Cocoandcoir Reviews

Name: Cocoandcoir
Address: Southern Trident LTDUnit 1, The ByreCourt Farm, West Chiltington LaneBillingshurst, West Sussex RH14 9DLGB, Billingshurst
Rating: 4.72

4.7 Rating 164 Reviews

93 %

of reviewers recommend Cocoandcoir

Company Reviews

Questions

Metrics

4.7

Based on 164 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

+44 (0) 2071756786

Email:

hello@cocoandcoir.com

Location:

Southern Trident LTDUnit 1, The ByreCourt Farm, West Chiltington LaneBillingshurst, West Sussex RH14 9DLGB
Billingshurst
RH14 9DL

Write Your review

Tell us how Cocoandcoir made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order of a doormat but it had a small hole in it. After contacting them to try and resolve it via Facebook, email and the website, I've not had any response. I'd definitely not recommend to others sadly”

Helpful Report

Posted 3 years ago

“Had ordered from them before. Placed a larger repeat order. Received dispatch email with Hermes tracking number. However only 1 item of 5 was delivered. Hermes provided the photo of the delivered item as proof. Contacted company, was told someone would come back to me. However no one has come back.”

Helpful Report

Posted 3 years ago

“Its been over a month and my product has not arrived. According to the tracking info given it has not arrived at the courier. I have emailed and phoned twice but no one has got back to me. Very poor customer service”

Helpful Report

Posted 3 years ago

“I have been trying to contact this company and have not received a response or even an acknowledgment to any of my messages. My order is missing and I need assistance - really bad customer service experience. Just a response to say you are looking into it would be really appreciated, but ignoring messages is unacceptable.”

Helpful Report

Posted 3 years ago

“I ordered over 10 days ago and still haven’t received my products. The website says they always deliver on time, that’s a lie!! I have emailed since and haven’t had a reply. I run a business and am able to provide next day delivery. We have had no contact from the company to explain why we haven’t recurved our products.”

Helpful Report

Posted 3 years ago

Dear London Microgreens, Thanks for your review. As stated in website, the product you ordered on 11th May was available only as PRE-ORDER with available date as 22rd of May . You placed your first order on 11th of May and subsequent order on 23rd of May (Saturday). We shipped both orders together on 25th of May (Monday) through DHL and you received it on 28th of May, that is 3 working days between the product available in warehouse and delivered to you. We haven't received email or any other comms from you which would have been picked-up duly by our customer service team as we keep a close eye on customer queries. Having said that, we will take this feedback constructively to see if we can highlight the wording PRE-ORDER even more prominently. Thank you. Customer Service Coco&Coir

Posted 3 years ago

“Took almost three weeks to recieve my order amd communication was poor.”

Helpful Report

Posted 4 years ago

“U lied and sent me 1 instead of two so u lie 💯”

Helpful Report

Posted 4 years ago

Dear Lydia, Thanks for the feedback. We are extremely sorry that you received just one brick instead of ordered two. Will check with our warehouse team on why only one brick was sent and with our delivery partner as well if it was lost in transit. As a compensation, will dispatch two bricks to you on Monday with tracking number. This experience of yours is not a true reflection of our service. Apologies again. Coco&Coir Team.

Posted 4 years ago

Cocoandcoir is rated 4.7 based on 164 reviews