Cocoandcoir Reviews

Name: Cocoandcoir
Address: Southern Trident LTDUnit 1, The ByreCourt Farm, West Chiltington LaneBillingshurst, West Sussex RH14 9DLGB, Billingshurst
Rating: 4.72

4.7 Rating 164 Reviews

93 %

of reviewers recommend Cocoandcoir

Company Reviews

Questions

Metrics

4.7

Based on 164 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44 (0) 2071756786

Email:

hello@cocoandcoir.com

Location:

Southern Trident LTDUnit 1, The ByreCourt Farm, West Chiltington LaneBillingshurst, West Sussex RH14 9DLGB
Billingshurst
RH14 9DL

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After two weeks of scouring the internet for a decent doormat, I found coco and coir and they had the perfect doormat at a brilliant price. Ordering was straightforward and delivery was quick. Will certainly be using this company again.”

Helpful Report

Posted 4 years ago

“Had ordered from them before. Placed a larger repeat order. Received dispatch email with Hermes tracking number. However only 1 item of 5 was delivered. Hermes provided the photo of the delivered item as proof. Contacted company, was told someone would come back to me. However no one has come back.”

Helpful Report

Posted 3 years ago

“Love the product and recently put in a repeat order. But my second order didn't arrive on time. I emailed customer services but never received a reply. Then I called on the phone a few days later - the person I spoke to said they couldn't access the orders and would let someone know who would get back to me. No one called me back. I phoned again and was told exactly the same thing - I explained my frustration as this is what I was told before. Was assured someone would get back to me the same morning. No one called me back. I still have not heard anything from customer services but my order did arrive - 5 days late. I have recommended this product on a gardening group in the past but will now hesitate to recommend again because of the very poor customer service I have experienced, which is a real shame.”

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Posted 3 years ago

“I bought 2 mats about a month ago - one for inside the front door and one for outside the back door. Both are brilliant. The look good, don't curl up, don't 'ride', don't shed fibres and don't smell. They remove all loose dirt and - dare I say this - they feel wonderful to brush your bare feet on!”

Helpful Report

Posted 3 years ago

“brilliant product, its like a loaf of bread - i just slice a bit of when and if i need it! - also ALL of my plants are doing incredibly! the variety in soil choose is great! would and will defiantly buy again!”