Christmas Forest Reviews

Name: Christmas Forest
Address: 123 Shirland Road, Maida Vale, London Borough of Harrow
Rating: 4.00

4.0 Rating 105 Reviews

75 %

of reviewers recommend Christmas Forest

4.0

Based on 105 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver

Visit Website

Phone:

020 3953 8794

Email:

team@christmasforest.co.uk

Location:

123 Shirland Road,
Maida Vale
London Borough of Harrow
W9 2EW

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Christmas Forest 1 star review on 16th March 2026

Anonymous

Anonymous // 01/01/2019

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“Delivered on time, lovely tree. Very pleased”

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Posted 3 years ago

“There were a few branches dead as they’ve been too frozen and it’s smaller than 6ft”

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Posted 3 years ago

“I was disappointed this year with Christmas Forest because I ordered a tree and it wasn’t delivered when it was supposed to (on a Sunday morning) because there was a glitch in the system. So I called and the office rescheduled it for Tuesday and again it didn’t show up. So now I’m waiting at home for the third day and I hope the tree shows up. I also found it frustrating that I couldn’t reach anyone by phone over the weekend and nobody replied to my emails.”

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Posted 3 years ago

“Great service. I was worried that the tree might be lopsided or other than perfect but it arrived on the day looking a million dollars. Would highly recommend The Christmas Forest. Friendly delivery guys too!”

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Posted 3 years ago

“Driver rude and unhelpful. Tree arrived broken.”

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Posted 3 years ago

“Lovely tree. We always order from Christmas Forest, and they always provide us with a glorious tree. That said, the 7-footer we'd ordered didn't arrive (it was my height: 5'7!), but the delivery guys, with some insistence from me, DID go to a nearby providore, and get the size I'd ordered. And now it's decorated, I couldn't be happier.”

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Posted 3 years ago

“Lots of information about your consideration for environmental issues! Easy to order and not long to wait for delivery. Just waiting to decorate it now 🎄”

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Posted 3 years ago

“Updating my review - would love to give 5 stars but the failings in communication make that difficult. Pros: Ordering process was easy. Tree arrived absolutely gorgeous, full, healthy, bigger than I expected. Very fragrant. Crew that set it up was super quick and friendly. Hoping the tree lasts through Christmas. Love the idea that they will haul it away in January. Cons: Never received any order updates or that it was out for delivery. Paid for a 6 hour delivery window, but unlike every other service or store, did not get any live updates that day or even a two hour delivery window, no tracking, so I had to be at home for 6 hours. Trying to reach the company was impossible. Online chat said my order was awaiting fulfullment (when it was supposed to be out for delivery). Finally sent emails, etc. and got a nondescript response "your order will be delivered today." Overall I'm very happy with the tree --- but i hope that by January they can have better tracking and time windows for the pick up, and that next year their communication for ordering and delivery will be better. Simply no reason in 2022 for a company not to be able to give shorter delivery windows or live tracking the day of the delivery.”

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Posted 3 years ago

“Tree was better and bigger than expected. All arrived on time but communications could have been better.”

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Posted 3 years ago

“We've been ordering from Christmas Forest for the last few years. Norman Firs are always full and beautiful. Always delivered and picked up well within the chosen delivery window. Good communication throughout. 👍”

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Posted 3 years ago

“Always excellent service from Christmas Forest”

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Posted 3 years ago

“We've ordered an 8-footer from Christmas Forest every year for the last few years now and every one has been a winner. Delivered spot on time, installed, and in position for nearly 2 months with no wilting or shedding to speak of. Very happy indeed both with the service and the product -- many thanks, team!”

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Posted 3 years ago

“I've pre-ordered our (sure-to-be) fantastic tree from Christmas Forest because last year's tree was so gorgeous! Couldn't be happier with the service: great communication and prompt, safe delivery. Looking forward to the delight for Christmas 2022! Thanks again.”

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Posted 3 years ago

“I have always been extremely happy with the trees delivered and set up by the Christmas Forest - excellent value for money”

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Posted 3 years ago

“Amazing and magical Christmas trees that look stunning well into January Service is outstanding giving u confidence Stress free in a stressful time”

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Posted 3 years ago

“Would be helpful if the confirmation of the pick up date was more accessible A sort on The Christmas Forest in my mailbox doesn’t source the original email”

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(Website) - Posted 4 years ago

“Great tree. Looks lovely. Came on the day I booked. Very easy. Good customer service.”

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Posted 4 years ago

“Tree was in good condition. Easy and reliable delivery. Great value for money.”

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Posted 4 years ago

“Great quality and Service!”

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(Website) - Posted 4 years ago

“Good tree and fast delivery - very great value! Will buy again next year!”

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Posted 4 years ago

Christmas Forest is rated 4.0 based on 105 reviews