Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

Write Your review

Tell us how Cohorted made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn't as "exciting" add I'd hoped from previous boxes - 2 very similar eyeshadows”

Helpful Report

Posted 9 years ago

“My first box nice contents but one item was damaged and scratched. I contacted Customer service and they were very helpful. Just waiting for my replacement”

Helpful Report

Posted 9 years ago

“Just got Augusts beauty box & loved it! High end brands at low end prices - 2 eyeshadow palettes did seem strange though & would have perhaps preferred a lipstick or mascara or blush etc.. But all in all for £20 it's more than worth it :)”

Helpful Report

Posted 9 years ago

“This was my first Cohorted box, and from the excitement on social media I got my hopes up about this box. I can't say I'm disappointed with the box, it has fantastic items... The 2 eyeshadow products in 1 box seemed a bit much but I love eyeshadow...so they will be used. Will be pre ordering again soon for the September box to see what it's like”

Helpful Report

Posted 9 years ago

“I have been getting the cohorted box for about 6 months now, although it was a battle to get them the first couple were really good. I have noticed that each month the quality is deteriorating rapidly. The customer service is shocking, they don't reply to messages or emails for weeks. I have bought cohort items from the site and never received them, I sent various messages and only when threatened with a credit card dispute did they refund me. I agree with other reviews that some items seem out of date and I wonder if they are adhering to consumer laws.”

Helpful Report

Posted 9 years ago

“I received my first cohort beauty box and was excited. When I opened the box I was really disappointed. The box itself was damaged. The cargo palette was not the same in the picture. It had no mirror in it. The plastic was scratched and dirty full of eye shadow it was like they ran out and put in one which had been laying around for ages. Also the colours were not the same as shown in reviews and pictures. The make brush bristles were bent in the box all the rest of the products dirty also. I won't be ordering another one I don't care if they have high end products it looks like the products in there judging by the state of them have past there expiry date.”

Helpful Report

Posted 9 years ago

“Absolutely despicable customer service.. Perhaps the worst I've ever experienced. The box is okay, however the (lack of) customer service has made sure I never purchase a thing from them again. Terrible!!!!”

Helpful Report

Posted 9 years ago

“I was so excited about this box, however upon opening I could see that the quality of the items was very poor. The product cases were all scratched and dented they basically looked like second hand items. I know other reviewers have also mentioned this about the products. I certainly won't be buying anything from the store again which is a shame because the boxes earlier in the year looked great.”

Helpful Report

Posted 9 years ago

“I love cohorted bb. In the first few months was really hard to get it, I couldnt get them all. The last month was way easier. Keep improving!”

Helpful Report

Posted 9 years ago

“After all the hype I couldn't wait to receive my box. The Cargo product was totally smashed into powder all over everything else and the brush that was listed on the card was missing. Have emailed customer service but heard nothing.”

Helpful Report

Posted 9 years ago

“Haven't even received the box yet! Had an email one week ago but every time I track it on Hermes it says, still awaiting collection by courier! Took so long to actually manage to order a box and now waiting even longer to receive it. Despite 3 emails to cohorted - no response! This is really 'taking the gilt over the gingerbread!' Hope it's worth the wait ????”

Helpful Report

Posted 9 years ago

“Pleased with contents of box but have to agree with other posts, nil response from emails I have sent their customer services!”

Helpful Report

Posted 9 years ago

“Bored of eye shadow palettes and Cargo. Won't but another beauty box”

Helpful Report

Posted 9 years ago

“Top quality products but after buying 4 beauty boxes, I won't order another. Too many eye shadow palettes....all top quality but very much the same. Cohorted love Cargo products, which are, just OK. Beauty boxes are a bit of a lucky dip when it comes to what suits you. Not all colours have suited me and I have given away. Colours should be neutral warm tones that will suitable for every.”

Helpful Report

Posted 9 years ago

“Fab idea. Lovely art the products. St tropes gradual tan is great so easy to use The makeup palette has great pigmentation so easy to get your desired style The nail polish is great and so was the Gucci bodywash Can't wait for next months”

Helpful Report

Posted 9 years ago

“Heard such good reviews about their beauty boxes so I ordered my first one and wasn't impressed with the brands! Should do MAC, Benefit etc instead of repeated eyeshadows from Cargo etc”

Helpful Report

Posted 9 years ago

“great boxes, good value. Customer service can be hit and miss, response times are alittle slow. I've had a couple of issues with delayed shipping and receiving two boxes in error which were eventually rectified.”

Helpful Report

Posted 9 years ago

“No problems ordering, still waiting on my product and struggling to find when the dispatch date should be, but not overly worried yet.”

Helpful Report

Posted 9 years ago

“August box is terrible! Unknown brands and 2 eye shadows are useless! Will not order this again!”

Helpful Report

Posted 9 years ago

“Not amaizing but its not bad at the same time, it was worth it tbh”

Helpful Report

Posted 9 years ago

Cohorted is rated 4.2 based on 2,463 reviews