“I am writing to express my disappointment with my recent experience at your studio regarding the rescheduling policy for a pottery class my partner and I booked.
We were very much looking forward to attending the class together and enjoying a creative experience. Unfortunately, on the day of the class, my partner fell ill with flu symptoms. While I understand that your policy requires rescheduling or cancellations to be made at least three days in advance, illness is unpredictable, and we had no way of foreseeing this situation.
Out of consideration for the teacher and other participants, we decided not to attend, as we did not want to risk spreading germs or disrupt the class with symptoms such as coughing. I reached out early in the morning via messages and multiple phone calls to inform the studio and request a reschedule. However, I did not receive any response until just 30 minutes before the class, at which point I was informed that rescheduling or a refund was not possible.
I am extremely disappointed by the lack of understanding and flexibility shown in this situation. While I respect the importance of policies, I believe that genuine and unavoidable circumstances—such as illness—should be met with a level of compassion. A more accommodating approach would not only provide a better customer experience but also encourage responsible behavior from attendees who prioritize public health.
I hope you will take this feedback into consideration and review your policies to allow for greater flexibility in cases of unexpected illness. I would appreciate the opportunity to reschedule the class or receive a full refund. I look forward to your response.
Thank you.”
“My partner and I had a great time in Angus’s ceramic class. He was very informative and allowed everyone to use the wheel time as they wished. It was a relaxing afternoon learning a new skill. I would definitely recommend this class.”
“It was fairly easy to organise a gift voucher, although I did order 2 as multiple vouchers was an option, but only 1 was issued so will now have to go back and repeat the process”
“It was easy to make a booking and to make payment. The effectiveness of the experience is dependent on how responsive the teachers/provider of the service are, which I had mixed experience with. Also the locations committed to in the booking should be validated by Class Bento so that once locked in and paid for, the provider cannot change this offering - or make it stated cleared up front that the location needs to be agreed.”
“Took the knife skill class with Paul.
Learnt the basics through theory and application: from how to hold your knife, two moves to cut safely without bursting food, sharpening your knife and going through a variety of food types (veggie, condiments, meat)
Paul is an amazing instructor, calm, precise, and supportive.
Cherry on top, we ended up with a yummy Asian Chicken Salad!
Needless to say that from that day onwards I’ve been slicing, dicing, slivering like a champ with the sharpest knife in my life!”
English
