CleanChoice Energy Reviews

Name: CleanChoice Energy
Address: 1055 Thomas Jefferson St NW, 650, Washington, District of Columbia
Rating: 4.66

4.7 Rating 137 Reviews

91 %

of reviewers recommend CleanChoice Energy

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Phone:

8004604900

Email:

support@cleanchoiceenergy.com

Location:

1055 Thomas Jefferson St NW,
650,
Washington
District of Columbia
20007

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CleanChoice Energy 5 star review on 24th January 2024

MiriamMiriam Ablan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Poor Service !!! Never received a Confirmation Email after Signing Up - Had to call several times and always got a different answer concerning my Start Date ... Finally talked with a Supervisor that promised me for my troubles a 50 dollar amazon card Which Never Came - you guys are a Joke !!!”

Helpful Report

Posted 6 months ago

Hi Mark, we're so sorry to hear you didn't have a great experience! We've passed this along to our customer service manager and they will get in touch with you ASAP to resolve this issue. Thank you.

Posted 6 months ago

“My complaint is about the group that provides email customer service, not the product. I signed up for a Clean Choice contract of 7 cents per KWH for 12 months, and accidentally misspelled my email address. It was too late to correct it, so I signed up again with the correct email, then I immediately contacted customer service to advise them so they could delete the account with the incorrect email; that confirmation number for the correct email account was 23077P3KHK. The rep I spoke to assured me that she would take care of this. Fast forward two weeks, and I still don't have any contracts from the company about my service plan. I made another call to customer service, rep named Evelyn, and she says that the first rep accidentally deleted BOTH accounts, not just the one with the wrong email address. I ask her to reinstate the account with the correct email address. Evelyn assures me she will pass this on to the support team to ask them to re-active the account. I also sent the support team an email and asked them to look for the email sent by Evelyn which which was supposed to explain what happened. That was July 26, and as of this writing, August 18, the support group never responded to Evelyn's email or to my email. Unfortunately, my current supplier contract was going to expire on August 13, so I couldn't wait fo CleanChoice to respond, so I had to sign up with another service provider. And now I've lost a great plan of 7 cents per KWH for 12 months. For all of the above reasons, I gave CleanChoice a 1 start rating.”

Helpful Report

Posted 9 months ago

Hi MJ, we're so sorry to hear about your experience with our customer service team. We reached out to them regarding your review and heard back with a follow up that they were able to contact you and resolve the issue. Please don't hesitate to reach out if you need anything else!

Posted 7 months ago

CleanChoice Energy is rated 4.7 based on 137 reviews