CLEAR Reviews

Name: CLEAR
Rating: 1.12

1.1 Rating 122 Reviews

2 %

of reviewers recommend CLEAR

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1.1

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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FrancisOlivia 771 At GMAIL . Com

CLEAR 1 star review on 29th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From a CEO of a small business: Used to be a CLEAR fan... now recommend STAY CLEAR of CLEAR! I used to have CLEAR pre-Covid when I traveled 25K miles in 3 months... dropped my membership during Covid. On August 8, 2024, I was leaving Florida via Ft Lauderdale Airport. While in the TSA Pre line, a CLEAR rep asked me if would like to join CLEAR - I said I didn't travel enough now to make it worth it. She asked if I had the AMEX card as I could get the membership refunded. I showed her my Amex Hilton card, and she said that would work. So I said I was willing to do it ONLY on the condition that it would the membership fee would be refunded... she said it would show up in 6-8 weeks. I signed up again - simple, easy, and I do find it convenient at times. I used it just twice, then after 6 weeks roughly I noted I had not seen the refund on my credit card bill yet. Eventually I called CLEAR but was on hold for about 10 minutes - didn't have time to wait longer, so I decided to call my credit card company. I am busy running a business, so when I finally had the chance I speak to a rep, that person said I was misinformed because my Amex card does NOT have that perk! She said it seems to happen quite frequently sadly... and best to contact CLEAR. So I tried contacting CLEAR again - was difficult, couldn't get through, so I sent an email after figuring out where to send the email. I got a response saying that if I cancel within 60 days it would be fully refunded but because I cancelled outside of 60 days there was no refund! NOTE that I tried contacting CLEAR WITHIN the 60 days, couldn't get through, then emailed them just days after the 60 day period (not being aware at the time of the 60 day 'grace period').... AND, considering that I was misinformed BY A CLEAR rep, proper customer service would be to take care of the customer. I tried 3 times, with the same 'rote' response. Finally I contacted my credit card company to submit a dispute. I am quite disillusioned by the lack of customer understanding.”

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Posted 10 months ago

“Just a scam! And If you got this service! Every time you're going to get secondary check at the TSA so basically is just like a red flag lol, plus they have the worst customer service!! And they over charge you!! If they have your card information, take my advice and cancel your card now and get a new one before they keep charging you!!”

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Posted 10 months ago

“Long line. 7 Machines and 2 working with 3 employees. Horrible. I will not renew. Employees not the best attitude.”

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Posted 11 months ago

“Two representatives, a girl and a guy, stopped our family on our way to our flight. They were talking so fast it was hard to follow and they were being pushy with their offers. They made us make an account even though they knew the line was short at the time. We thought these representatives were part of LAX so we did think much of it…Until they said what we just sign up for is a free trial and we would have to wait October 10 to get an email to cancel the membership. I never got that email and on their site it said we could have cancel the free trial any time before the deadline. My family yelled at them to cancel our membership. They scan our credit card to make it look like they canceled it but my card was still charge on October 10 so they lied to us. If I did happen to check my bank account on October 10th then I would have loss $199. All together my family would had loss around $796; $199 per person. Unless you travel a lot it might be worth your money to skip the line but if you don’t then it’s a total scam. I just can’t excuse their scummy business practices.”

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Posted 11 months ago

“Even if you lose money, don’t go down without a fight. I was naive for thinking it wasn’t possible to recover my money from a greedy broker but everything turned out to be legit after I came across a review here testifying about Mrs. Doris Ashley I’m glad and I really appreciate Mrs. Doris Ashley For life, BRAVO!!!!!!!!! Email: dorisashley71 (@) gmail com WHATSAPP:+1---(404)--721---56--08”

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Posted 11 months ago

“Terrible service. TSA Pre check is faster. Almost every time I use clear the TSA Precheck line goes faster. Clear asks me for my ID even though the scanner identifies me. They say Oh it’s just a random check. Well that random check takes longer that just giving TSA Precheck the same ID. It’s not a service I’ll renew and if I could I’d get a refund. The Clear agents seem overwhelmed or poorly trained. Don’t waste your money and respect your time.”

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Posted 11 months ago

“Sky harbor, phx - time to replace FADI from your terminal 4 B gates!!!! My husband and I walked through the Clear line, as I had both our boarding passes on my phone. After we were done with Clear for my husband, there were only 3 people in line for TSA Pre, so I walked around the barriers and got in line for TSA Pre (5 feet difference from where I was standing). Fadi proceeded to raise his voice and exclaim that he told me 3 times to go to the TSA line (where I was standing). Global TSA is a federal check and there was no reason for him to behave in this offensive and inappropriate manner. My husband is cancelling his Clear and I will share this experience at every opportunity.”

