“This company is an utter, utter joke. Having previously refused to sell a watch through them because they are unable to supply an insurance certificate and a confirmation the watch remains my property whilst they hold it for sale, this being five years ago, I attempted to buy 2 watches through them this week.
I only went back because of a personal recommendation from a friend who had been dealing with a competent sales rape, Caroline, who had now left the company. He recommended Valentino whom I dealt with. After some haggling we settled on two watches and I informed him on Friday they'd be ordered on Tuesday - the purchase was by a third party whom I was arranging this for. Tuesday comes, both watches are gone off the site. Both were slow moving, unpopular JLC pieces which were unlikely to sell to retail clients and had clearly been in stock for over a year. Valentino didn't reserve these watches and utterly failed at managing the sale and me as a customer. Total waste of time and personally embarrassing for me. I should have learned from my first experience years ago that these people are beyond any level of unprofessional and to be avoided.
I have never had the misfortune to deal with such an amateurish, shambolic outfit in any space, let alone in luxury goods. AVOID.”
“I have had a truly ghastly experience dealing with Chronext. This was unfortunately my first luxury watch purchasing experience, I wish that I had gone elsewhere.
I had ordered a watch from them and paid immediately. The estimated arrival date came and went. I reached out to chronext for an update and was told to be patient and that they would ship soon.
Once the watch arrived I wasn't totally satisfied and requested to withdraw from the contract as per their terms and conditions. I was told I would recieve my money by a certain date, unfortunately the date passed without recieving my money, when I chased up about this I was told the accounts team hadn't even processed it yet.
Currently I cannot even get an email response about my refund and have no idea when or if I will recieve my money back.
Avoid dealing with chronext they will over promise and underdeliver.”
“Terrible customer service. I ordered a watch online that was supposedly in stock a month ago and still no update. I’ve called twice and sent multiple emails but they just ignore my emails and when I call they tell me they will pass on the message to the person who is handling my sale and I never hear from them again.
I’m about to go to my bank and get my money back through them for this non existent watch.”