CLEAR Reviews

Name: CLEAR
Rating: 1.12

1.1 Rating 122 Reviews

2 %

of reviewers recommend CLEAR

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1.1

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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FrancisOlivia 771 At GMAIL . Com

CLEAR 1 star review on 29th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not worth the money. If you get pre-check, you will be better off. Clear is such a waste of money and the service keeps getting worst, at least in the Houston airport”

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Posted 8 months ago

“Clear works 30% of the time. 50% or more it slows you down. TSA has done such a better job at getting people through the line. You dont need clear most of the time. When you do need clear they usually have problem’s causing you delays. In fairness sometimes it works. No thank you clear not me…!”

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Posted 8 months ago

“Verification system fails every time and can’t get anyone on the phone to fix problem”

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Posted 9 months ago

“Worst scam ever. Customer service is not helpful and sends you in a loop every time, with the 'fill out this form' or call this number. Doesn't work. This is a waste of money and time.”

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Posted 9 months ago

“Signed up for Clear because we were told it included TSA. Have had to go back to Houston Hobby 4 times. Horrible employees, incompetent, rude to travelers in the airport. Watched another traveler complain to the Clear manager about an employe being rude. Clear manager was rude back and then went to gossip to the employee about the travelers valid complaint. As a Clear customer of 4 days, we don't care to use their service or everything interact with their employees.”

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Posted 9 months ago

“Applied for TSA precheck through Clear since they appeared to be faster. What a joke. It has been a month and I am still waiting for approval. Don’t believe the 3-5 day approval schtick. It seems unless you also pony up the $$$ for Clear, your TSA precheck is going to take at least 60 days.”

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Posted 9 months ago

“Please be cautious and avoid falling victim to their deceptive fabrications and false endorsements, as they are operating a fraudulent scheme. This operation is not only a scam but also a criminal enterprise. Once they have gained your attention, they will persistently demand more money from you. Fortunately, after expressing my concerns to the SPECTRUM-CREST personnel, I was able to successfully withdraw my funds and prevent them from being misappropriated. I strongly advise against engaging with them in any way.”

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Posted 9 months ago

“Waste of $ and time. It takes longer, is more expensive and is in less airports than TSA. When they first started, joined because reimbursed by AMEX and they were on their best behavior. Now, the people aren't trained or helpful, constantly have to rescan your eyes and enter info. The better half and I have several times taken TSA and Clear and TSA always is faster. Stay away and hopefully, they will go out of business soon.”

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Posted 9 months ago

“I'm having issues with getting my Husband his ID. He is having a rough time getting Employment. So we can get another Bigger Apt. We don't have the $$$ to put up a Security Deposit and Rent Waived. He hasn't had Employment in some yrs. We need all the help we can get. His Father Mr Abel Ernesto Castellano won't bother helping. He has no way of applying for FAFSA so he can get enrolled in Online Classes for his BA Degree in Computer Security. We're Financially Struggling and Distressed with one Income.”

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Posted 9 months ago

“Total SCAM. Get ready to call your credit card and fight to remove these charges. Total sales job to unsuspecting, rushed travelers like me. I have traveled the world extensively and you'd think I'd been scammed overseas by now. Nope. It happened right here in USA by CLEAR at an airport: LAX specifically!”

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Posted 9 months ago

“People were rude. The payment process is ridiculous. You’ve already charged me then you’re charging me again for the exact same service with some ridiculous promise of a refund. Absolutely positively will never recommend this service”

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Posted 10 months ago

“Avoid. No time savings. Just frustrating poor customer service. Bad.”

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Posted 10 months ago

“Clear out of Austin took 85 minutes today. And it's a THURSDAY. No, not worth the cost. Hire more employees.”

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Posted 10 months ago

“I would leave -5 stars if I could. I signed up for a free trial simply because I was running late one day and needed to get on a flight home. I canceled the trial as I had been given TSA Pre-check access anyway. I have an email confirmation from May, 3rd 2024. I was just charged today, November, 4th 2024, for a subscription I DID NOT RENEW. I immediately called my bank to dispute the charge. By the way, this service only helps you cut the REGULAR security line. It's nothing like TSA Pre-check, where you get through quicker and often go through a shorter line.”

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Posted 10 months ago

“I was at CVG airport waiting in line with my friend. A woman cut us in line. Your clear employees which I do have the names of as well as the video, which has also been reviewed by TSA CVG airport, were completely inappropriate and unprofessional. A woman cut us in line and instead of your employees handling the situation appropriately they handled it like high school teenagers who had some petty vengeance against us for no reason. They were 50 year old women bullying 20 year olds at 5:30am for no reason. Something that did not even involve them but they decided to poke their big nose in it. I wouldn’t put it past them if it was a racism problem. We had one race against another and the malicious intent was CLEAR and obvious. It’s sad and unfortunate that this company puts themselves on this high pedal stool as if you are here to help but you created more problems for people who just wanted to go home and was minding their own business. Reflect and do better, be better. The world is bad enough and does not need the people of your company making it worse.”

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Posted 10 months ago

“Completely focused on selling memberships and not servicing existing customers. Our experience once again at Love Field this morning was horrendous and the shift “supervisor” was disrespectful and la led both listening and critical thinking skills not to mention tact. Go TSA.”

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Posted 10 months ago

“I have only had Clear for a month and have flown 3 times with it. 2 of those 3 times I got ID verified and put in the general line to get my bags through security- what a joke. Waited 20 + minutes. So far I’ve paid $200 to just be put back in line with the general public. Definitely costing me money a waste of time.”

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Posted 10 months ago

“BUFFALO CLEAR TEAM Occupied and closed off the entire TSA line when my flight was ALREADY boarding and they proceeded to take my ID and try to register me without my knowledge. I know they’re trying to get people to sign up but don’t be annoying and inconvenient VULTURES jesus christ”

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Posted 10 months ago

“Awful. Service rate of time and money TSA is much quicker ...just go the to refund my money even though AMEX pays for one person it's a waste”

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Posted 10 months ago

“Get to ATL airport 2 hours before flight. CLEAR rep convinces me to sign up for 20 minutes. Directs me to clear line, get to clear line and they say they so backed up I'm better off at the regular line. Sends me back so wasted 45 minutes signing up and running around. Now at risk of missing flight. Waste of time and money.”

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Posted 10 months ago

CLEAR is rated 1.1 based on 122 reviews