Cleanily Reviews

Name: Cleanily
Address: Cale Cross House 156 Pilgrim Street, Newcastle
Rating: 4.73

4.7 Rating 66 Reviews

95 %

of reviewers recommend Cleanily

Company Reviews

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Metrics

4.7

Based on 66 reviews

Customer Service
Communication Channels	Telephone, Email

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Phone:

0808 281 2728

Email:

edward@cleanily.com

Location:

Cale Cross House 156 Pilgrim Street
Newcastle
NE1 6SU

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Cleanily 5 star review on 31st October 2017

Paula Atkinson

Cleanily 5 star review on 18th November 2016

Steve

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cleaner turned up late 3 out of 4 times, the last time by two hours.”

Helpful Report

Posted 5 years ago

“Just had my first (and last) Cleanily. Bitterly disappointed after the excellent reviews. Assume must be different in this region (York) than elsewhere. Two cleaners came to do a thorough spring clean. They were pleasant and did a decent job in the bathroom, but the rest of the house does not look like a cleaner has been. There was muddy paw marks all over the floor, cobwebs, dust and dirt. I got them in because I had been unwell so House needed a thorough clean, hoping it would avoid stress. Instead more stressed & having to clean house myself anyway! Was planning regular cleans but certainly won’t get them now.”

Helpful Report

Posted 6 years ago

Hi, obviously I'm sorry you weren't happy with the clean, but feel I should add a little context to this review. We agreed to undertake a 4 hour one-off clean (unseen). We usually only undertake one-off cleans for existing customers, as the amount of time required varies enormously, and sometimes, what is achievable within a set number of hours is also misunderstood. As you stated, given the considerable size and condition of the property, only a certain number of areas could be tackled in the available time. Obviously, having subsequently understood the scale of the job, we could have happily come back to finish.

Posted 5 years ago

Cleanily is rated 4.7 based on 66 reviews