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Posted 1 year ago

“It is totally unacceptable for any third-party business to ascertain 1) a clear "selfie" photo of my face, 2) confirm my email address through the verification code, and 3) verify my phone number again through the confirmation code. And then- upon verifying the 3 above things- this third-party site wants my Government Photo ID. So they need my phone number verified, my email verified, a clearer image of my face, and then either my passport or my driver's license. Just so that I can use LinkedIn!! This is insane. Their help was terrible. This is insane. No way. I wish I could give 0 stars. "Have a Blessed Day"”

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Posted 1 year ago

“Terrible awful worst verification experience of all time forever until infinity”

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Posted 1 year ago

“I was passing through FLL airport and a guy was offering the service for free, asking who had an American Airlines creditcard. I went to see how the procedure worked and he took my credit card details and said that he had charged absolutely nothing. To my surprise, the amount came to $189.00. I contacted American Credit Card and found out that there was no promotion with CLEARME. Be careful with offers from this company. I need to cancel this improper transaction.”

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Posted 1 year ago

“CLEAR's "support" page told me that no one would be able to assist me with my identity verification. So I'm just stuck with an unverified LinkedIn profile, with no way of fixing it. >:( 0 customer service = Worst customer service ever.”

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Posted 1 year ago

“My wife and I signed up about three years ago for air travel. Although we signed up together at the airport, we were not told of the family add on discount, so we have overpaid for our memberships. We also have TSA PreCheck and have not found Clear Me to save any time compared to using TSA PreCheck. When I used Clear Me, over halftone time I had to use the same ID method as PreCheck because the scan did not work. The last time, the scan did not even have me as a member. It has not been worth the money or time for us. We have cancelled our membership.”

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Posted 1 year ago

“I wanted to cancel my clear membership last year because I didn't use clear and didn't seem it was worth my money. They charged me ~$200 and I called them within 30days to let them know I want to cancel. They canceled my membership BUT NEVER REFUNDED MY $200, I tried calling several times (a span of 3 weeks) and they keep saying they would BUT THE REFUND NEVER CAME THROUGH. I decided to just take the loss and be happy knowing I canceled my membership, I would rather clean my hands of them than deal with them for a prolong period of time. TELL ME WHY 1 YEAR LATER, THEY CHARGE ME $200 AGAIN?!? WTF?!? I immediately called their customer service and the lady was helpful to claim it was a FALSE CHARGE and will refund me the $200. They said it'll take 2-3 business days so I am counting down the days before I check my account again to make sure they don't scam me out of $200 again. I am incredibly upset, DO NOT SIGN UP FOR CLEAR, THEY WILL TAKE YOUR MONEY.”

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Posted 1 year ago

“Staff: opposite of warm. Borderline aggressive. Against the white glove treatment you are led to believe Clear offers. Benefits: next to none. Yes, you skip the first line to check ID. So you think you've saved like 5 min tops. Then you're confronted with their computers which can't handle anything that's not happy path. You still have to do the regular line of no shoes, no belt, etc. Save your money, don't subscribe to Clear. And if you travel a lot or plan to, just do the airline status challenge and get priority boarding.”

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Posted 1 year ago

“Absolutely not worth it... rude employees, the general screening line is faster more often than not, and sometimes the Clear line you have gone to a hundred times is just closed... absolute waste of money.”

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Posted 1 year ago

“They either can’t find me in the system or have to redo scans every time I use it. This program is not worth the hassle!”

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Posted 1 year ago

“It often takes more time to go through a CLEAR line than it does to go through a normal line.”

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Posted 1 year ago

“Tried this at phoenix sky harbor and the staff were very unprofessional and rude The agent i dealt with said he was an embassador since 2024 his name is Abdi. Clear should do a better job training. They were not knowledgeable about the jobs they were doing or the service and they were bragging about it. Absolute waste of time and money.”

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Posted 1 year ago

“Tried to verify my account on LinkedIn with a real cell phone number, but received a generic error that they can't verify me and a suggestion to get in touch with their support. Of course, there was no human support but the generic one elaborated that they couldn't help and suggest to try again later. Huh, what a nonsense!”

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Posted 1 year ago

“It’s useless and waster money. Doesn’t go any faster than normal line and still need to check everything. 👎👎👎👎👎”

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Posted 1 year ago

CLEAR is rated 1.1 based on 122 reviews