“Have been with Cleanily for a year or so. Started with a new cleaner - Gemma - today. She was absolutely brilliant. Cleaned my house like I would do it myself if I could. I have found Cleanily very reliable from the outset and would recommend them to anyone.”
“I promised to write a review a while back (sorry Anna!), so I'll write a bit more: Can't speak highly enough. We're a chaotic family who are constantly changing things. Never an issue, just always nice people on the end of the phone to sort stuff. I travel a lot and we're a family of 5, so its one less thing to worry about when I'm away. Everything is timed so although we have a lot of cleaning done, we get what we pay for. Hope this helps! Oh and Tina is brilliant - hope this reaches her!”
“5 stars from me for the simplicity of the whole process, and obv a cracking cleaner! Can speak to people if I need to re-arrange things and it was easy to log in a pause my cleans when we went away on holiday last month. Just really good. Nev, Solihull.”
“Unreliable - I've had 3 different cleaners in about 3 weeks!
The cleans I have had were a very poor standard of clean.
Ed was helpful, but now I can't even get through... have they closed down!?
Take my advice, don't waste your time!”
“Absolutely great, I'm away most of the week so massive relief to come back to a clean house. If away for a while I can just pause everything online too which is brilliant! 100% recommend. Dave, Aberdeen”
“We've based in York and use Cleanily for both our rental properties and own private house. Absolutely fab. Great cleaners and deal with Edward and Anna in customer services who always do their utmost to help when we need to change anything.”
“Been impressed with these guys from initial contact as my property isn't straightforward by any means. Sometimes I need a bit more or less time, which is never a problem and recorded on their app. Thumbs up!”
“Just had my first (and last) Cleanily. Bitterly disappointed after the excellent reviews. Assume must be different in this region (York) than elsewhere. Two cleaners came to do a thorough spring clean. They were pleasant and did a decent job in the bathroom, but the rest of the house does not look like a cleaner has been. There was muddy paw marks all over the floor, cobwebs, dust and dirt. I got them in because I had been unwell so House needed a thorough clean, hoping it would avoid stress. Instead more stressed & having to clean house myself anyway! Was planning regular cleans but certainly won’t get them now.”
Posted 1 year ago
Hi, obviously I'm sorry you weren't happy with the clean, but feel I should add a little context to this review. We agreed to undertake a 4 hour one-off clean (unseen). We usually only undertake one-off cleans for existing customers, as the amount of time required varies enormously, and sometimes, what is achievable within a set number of hours is also misunderstood. As you stated, given the considerable size and condition of the property, only a certain number of areas could be tackled in the available time. Obviously, having subsequently understood the scale of the job, we could have happily come back to finish.