City Hook Reviews

Name: City Hook
Address: 23 William Street SouthDublinIreland, Dublin 2
Rating: 4.58

4.6 Rating 33 Reviews

88 %

of reviewers recommend City Hook

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+19727377747

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help@cityhook.com

Location:

23 William Street SouthDublinIreland
Dublin 2
D02FK10

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City Hook 5 star review on 4th July 2023

Keller T Forrester

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ottimo servizio”

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Posted 6 years ago

“Clean ,comfortable first class service with both courteous and well mannered drivers.”

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Posted 6 years ago

“Reliable and efficient would definitely use again”

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Posted 6 years ago

“Excellent service, clean new veichle sweet comfortable brand new car seats, drivers impeccable and very efficient at getting you to your destination far quicker than a taxi would. Extremely polite and punctua. Will be using city hook for every trip from now on cannot fault it!”

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Posted 6 years ago

“Received nothing but great service from the transfer company. Had 2 separate parties arriving on 2 planes and one was delayed past our arranged pick up time- quick call to the number provided and they let the driver know we would be delayed. Easy to book,pay and use. Cheap also! £150 for return transfer for private minibus 6 passengers for over an hour each way. Will definitely use again if needed.”

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Posted 6 years ago

“Excellent. I managed to make a complete cock up of my booking but customer services sorted it to no problem.”

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Posted 6 years ago

“Easy to book, efficient system and was met by our driver at airport. Flight was delayed, which is always a worry but driver was there waiting. Reasonably priced at 66 Euros for a personal transfer of 5 people in an air conditioned people carrier whereas taxi would have only cost 50 Euros but do not carry 5 passengers.”

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Posted 6 years ago

“Very easy service to use, everything went very smoothly. Very happy”

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Posted 6 years ago

“Slight confusion but easily rectified. Reliable and efficient. Reasonably priced.”

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Posted 6 years ago

“Pick up from Faro Airport was excellent. Drop of back to the airport was 15 minutes late and the car windows were not very clean.”

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Posted 6 years ago

“Unfortunately we didn’t get what we booked. We were supposed to be picked up with a big van but instead were welcomed by a driver in a Prius. The driver was super friendly and tried to figure out how we and our 8 pieces of luggage would get in the car. Would book city hook again but please don’t do that to your customers or drivers. It just seems as if you only want the money and don’t care about the customers experience.”

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Posted 6 years ago

We're glad the driver was helpful. When you book with your choice of transporter through our system, we send all the details exactly as you request. It looks like your they sent you the wrong car without informing us. We take this type of mix-up very seriously and we will do our very best to make sure it doesn't happen in future. Part of booking through CityHook means that we're here to help resolve issues like this. We will get in touch with you separately to resolve this and, of course, refund any fare difference.

Posted 6 years ago

“Arrived at Palma and no taxi, website is poor and advised to send what's app message. Sent message and no-one has looked at what's app for 9 months, tried to phone the number to get no answer!!!! Had to ring Majorca taxis myself as had nothing from city hook”

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Posted 6 years ago

CityHook is on stand-by to help with emergencies on your day of travel and to help resolve issues between you and your choice of transport company. You can reach us by voice, SMS, different chat services and WhatsApp. You did the right thing by calling the local provider directly, as stated clearly in your travel documents. On this occasion, the issue was due to the fact that you had made a booking much later than your flight arrival time.

Posted 6 years ago

“So the executive car we booked, was definitely NOT executive! We may as well just booked a taxi when we got to the airport. The car was about 20 years old, stank of cigarette smoke and had no air conditioning. I will not be using yourselves again and would not recommend either. The only positive was the driver was there on time. Other than that hugely disappointed and would be going with another company that knows the meaning of executive vehicles.”

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Posted 6 years ago

Thanks to your feedback we immediately reached out to your choice of transporter to make sure everything went ok for the return trip. We also started an investigation as to what had gone wrong. They confirmed the dispatch of an executive vehicle to our standards. Their executive vehicles are all under 8 years old, equipped with AC, are subject to weekly "no-smoking" spot-checks and your service happened to be operated by a long-time driver for the fleet. On this occasion, I'm sorry that our story doesn't quite match yours, and we'll be happy to investigate further if you would like us to do so. CityHook is always here to support passengers take the best possible trip, and resolve any issue with your chosen transporter.

Posted 6 years ago

City Hook is rated 4.6 based on 33 reviews