Coinbase Reviews

Name: Coinbase
Rating: 2.77

2.8 Rating 1,845 Reviews

41 %

of reviewers recommend Coinbase

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Metrics

2.8

Based on 1,845 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Coinbase 1 star review on 22nd December 2025

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I opened a Coinbase account for the express purpose of converting USD into BTC for transfer to a Canadian brokerage house to convert back into fiat currency for trading in stocks and options. They only accepted cryptocurrency from customers outside Canada. I am a retired executive and am very familiar with technology since that's what I did my entire career. I had $100K wired to my account, so far, so good. It was easy converting USD into BTC but at a 'fee' of $1,485.00. Oh well, I knew and accepted the fee, so no issues. Then I went to send BTC to the brokerage in Canada. I just hit one button to start the process and immediately a message popped up saying my account was restricted/suspended because I had tried to send BTC to an illegal blockchain and I was suspended for at least a week. In the meantime BTC was steadily falling in value and was the reason I wanted the money tied in up BTC for as short a time as possible. I was shocked! I couldn't imagine what they were talking about! I hadn't input any information whatsoever as to where to send the BTC. I get their CS on a chat line and they just basically said there was nothing they could do and I was suspended... period! I implored them to reconsider and explained I had not tried to send any BTC yet or had even input any information as to where to send it but they still told me there was nothing they could do. They treated me like I was a criminal. I asked to please speak to a live person who I could explain this to and they initially said they would have someone call me in a few HOURS but eventually told me no one would be calling me for at least two days. No one ever called. I can't remember being so frustrated in my life. I had absolutely no ability to resolve the issue. They didn't offer anything to try and help either. In the meantime after hours of wrangling with them over the chat line my BTC had declined in value by approx. $2,500.00. Obviously I couldn't wait a week so they 'let' me convert my BTC back into USD, for another 'fee' of $1,485.00, to send back to my bank... approx. $5,500.00 less than when they received it a few hours earlier. Coinbase completely ripped me off. They literally stole almost $3,000.00 from me through their fees. I filed a formal complaint through their complaint department although I expect nothing will come of it. Their CS representatives told me on the chat line that I agreed to their fee structure and they can't be responsible for a crypto currency declining in value. I was told it will take up to six weeks to respond to my complaint. I have filed a formal complaint with the SEC and feel it is my duty to warn as many people as possible about getting involved with Coinbase. It is absolutely the worst experience I've ever had with any company and at 73 years old that's saying something.”

Helpful Report

Posted 2 years ago

“𝐵𝒶𝒹 𝒸𝑜𝓂𝓅𝒶𝓃𝓎!! 𝒩𝑜𝓉𝒽𝒾𝓃𝑔 𝓌𝑜𝓇𝓀𝑒𝒹 𝒶𝓈 𝑒𝓍𝓅𝑒𝒸𝓉𝑒𝒹. 𝒮𝑜 𝐼 𝒻𝒾𝓁𝑒𝒹 𝒶 𝒸𝑜𝓂𝓅𝓁𝒶𝒾𝓃𝓉 G𝕝𝕠𝕓𝕒𝕝𝕣𝕖𝕗𝕦𝕟𝕕𝕤 . 𝕆𝕣𝕘 w𝔦𝔱𝔥 𝔞𝔫𝔡 𝔤𝔬𝔱 𝔞 𝔭𝔞y𝔪𝔢𝔫𝔱 𝔰𝔬𝔩𝔲𝔱𝔦𝔬𝔫.”

Helpful Report

Posted 2 years ago

“Few days ago I came across a video clip on Youtube about Mike the credit guy, I contacted him and he asked for my info and I gave him all he needed to proceed with the hack. I thought it was a joke after which I had funded the exploits and I was told to wait for 3days . He helped me hack into the FICO and get my credit score boosted to 812 plus and now, I got a new perfect job and had to pay my mortgage and I'm living my life in peace without debts and bad credits. All thanks to Mike, the realest hacker alive! get to him through MTHECREDITGUY AT Gmail DOT COM, swift and affordable. I bet you get to find me and thank me later...”

Helpful Report

Posted 2 years ago

“BITCOIN, BINARY OPTION: I have been a victim about 7 months back. At first, the software seemed to be really authentic. I found many favorable reviews about its performance and delivered results. So, I decided to invest in it and try to achieve success in the online trading platform. Soon, I realized that the software was swallowing all my investments. Brokers are nothing more than a dangerous and fraudulent platform. I invested over $ 145,000 worth of Bitcoin and couldn't withdraw my money, months passed and still nothing. God so kind, a friend told me about a recovery company ( Recovercoin AT rescueteam DOT com ) who helped scammed victims to recover their lost funds. I have been able to recover 95% and the remaining is in progress. you can as well reach out to them if you have ever found yourself in a similar situation.”

Helpful Report

Posted 2 years ago

“My wife and i got scammed of $500k worth of bitcoin to an online Fake investment company after paying several fees to get our funds off the platform, I came across an article online about a fund recovery company whom we got in contact with, in nothing less than 96hrs we got about 80% of our funds recovered with the help of "Recovercoin AT rescueteam DOT com" my wife and I are financially happy again and I would advise anyone who got ripped to get in contact with them for a refund immediately.”

Helpful Report

Posted 2 years ago

“I lost over 250k in an online Bitcoin investment company 6 months ago and I was down and devastated when my withdrawal request was denied, all effort to make withdrawal declined then I realized I had been ripped off. After a couple weeks, A friend of my introduced me to his recovery agent "RECOVERCOIN at RESCUETEAM dot COM" who helped recover 95% of my funds in less than 4 weeks. I am so happy and grateful, you can reach out to him if you have ever found yourself in a similar situation.”

