Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the best box yet! Full sized Sunday Riley CEO cream for starters. Illamasqua lipstick also was amazing. Thank you I am so impressed xx”

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Posted 6 years ago

Hi Kate, thanks for your feedback. We're glad to hear you loved this month's beauty box.

Posted 6 years ago

“I really liked the October box especially the full size Sunday reily cream it has worked wonders on my skin the packaging is always cute”

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Posted 6 years ago

Hi Hana, thanks for your feedback.

Posted 6 years ago

“Nice collection this month, always products to look forward to and always beautifully presented.”

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Posted 6 years ago

HI Suzanne, thanks for your feedback. :)

Posted 6 years ago

“Good box as always”

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Posted 6 years ago

Thanks for your review :)

Posted 6 years ago

“The products in the October box were really nice and I liked them very much, I especially loved the lipstick, as it was exactly the texture and color I adore. I'd 100% recommend the subscription box as it always contains items that are really useful and definitely worth the price you pay.”

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Posted 6 years ago

Hi, thanks for your feedback. We're glad to hear you enjoyed your October Beauty Box.

Posted 6 years ago

“Only received half of my box so really upset”

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Posted 6 years ago

Hi Nicole, please contact our customer service team (customerservice@cohorted.co.uk) if you haven't already. We're really sorry to hear you've had an issue with your box.

Posted 6 years ago

“Love my beauty Black Box with its black ribbon , I think everything starts with first impressions. Good packaging . This box with its lovely high-end brands . Since starting it in June I have love all my products . Lipsticks is my shades . Good quality makeup and so far no repeats in the box.”

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Posted 6 years ago

Hi Angel, we're glad to hear you loved this month's Beauty Box.

Posted 6 years ago

“Products were really good, however I got 3 different products than I was supposed to get based on what was shown in the magazine/brochure in the box. Also some of the items were in damaged packaging, not looking like new. It felt like I was sent leftovers from the last box. I guess I will wait and see what I will get next month. The delivery time was I think more than 5 working days, not great.”

Helpful Report

Posted 6 years ago

Hi Elena, please reach out to our customer service team (customerservice@cohorted.co.uk) if you haven't already. We're sorry about the experience you had this month. We're sure you'll love next month's beauty box just as much as we do!

Posted 6 years ago

“I have received my first box this month and I saw the YouTube reviews of the box already so I knew what to expect and was excited to receive my box! Unfortunately, when I opened the box some of the products that were on the leaflet were not included..I suspect this was due to the warehouse running out of product and I did receive replacement products but I would have liked a courtesy email to say that - overall great products, curious to see next month!”

Helpful Report

Posted 6 years ago

Thank you for your review! We're sorry you weren't entirely satisfied with your most recent Beauty Box. But we're sure you'll love next month's box just as much as we do.

Posted 6 years ago

“I have been working on improving my self-stem, self-care and self-love for some time now, but being a student in a tight budget makes this really hard at times. I want to give my skin products of good quality and try new things, but beauty & cosmetic products are just so expensive. However, Cohorted has changed this. For £35 per month, I always get to have new things to play with whilst taking care of my skin, hair & self-stem. The products are of great quality and diversity. It is the only ways I would have gotten some things that I would have never really bought by myself. I am really happy with my subscription!”

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Posted 6 years ago

Thanks for your review, Nuria! We're so happy to hear you love your Beauty Box.

Posted 6 years ago

“Sadly didn't receive 2 of the products listed. I missed out on the benefit lipstick and nars eyeshadow. They were replaced with 2 items from brands I hadn't heard if. The mini pallete was o.k but the lipstick was not up to standard. If you can't fulfil boxes as per print description it would be good to know in advance also if you could share the wealth so I only received 1 of the replacement items. Will be deciding wether or not to continue my subscription when the next box comes along as this is 2 months in a row now this has happened to me and there are other subscriptions out there to try.”

Helpful Report

Posted 6 years ago

Thanks for your feedback. We're sorry you weren't entirely happy with this month's beauty box. Our ethos is ensuring we provide the best experience for all our customers and we can only do that thanks to feedback like yours. I'm sure you'll love next month's box as much as we do.

