Cocoandcoir Reviews

Name: Cocoandcoir
Address: Southern Trident LTDUnit 1, The ByreCourt Farm, West Chiltington LaneBillingshurst, West Sussex RH14 9DLGB, Billingshurst
Rating: 4.72

4.7 Rating 164 Reviews

93 %

of reviewers recommend Cocoandcoir

Company Reviews

Questions

Metrics

4.7

Based on 164 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44 (0) 2071756786

Email:

hello@cocoandcoir.com

Location:

Southern Trident LTDUnit 1, The ByreCourt Farm, West Chiltington LaneBillingshurst, West Sussex RH14 9DLGB
Billingshurst
RH14 9DL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the product and recently put in a repeat order. But my second order didn't arrive on time. I emailed customer services but never received a reply. Then I called on the phone a few days later - the person I spoke to said they couldn't access the orders and would let someone know who would get back to me. No one called me back. I phoned again and was told exactly the same thing - I explained my frustration as this is what I was told before. Was assured someone would get back to me the same morning. No one called me back. I still have not heard anything from customer services but my order did arrive - 5 days late. I have recommended this product on a gardening group in the past but will now hesitate to recommend again because of the very poor customer service I have experienced, which is a real shame.”

Helpful Report

Posted 3 years ago

Cocoandcoir is rated 4.7 based on 164 reviews