CityHook Reviews

4.55 Rating 31 Reviews
87% of reviewers recommend CityHook

About CityHook: CityHook is the booking service for airport-to-city journeys

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"Great Service"
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"Very good"
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"Pick up from Faro Airport was excellent. Drop of back to the airport was 15 minutes late and the car windows were not very clean."
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Aigbokhai O
Verified Buyer
"Fantastic Service, Picked up on time. Driver Emmanuel was polite and friendly. Great Service!!!"
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"Excellent service, taxi was waiting at the airport and was on time when leaving at the hotel, would definitely recommend"
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Lawrence O
Verified Buyer
"Excellent service. Checked all details carefully and emailed with details of mistake I made on flight details. Pickup from airport and hotel on time. Comfortable transport. Will use service again without hesitation."
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"Excellent service on time very friendly and helpful. Struggling to find our apartment the drive went the extra mile to phone the owner to make sure we where at the right place"
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"Very friendly driver who spoke good English and engaged with us. Reliable pick up."
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"Unfortunately we didn’t get what we booked. We were supposed to be picked up with a big van but instead were welcomed by a driver in a Prius. The driver was super friendly and tried to figure out how we and our 8 pieces of luggage would get in the car. Would book city hook again but please don’t do that to your customers or drivers. It just seems as if you only want the money and don’t care about the customers experience."
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We're glad the driver was helpful. When you book with your choice of transporter through our system, we send all the details exactly as you request. It looks like your they sent you the wrong car without informing us. We take this type of mix-up very seriously and we will do our very best to make sure it doesn't happen in future. Part of booking through CityHook means that we're here to help resolve issues like this. We will get in touch with you separately to resolve this and, of course, refund any fare difference.
"Really good service"
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"CityHook was the best priced option (using comparison site SkyScanner). The driver was ready for us when we landed and loaded all of our bags onto the van. Couldn’t fault the experience and would definitely use them again! Thanks!"
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"Very good service, smart drivers, nice cars all round excellent operation"
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"Arrived at Palma and no taxi, website is poor and advised to send what's app message. Sent message and no-one has looked at what's app for 9 months, tried to phone the number to get no answer!!!! Had to ring Majorca taxis myself as had nothing from city hook"
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CityHook is on stand-by to help with emergencies on your day of travel and to help resolve issues between you and your choice of transport company. You can reach us by voice, SMS, different chat services and WhatsApp. You did the right thing by calling the local provider directly, as stated clearly in your travel documents. On this occasion, the issue was due to the fact that you had made a booking much later than your flight arrival time.
"Great smooth service with no hiccups"
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"Met us at airport and even took us to supermarket. Spoke English. Return trip was a bit rushed and driver was very early due to over bookings but would highly recommend"
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"Reliable, efficient and competitively priced service."
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"Excellent service both ways ."
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"A straightforward and simple process to reserve transfers from the airport to the hotel and vice versa."
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"Very good car, clean, on time, comfortable, and the customer service from Tommaso was excellent. Highly recommend"
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"So the executive car we booked, was definitely NOT executive! We may as well just booked a taxi when we got to the airport. The car was about 20 years old, stank of cigarette smoke and had no air conditioning. I will not be using yourselves again and would not recommend either. The only positive was the driver was there on time. Other than that hugely disappointed and would be going with another company that knows the meaning of executive vehicles."
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Thanks to your feedback we immediately reached out to your choice of transporter to make sure everything went ok for the return trip. We also started an investigation as to what had gone wrong. They confirmed the dispatch of an executive vehicle to our standards. Their executive vehicles are all under 8 years old, equipped with AC, are subject to weekly "no-smoking" spot-checks and your service happened to be operated by a long-time driver for the fleet. On this occasion, I'm sorry that our story doesn't quite match yours, and we'll be happy to investigate further if you would like us to do so. CityHook is always here to support passengers take the best possible trip, and resolve any issue with your chosen transporter.
CityHook is rated 4.55 based on 31 reviews
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