Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Cohorted Beauty Box is one of the best value beauty boxes I have purchased. The balm cosmetics nudetist eye shadow palette alone is more than the cost of the box. I'm very happy to receive a Nars lippie. It is a very nice matte colour. The molten brown shower gel and the gucci shower gel smell amazing and I'm looking forward to using them. There is also a small extra- a balm cosmetics eye primer- which I am happy to receive.”

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Posted 9 years ago

“Product variety was poor, two different eye shadow sets in similar shades. One eye shadow palette was scratched and scuffed like it had been kicking about on the floor. Certainly not a luxury experience. Doubt I'd bother to get another box.”

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Posted 9 years ago

“The best beauty boxes around!!”

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Posted 9 years ago

“the beauty box isn't as good as it used to be, but this was my first one and i'll be ordering more as it is still the best one available. I am also loving the included palettes recently”

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Posted 9 years ago

“I loved it! Especially the lipstick which was a perfect colour for me, can't wait for next months”

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Posted 9 years ago

“This is my first cohorted box, and wow I'm very impressed. Amazing quality and size of products, I love the eye shadow palette all neutral colours which really suit me. Cant wait for my next box.”

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Posted 9 years ago

“The first box was slightly disappointing, even though I loved the bare minerals items, I had two similar eyeshadows in shades I wouldn't necessarily wear. The second box was incredible and more than made up for that. Everything in there I loved.”

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Posted 9 years ago

“The most amazing subscription service ever! Keep up what your doing cohorted because it's super amazing!”

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Posted 9 years ago

“I wasn't overly impressed my eyeshadow palette one colour was crumbled. I sent cohorted a message complaining to which I received no response. The products of the box were old stock I was hoping to sample newer products on the market. However that aside it's good value!”

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Posted 9 years ago

“The beauty box is brilliant,and the offers on the website are great but the customer service is very slow so if you have a problem don't expect a reply!”

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Posted 9 years ago

“Love cohorted, there beauty boxes really set it apart from any other online beauty store”

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Posted 9 years ago

“Ordered a beauty box, after 1 failed delivery I contacted Cohorted Customer Service to tell them that I'm not in UK and in my situation that would be great if they could send me my box via Royal Mail and not by Hermes, as Royal Mail gives me an option to pick the redelivery date by myself, but Hermes doesn't have such option. They've asked Hermes for redelivery, even though I told them that I wouldn't be at home to receive it. So, 4 failed attempts, customer service not responding, opened a PayPal case in order to get a refund. And they've told that my parcel had been deliver and signed. What a joke. I was not at home, they haven't left any notes or cards that the parcel is delivered to the neighbours or somewhere else, what a dodgy company. No refund, no box, customer service sucks.”

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Posted 9 years ago

“Bought the August Beauty Box - a little dissapointed. I'll use all of the products, but the box as a whole was a bit "meh". The Laura Geller eyeshadow was nice - probably the best product - but the Cargo shadow palette wasn't great quality (not very pigmented & the shades were very similar). I've also heard you can get it for a fiver online as it's a discontinued product? I would have been happier if the two eyeshadows weren't so similar. The Bare Minerals serum is good but it's also a discontinued product; cohorted have obviously just bought in aload of old products to fill up their beauty boxes on the cheap. The face brush is lovely, in fairness. This box was values at £60-ish, but many of the products can be found for less than their RRP online so this is a very generous estimate; it's easily the least value from a box so far, and I feel the quality of the products is also the worst. My Glossybox from this month was half the price of my Cohorted box yet it was worth the same amount. The products were also tailored towards my needs (I'll be getting far more use out of it) and they weren't old, cheaply available items that made me feel ripped off.”

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Posted 9 years ago

“Cohorted beauty boxes are great I've had three now and I love the great products inside”

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Posted 9 years ago

“For a box whose unique selling point is that it is a box of luxury beauty products, I expected to be wowed by not just the contents but also by the presentation. Sadly this box did neither, the products were mediocre and the box was slightly ripped and dented. This was my first box and if it was like its previous boxes, I probably would've continued purchasing monthly, however I would suggest sticking to mylittlebox which is a much more affordable and cute monthly subscription box.”

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Posted 9 years ago

“I have little bit of a problem with that one. Judging only by products which they sell I could give Cohorted 5 stars but it is completely different story when it comes to their customer service. As probably most people I heard about their amazing Beauty Box so I decided to order one. When placing an order I have added make up brush to it. I was waiting for the box almost 21 days after which I decided to contact their customer service. As mentioned in earlier reviews no luck with that for few days. Suddenly when I started to giving up and after stupidly placing another order I called again and to my surprise half past 4 really nice man picked up. He refunded my money he was very polite and apologetic about the experience. So I don't know what to think. I will probably try one more time because the products for the price you pay look amazing and just judging by the products it is the best beauty box around at the moment in UK( I am an beauty box addict). Company seems to be genuine it is just lack of any response when you have a problem ( lets face it when you order online there is almost always some kind of problem) which is very frustrating. My advice is to keep trying to reach them.”

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Posted 9 years ago

“I dont like the August Beauty box at all.”

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Posted 9 years ago

“Finally managed to get the beauty box, however was a bit disappointed with the eyeshadows and brush”

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Posted 9 years ago

“I loved my first box.. Great products for the price.. Definitely the best beauty box around!”

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Posted 9 years ago

“As a regular beauty box buyer I was excited to finally get a cohorted box. While the box arrived as stated the products were ok , it was clear that one item I received was used (tested) with oil finger marks in an eyeshadow and deeply scratched packaging. I have politely emailed cohorted and have waited five days now with no response. The likes of LIB and birch box offer a much better service for both the merchandise and CS. I was eager to grab a box and was hoping to get a positive reply from the cohorted team so I could order the sept box . As I have had no response I see little point in continuing , a reply would have been nice , a product from a bargain basement bin wasn't the standard I expected . I would advice other branded boxes .”

Helpful Report

Posted 9 years ago

Cohorted is rated 4.2 based on 2,463 reviews