D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

Company Reviews

Questions

Metrics

4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a new car from the Shipley branch. Very courteous, very simple process. Happy with the service.”

Helpful Report

Posted 8 years ago

Hi Bill. Thank you for taking the time to leave your feedback. We're very pleased you're happy with the service you received at our Shipley branch. Thank you very much for being a Colin Appleyard Customer!

Posted 8 years ago

“Now things are almost sorted out with the manager from the Huddersfield branch, we just have to wait till normal service resumes with the full 5* usual service. Once that small item is taken care of then we will be satisfied once again, giving us thought to use them again when we do change car again, that'll be car 6 from them then.. Chris was the dissatisfied customer but now a lot happier..”

Helpful Report

(Huddersfield) - Posted 8 years ago

Hi Chris. We're very pleased to hear you're a lot happier with our service and for receiving a 4 star review from you. We hope this will change to a 5 star review once everything has been taken care of. Please don't hesitate to get back in touch if you require any more assistance.

Posted 8 years ago

“Had my car for over two weeks. Was not offered a courtesy car or time scale. Then when I rang to say really needed to car for hospital visits was told I should have asked sooner. Reduced me to tears twice. Disappointed in the service”

Helpful Report

Posted 8 years ago

Hi, We're very sorry to hear this. Could you please email us your contact details directly at: enquiries@colinappleyard.com, so that we can investigate this for you.

Posted 8 years ago

“2 days after buying a 14 reg nissan micra with 14400 on clock started having trouble with clutch.Looked at by garage and told it 'needs a new clutch'.Booked in for clutch change.Then told they wouldn't change it as it was 'driveable'.Wanted me to contribute to cost.They changed it for free after some arguement.On collecting car was given a lecture on how to drive and not ride the clutch.The cheek.”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

Hi Dawn. We are very sorry to hear that you encountered a problem with the car you purchased from us. Obviously being a used vehicle there can be issues we are unaware of despite carrying out a thorough checking process and inspection prior to your collection. We hope you are now able to enjoy the car but if you do wish to discuss anything in further detail with us please contact Chris our Nissan Service Manager direct on 01535 691330 (who returns from annual leave on Monday 7th August) or alternatively in the meantime our Group Aftersales Manager Lee Morton on 01535 606321 who is aware of your comments and has discussed directly with our Nissan dealership.

Posted 8 years ago

“its a hassle free way to buy a car , not pushy salesmen but helpful ones , they give you your space till you need them and then give you the facts and figures pretty quickly ,it's the second time we have bought a car from Suzuki and have been satisfied with the after sales care as well , would recommend them to anyone, in fact we have done”

Helpful Report

(Huddersfield) - Posted 8 years ago

Hi. Thank you very much for taking the time to leave us a review, today. We believe in trying to make our customers 'Feel like Family', so it's great to hear you received friendly & helpful service. We would also like to thank you for being a loyal Colin Appleyard customer, and for recommending us!

Posted 8 years ago

“they dealt with an old lady very well”

Helpful Report

Posted 8 years ago

Hi. Thank you very much for taking the time to leave a review. We're very pleased to hear you were well looked after.

Posted 8 years ago

“Very helpful staff, couldn't do enough to help & you also get a goodie bag after a purchase, lovely!”

Helpful Report

Posted 8 years ago

Hi. Thank you very much for your feedback. We're very pleased to hear you received friendly and helpful service.

Posted 8 years ago

“Very unhappy service. We had a Citroen Nemo which was bought from Appleyards at Huddersfield, as we had a some credit we were told we couldn't exchange, then suddenly we could. Told the car was not worth a penny as the gearbox was damaged & told the new credit company wanted to see the Nemo at appleyards for verification of not worth anything, told they had to have it on their premisis and they would scrap it, now we find it is back on the road, after a new m.o.t & tax, someone is making money off the daily motorist but bet they will decline selling it for any profit at all. Now I have a Suziki Swift on a 13 plate but definitely thinking about further advice on where we stand & what can be done to stop this happening again to anyone.”

Helpful Report

(Huddersfield) - Posted 8 years ago

Hi Chris. Following your review we believe the Manager of our Huddersfield dealership has been in touch and the matter has been discussed and rectified. We would really appreciate it if you could consider revising your review and hope you will consider dealing with Colin Appleyard Ltd again in the future.

