Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the full size products and the range of different brands.”

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Posted 7 years ago

Thank you for your feedback Jess :)

Posted 7 years ago

“The anticipation of not knowing what will come every month.”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Loved the products in this box. Amazing to get full sized items in a subscription box !!”

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Posted 7 years ago

Thank you for your feedback Eloise.

Posted 7 years ago

“I LOOOOOOOVED this months box, there was nothing that I did not like. The Too Faced Melted Metal Lipstick was the best for me, the shade is beautiful and so easy to apply onto lips. Figs and Rouge was another favourite, I feel so expensive when wearing these products and have had so many compliments...... Thank you Cohorted, keep it up xx”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“Loved the items in the box, all very well thought out. The packaging gives a luxe feeling and is presentation at its best, also practical to repurpose. The items are of great quality, and make the box really worth the money you spend. love the surprise of what will be coming, and the items are a lot better than other less expensive boxes. I would recommend. Only drawback is the slightly clunky website as there are two different logs in for them.”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“They put in a nice hand cream that felt really nice on the hands and smelt amazing. The beauty box arrived on time and can with some nice coupons.”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“My first Cohorted box so was very excited! The packaging was really nice, the products were a mix of everything. A lipstick, two moisturizer samples, a luminizer and hand cream. Really can't wait to the next month's box!”

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Posted 7 years ago

Thank you for your feedback Zahra.

Posted 7 years ago

“Like the variety of the box but I would prefer more if you can put one or two trending products in each month's box.”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“I like the products”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“I wish I had read these reviews before ordering. It's so strange. They have barely any social media presence and don't reply to emails. I have no idea when to expect anything because the communication is rubbish. Hoping I don't end up waiting months and losing money.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to reach out to us with your review. We're really saddened to hear that you feel this way. please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 7 years ago

“Great products I love getting my black box every month , it's like my birthday and Christmas together . I also have bought the treat box as the price for all the wonderful Products make it great value for money.”

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Posted 7 years ago

Thank you for your feedback Anita.

Posted 7 years ago

“Started my subscription in october and was billed £34.99 was then billed a further £35 on the first of november and have not received 1 box, i have cancelled my subscription and am hoping my bank will help to make sure they take no further money from me and to help me get back my £70. Would have give 0 stars if possible. Feel like i have been scammed which is such a shame as i had such high hopes for this beauty box.”

Helpful Report

Posted 7 years ago

Thanks for taking the time to reach out to us with your review. We're really saddened to hear that you feel this way. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in October, then your first box will be delivered in November. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Hence your most recent payment in November will be for your beauty box in December. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here.

Posted 7 years ago

“Wanting to cancel subscription but unable to contact”

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Posted 7 years ago

Thank you for your review. We're sad to hear that you feel this way and that you wish to leave us, if you are having trouble cancelling your subscription, please reach out on customerservice@cohorted.co.uk and one of the team will be happy to assist you here.

Posted 7 years ago

“Unable to contact or get a response”

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Posted 7 years ago

Hi. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 7 years ago

“Did not receive the Urban Decay pencil - got instead an extra sample size which I could get for free at any Lancome store. Just cheap products - might as well join Birchbox. Had this box for 4 months now and every month is a different disappointment.”

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Posted 7 years ago

Hi Maria! Thank you for being in touch here. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 7 years ago

“I have been really impressed with the products and the value of these boxes. It's so nice to have luxury products each month. I was particularly excited about the cargo palette in September's box and the Lica Cole products were amazing for the skin on my face.”

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Posted 7 years ago

Thank you for your feedback :)

Posted 7 years ago

“If I could rate it a zero I would. I paid for my first box 6 weeks ago and I'm still waiting. I had an email to say it had been dispatched by Royal Mail 3 days ago and it's still not arrived and the tracking number they provided was non existent! They took £35 out of my acccoubt and then another £35 before I had even received my first box. I feel like I am going to be spending a lot of time on the phone over the next few days!”

Helpful Report

Posted 7 years ago

We are sorry to hear about your Disappointment Ben. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in September, then your first box will be delivered in October. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Hence your payment in the previous month for this months beauty box. We dispatch all of our subscription boxes between the 5th & the 15th of each month. All parcels will be sent out using Royal Mail Tracked 48 hour service. Our Customer service team will contact you immediately to help you track your beauty box.

Posted 7 years ago

“No sign of the Dior/Nars stuff on the adverts. I received a clear lip gloss, which I would never wear anyway, (they wouldn't know that as unlike other subscription boxes, they don't ask you anything about your preferences or hair colour, skin colour/tone etc). a brow tamer gel that I received a week ago from another subscription box that I pay £10 a month for, two sample size creams that would be handed out at any department store, a miniscule bottle of hair oil and an eyeshadow palette that again, I would never use. Complete and utter waste of money - I had high hopes for this box and it failed miserably to say the least.”

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Posted 7 years ago

We are sorry hear that you are unhappy with your experience Lucas. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. At Cohorted our ethos for the Black Beauty Box is centered upon providing customers with a versatile selection of both high end and discovery brands for the perfect price. Please contact our customer service team at customerservice@cohorted.co.uk who are always on hand to help.

Posted 7 years ago

“They mis-advertise and don't tell you that there's a £35 joining fee. Cancelled my membership immediately”

Helpful Report

Posted 7 years ago

We’re sorry to hear that you are unhappy with your experience. We can confirm that there is no joining fee. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in October then your first box will be delivered in November. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 7 years ago

“no response. non existent customer service. going through my bank to try an get my money back. total fraud,”

Helpful Report

Posted 7 years ago

We’re sorry to hear that you are unhappy with your experience. We appreciate your feedback and apologise for your recent disappointment Please contact our customer service team at customerservice@cohorted.co.uk who will be on hand and be happy to assist you.

Posted 7 years ago

Cohorted is rated 4.2 based on 2,463 reviews