Christmas Forest Reviews

Name: Christmas Forest
Address: 123 Shirland Road, Maida Vale, London Borough of Harrow
Rating: 4.25

4.3 Rating 97 Reviews

81 %

of reviewers recommend Christmas Forest

4.3

Based on 97 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver

Visit Website

Phone:

020 3953 8794

Email:

team@christmasforest.co.uk

Location:

123 Shirland Road,
Maida Vale
London Borough of Harrow
W9 2EW

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Christmas Forest 1 star review on 16th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was going through a very stressful situation and felt completely stuck. I had spent a lot of time trying to figure things out on my own, but nothing seemed to work. Eventually, I decided to look for professional help and that’s when I discovered ERF. Reaching out to them was one of the best decisions I made. Their team responded quickly and treated my situation with seriousness and respect. They carefully listened to my concerns and explained the steps they would take, which immediately gave me a sense of relief. What really stood out was their professionalism and the way they kept me informed throughout the process. I truly appreciate the effort they put into helping me, and I would recommend ERF to anyone looking for a reliable and supportive team.”

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Posted 1 week ago

“We had ordered a large Christmas tree and received an extremely skinny tree with short and sparsely spread branches. It was honestly the ugliest tree I have ever seen - and we've had real trees for the past 40 years. It was not freshly cut and also started dropping huge amounts of needles immediately despite being advertised as no-drop. It also dried out really quickly despite being watered regularly. We've always had real Christmas Trees, but the quality of this one was by far the worst. Totally overpaid for a low quality tree. We complained to the company on the day of delivery and again a week later, as we wanted to give them a chance to rectify, but never received a response, very poor customer communication.”

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Posted 1 month ago

“Alpha Recovery came through for me at a time when I felt completely stuck with withdrawal issues. From the beginning, their team provided clear guidance, steady communication, and genuine support. They took the time to explain each step, and their professionalism led to a successful resolution.”

Christmas Forest 1 star review on 10th January 2026

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Posted 2 months ago

“No communication, no dispatch date, no delivery. Total waste of time.”

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Posted 3 months ago

“If you’ve ever struggled with tax matters or platform compliance, look no further than URF! Led by UNIQUE, this team delivers unmatched professionalism and real results. They make complex financial processes easy to understand and even easier to manage. Whether it’s resolving withdrawal issues or optimizing your strategy, URF gets it done efficiently and with care. 👏 Kudos to UNIQUE and the team for setting a new standard in reliability and transparency. Verified by Review.io.”

Christmas Forest 1 star review on 13th December 2025

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Posted 3 months ago

“Average quality tree, with a few unfortunately located broken branches, delivered by the Christmas Grinch. I won't be so lazy next year.”

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Posted 2 years ago

“I was happy to pay extra for a tree that came earlier in November seeing that this year has been tough for everyone and for £74 I was still expecting a great tree. Tell me my tree came soaking wet and took just over 2 days to completely dry out even though I had the heating on. As soon as it dried out I realised it was essentially dying. It looked like my last year’s tree the day I went to throw it out in the middle of January. I’ve had real trees my whole life and know how to take care of them well to keep them alive but I can’t bring one back from total death. I contacted the company on their website as I don’t like to leave an immediate negative review as I was certain something could be sorted. It was delivered on the 17th, I submitted a form on the 21st to complain and heard nothing back. I called on Monday 31st and left a voicemail and heard nothing back. Called today on the 30th and was sent straight to voicemail. I was willing to give the company a chance but the terrible customer service was really the star on a dead tree. My £74 no drop norman fir is half dropped on the floor and it’s not even December yet. This company is the thief of Christmas and I can’t afford to get a new tree. Total scrooges.”

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Posted 2 years ago

“We've been with Christmas Forest for 5 years now and every tree has been a winner. We've been delighted each time with the quality of the tree, deliveries have always been prompt, on time and made with a Christmas smile! Totally faultless. Thanks as always!”

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Posted 2 years ago

“Nice Lovely delivery”

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Posted 3 years ago

“Always the most beautiful and perfect tree”

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Posted 3 years ago

“Arrived on time and the guys bring the tree into the house for me were lovely. Id definitely recommend.”

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Posted 3 years ago

“Great tree!”

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Posted 3 years ago

“Delivered on time, lovely tree. Very pleased”

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Posted 3 years ago

“There were a few branches dead as they’ve been too frozen and it’s smaller than 6ft”

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Posted 3 years ago

“I was disappointed this year with Christmas Forest because I ordered a tree and it wasn’t delivered when it was supposed to (on a Sunday morning) because there was a glitch in the system. So I called and the office rescheduled it for Tuesday and again it didn’t show up. So now I’m waiting at home for the third day and I hope the tree shows up. I also found it frustrating that I couldn’t reach anyone by phone over the weekend and nobody replied to my emails.”

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Posted 3 years ago

“Great service. I was worried that the tree might be lopsided or other than perfect but it arrived on the day looking a million dollars. Would highly recommend The Christmas Forest. Friendly delivery guys too!”

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Posted 3 years ago

“Driver rude and unhelpful. Tree arrived broken.”

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Posted 3 years ago

“Lovely tree. We always order from Christmas Forest, and they always provide us with a glorious tree. That said, the 7-footer we'd ordered didn't arrive (it was my height: 5'7!), but the delivery guys, with some insistence from me, DID go to a nearby providore, and get the size I'd ordered. And now it's decorated, I couldn't be happier.”

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Posted 3 years ago

“Lots of information about your consideration for environmental issues! Easy to order and not long to wait for delivery. Just waiting to decorate it now 🎄”

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Posted 3 years ago

“Updating my review - would love to give 5 stars but the failings in communication make that difficult. Pros: Ordering process was easy. Tree arrived absolutely gorgeous, full, healthy, bigger than I expected. Very fragrant. Crew that set it up was super quick and friendly. Hoping the tree lasts through Christmas. Love the idea that they will haul it away in January. Cons: Never received any order updates or that it was out for delivery. Paid for a 6 hour delivery window, but unlike every other service or store, did not get any live updates that day or even a two hour delivery window, no tracking, so I had to be at home for 6 hours. Trying to reach the company was impossible. Online chat said my order was awaiting fulfullment (when it was supposed to be out for delivery). Finally sent emails, etc. and got a nondescript response "your order will be delivered today." Overall I'm very happy with the tree --- but i hope that by January they can have better tracking and time windows for the pick up, and that next year their communication for ordering and delivery will be better. Simply no reason in 2022 for a company not to be able to give shorter delivery windows or live tracking the day of the delivery.”

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Posted 3 years ago

Christmas Forest is rated 4.3 based on 97 reviews