”

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(Website) - Posted 4 years ago

“You offered a 15% discount but it didn't work. Nobody is picking up your phone or answering emails.”

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Posted 4 years ago

“Bought my trees for years from here. This year they were offering a 15% discount which was welcome as the trees and delivery are very expensive but the code didn't work. Can't talk to anyone at the weekend. No answer to emails. No answers to the phone through the week. No customer service. Shame will look elsewhere.”

Helpful Report

Posted 4 years ago

“Delivery and service was great, they called when near my house and very friendly, unfortunately the tree was terrible. Long dead and began dropping all its needles from day one. A huge mess!”

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Posted 6 years ago

Dear Customer, Sorry to hear about the quality of the tree. We can see that you purchased a Norway Spruce which is a tree that stays fresh for a limited amount of time when indoors as it is essentially an outdoor tree. All our trees are natural products and with this in mind we do have a quality guarantee policy : https://www.christmasforest.co.uk/pages/christmas-product-guarantee

Posted 6 years ago

“I bought my tree on the 7 th December from Ealing Common and 10 days later it is dead. I asked for it to be freshly cut at the bottom and have watered it every day. Very disappointing . They should last for more than 10 days”

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Posted 6 years ago

Christmas Forest is rated 4.3 based on 97 reviews