Posted 6 years ago

“Although in this box there are not too many products, I love the variety of items that the box was packed with from beauty to skincare. I Would definitely recommend this box to friends and family.”

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Posted 6 years ago

Thank you for your review, Megan.

Posted 6 years ago

“Hello, I didn't receive the Nars dual-intensity eyeshadow- Andromeda or the Lancome absolute precious cells mini. Please advise the reason. Sandra Martins”

Helpful Report

Posted 6 years ago

Thank you for your review. We're sorry to hear you was missing an item in your Beauty Box. If you haven't already, could please contact our customer services (customerservice@cohorted.co.uk) so we can resolve this issue for you.

Posted 6 years ago

“Will start with positive- Masks and small lipsticks are very good (though both lipsticks size is mini, which is disappointing, at least one of them could be proper size). in my box I didn’t get Nars eyeshadow as was stated in the booklet (was quite upset getting different brand eyeshadow instead); the contouring pallet is ok, but nothing special and contouring is not in fashion anymore - 2-3 years ago trend. Sample of cream and fragrance - anyone can get it for free in any big cosmetic stores, not impressed. It’s my first box with Cohortes - find it quite average, nothing speacial. Will give it another try, but if have same feeling about next one, will stop ordering.”

Helpful Report

Posted 6 years ago

Hi Vlada, thank you for your feedback. We're glad to hear that you enjoyed the Biocell Face Masks and Lipsticks. We're incredibly sorry you feel this way. I'll pass this feedback onto the rest of the team. We're always looking for ways in which we can improve our service for you. We're sure you'll love October's Beauty Box just as much as we do.

Posted 6 years ago

“Ive heard some great things about Cohorted so I wanted to try it out. Firstly, for context, I’m a black female so I wanted to make sure the products selected aren’t racially one sided (for loss of a better term) so I sent an email to Cohorted before deciding to sign up. The response was quite abrupt but basically I was told that they do not cater for different skin tones which I thought means their products are racially neutral (again, for loss of a better word). This is my third box and 60% of the products I’ve receieved in all three boxes are unusable because they are clearly directed towards people of fairer skin. This is quite frustrating for me as I did take the time to ensure this didn’t happen before signing up. I’ve continued the subscription in the hope that something changes but I’m so so disappointed. If Cohorted want to remain racially neutral with their products, please don’t send me a champagne coloured eyeshadow for a “subtle look” - it simply doesn’t work.”

Helpful Report

Posted 6 years ago

Hi Dauby, we're incredibly sorry to hear about your discontent with your experience as a Cohorted subscriber. I've passed your review onto our customer service team and a member of staff will be reaching out to you shortly so we can help resolve the issue for you. Our ethos is ensuring we provide the best experience for all our customers and we can only do that thanks to feedback like yours.

Posted 6 years ago

“Great box, excellent quality”

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Posted 6 years ago

Hi Lenka, thanks for your feedback. :)

Posted 6 years ago

“This is my first cohorted box so wasn’t sure what to expect, Good variety of products in this months box packaged beautifully cant wait for next month. Only downfall is it took over a week to arrive from when I recieved a despatch notice.”

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Posted 6 years ago

Hi, thank you for your review. :)

Posted 6 years ago

“I loved half of the products. However, the other half is stuff that I would never use which is a shame.”

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Posted 6 years ago

We're sorry you weren't entirely happy with your beauty box this month. I'll pass this feedback onto the rest of the team. We're always looking for ways in which we can improve our service for you. We're sure you'll love October's Beauty Box as much as we do.

Posted 6 years ago

“Loved my September box - great mixture of full size luxury products that I will definitely use - unless my daughter steals them”

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Posted 6 years ago

Thank you for your feedback! :)

Posted 6 years ago

“So far so good, I was a little disappointed not to have the mac eyeshadow this month but it was replaced by a decent doucce set so not too miffed about that. Great service overall.”

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Posted 6 years ago

Thanks for your review, Lucienne. :)

Posted 6 years ago

Cohorted is rated 4.2 based on 2,463 reviews