Helpful Report

Posted 2 years ago

“Hello everyone, I have good news for you guys. I have worked with several hackers out there who pretend to be real, but in the end they all failed me. Few months ago I started working with this professional credit hacker called Mike the credit guy, he helped me remove all those unwanted items like collections, hard inquiries, and late medical bills payment on my report and boosted my credit score from 579 to 799 what amazing increase across the three credit bureaus hit him at mthecreditguy at gmail dot com and be thankful to me…”

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Posted 2 years ago

“Great and simple platform to use when buying crypto. I like the learning content.”

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Posted 2 years ago

“I invested $48,000 worth of Bitcoin with Coin-Flip trade and I was ripped off just when I was supposed to withdraw my ROI. It took Jim from "RECOVERCOIN at RESCUETEAM dot COM" 3 weeks and a bunch of stress to finally recover all that was stolen from me. After my money was recovered, I had to be more cautious. If anyone reading this needs help recovering their lost funds, I recommend them.”

Helpful Report

Posted 2 years ago

“After splitting up with my partner I found out after several years that my portion of the checking account was never closed we had a joint checking account it continued to affect my credit even after he’d passed away. Because she’d left overdraft fees unpaid until they were sent to collections, I noticed a drop in my score and I became responsible for paying off the collections bill. These issues affected my mental health I nearly gave up course I was fed up and it ruined my credit. I owed several people money just so I wouldn’t get a negative history in my credit I tried reporting the problem to the bank but I didn’t get a positive response, then I reported my problem to a credit blog online they reviewed and recommended this credit specialist to me TROVIAN CREDIT REPAIR I contacted them. In less than 2 hours my issues got attended to. In less than 7days I couldn’t believe my eyes I became debt free and my score increased to 780 contacts them TROVIANCREDITREPAIR@GMAIL.COM or text +1 424 307 4562 Thanks.”

Helpful Report

Posted 2 years ago

“My experience is like that of other customers: Coinbase came to BBB's attention in September 2013. A review of the company’s complaints was completed in April 2021 and again in April 2022. Based on BBB files this company has a pattern of complaints from consumers who state they are locked out of their accounts, even after providing required information or updates. Consumer’s also state they have difficulty reaching the company.”

Helpful Report

Posted 2 years ago

“Worst experience ever. I'm not able to cash out! After 2 days chatting with 3 different agents, none helped.”

Helpful Report

Posted 2 years ago

“Locked my account after six years for no reason no response and they are holding over 25,000 of my money. I think this company is absolutely horrendous when it comes to customer service I would never ever recommend them again”

Helpful Report

Posted 2 years ago

“There's this common belief that stolen Bitcoins can not be recovered. It is totally false as I have personally just recovered my stolen bitcoins with the help of Backendrecover at Rescueteam doot C o m”

Helpful Report

Posted 2 years ago

“I invested my hard earned funds with this firm early this year with the hope of getting a good Return on my investments. Little did i know this is nothing but a scam ponzi scheme, A colleague at work who introduced me to this company also got scammed and to be honest we were stuck and depressed and there was no other choice or steps we could take to recover our funds because we did not have enough information we needed, I am just glad the terrible nightmare is over as we were able to recover our investments with profits, i would like to share my experience with anyone who might have also been a victim of this scam contact spacetelcapital’’ ”

Helpful Report

Posted 2 years ago

“If you are tired of asking for your money back from any company and you have not been successful with it, no need to worry. contact Cipher-forensics.com they will help you get it back, they are the best when it comes to resolving such situations”

Helpful Report

Posted 2 years ago

“swiftrecovery001@gmail.com has been a great help for me since I was scammed greatly by some crypto online brokers here, denied access to my trading account. I was frozen out. Please be careful not to lose your money to them. A number of helpless people have lost their money trying to meet the demands of each family.”

Helpful Report

Posted 2 years ago

“Easy to use”

Helpful Report

Posted 2 years ago

“They disabled my account without an explanation and now hold my assets with me being unable to withdraw them. Customer Service is a joke, they told me my case was looked at and the decision was not to review it at this time and they can't elaborate on the decision process. I was told I can contact them after November 28th to request another review with no guarantee that it will be reviewed at that time. I have over $6,000 in assets that I need because I just became unemployed. Finally LEGAL247RECOVERY,com helped me get my Coinbase re-enabled with full access to my account after having locked it for 7 weeks. I immediately moved all my crypto to another exchange, Binance they appear to be one of the stronger more stable ones.”

Helpful Report

Posted 2 years ago

“Reference to a recovery professional. I lost bitcoin after falling victim to a bogus blockchain impostor on Facebook. After posing as blockchain support staff, they gained access to my blockchain wallet and stole seven bitcoins. I was in agony and awe since I had saved my entire life for this moment. My niece then gave me ProAssetRecoveryExpert email address (Proassetrecoveryexpert @ gmail.com). I researched him online and realized that he had limited experience assisting individuals in recovering their lost bitcoins, so I went straight to the group to describe my situation. As a result, they helped me get my bitcoin within two days of my notification. We are quite appreciative of Proassetrecoveryexpert support. You can also contact over WhatsApp (+1 301 291 5009) if you have lost money to internet fraud.”

Helpful Report

Posted 2 years ago

Coinbase is rated 2.8 based on 1,845 reviews