Posted 8 years ago

“I have bought 5 cars from the Huddersfield branch also I used to work thre be fore I retired and I am happy whith the service I get I would recommend enyone to by a car thre as the the staff are very helpfull”

Helpful Report

(Huddersfield) - Posted 8 years ago

Hi David. Thank you very much for leaving a review and being a loyal Colin Appleyard customer. We look forward to seeing you again in the near future and will pass this on to the staff at Huddersfield.

Posted 8 years ago

“I bought my new car but as yet not driven it. Martin and then Bradley were excellent in showing me around the car and Bradley in particular in dealing with the paperwork and driving the car to my home address, chris pass”

Helpful Report

Posted 8 years ago

Hi Chris. Thank you very much for taking the time to leave your feedback. It's great to hear you were looked after by Martin and Bradley. We will make sure your comments are passed onto them.

Posted 8 years ago

“Just had a 5 star valet done at the Ashton branch. First class job. Had my first service there some weeks earlier. Again spot on. All my dealings, since purchasing my vehicle 12 months ago, leave me very satisfied.”

Helpful Report

(Ashton-under-Lyne) - Posted 8 years ago

Hi Mr Shaw. We're very pleased to hear you received great customer care and service from our Ashton dealership. We will make sure to pass your comments to the staff - they will be very pleased.

Posted 8 years ago

“Good friendly team and very professional in their service in ensuring I got the car I wanted”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

Hi Neil. Thank you very much for taking the time to leave a review! We're very pleased to hear you received friendly and professional service from our Nissan dealership.

Posted 8 years ago

“Really good service from Bradley Bastowe everything very well explained in a professional manner”

Helpful Report

Posted 8 years ago

Hi Alison. Thank you very much for taking the time to leave us a review. We pride ourselves on delivering the best possible customer service and making our customers “Feel like Family” so it’s great to hear you were happy with the service and the Colin Appleyard experience.

Posted 8 years ago

“Salesman Matthew Butterfield at Keighley outlet was extremely knowledgeable & helpful when we purchased our new Suzuki Swift.”

Helpful Report

(Keighley Suzuki) - Posted 8 years ago

Hi Mr R & Mrs G Milling. Thank you very much for taking the time to leave us a review. We pride ourselves on delivering the best possible customer service and making our customers “Feel like Family” so it’s great to hear you were happy with the service and the Colin Appleyard experience.

Posted 8 years ago

“We had to wait a couple of months for the Vitara, but Dean kept us fully informed. Making us aware of other cars that were in stock. I did try for the higher spec of our car for the same deposit we were paying ???? dont ask dont get, I think the £1200 diff between deposits might have been a problem. Am more than happy with Colin Appleyard (Suzuki) service and would recommend them to anyone and would have no hesitation to recommend them”

Helpful Report

(Ashton-under-Lyne) - Posted 8 years ago

Hi Caroline. Thank you very much for taking the time to leave us a review. We pride ourselves on delivering the best possible customer service and making our customers “Feel like Family” so it’s great to hear you were happy with the service and the Colin Appleyard experience.

Posted 8 years ago

“Bought my new swift from ashton branch ,excellent service from dean who was polite and friendly ,we got good part ex price and were very happy with the deal we got.we were kept informed with everything and the car was ready to drive away with no hassle,we got a brilliant car.can't recommend enough.”

Helpful Report

(Ashton-under-Lyne) - Posted 8 years ago

Hi James. Thank you very much for taking the time to leave us a review. We pride ourselves on delivering the best possible customer service and making our customers “Feel like Family” so it’s great to hear you were happy with the service and the Colin Appleyard experience.

Posted 8 years ago

“Second new car from them never any problems”

Helpful Report

(Keighley Suzuki) - Posted 8 years ago

Hi Lesley. Thank you very much for taking the time to leave us a review. We pride ourselves on delivering the best possible customer service and making our customers “Feel like Family” so it’s great to hear you were happy with the service and the Colin Appleyard experience.

Posted 8 years ago

“I found the staff here very friendly and helpful. I dealt with sam and I can say he very efficient and I did the have any problems on the way. I collected my car yesterday and he went through everything with me a out the controls and I love my new car.”

Helpful Report

Posted 8 years ago

“Sam was very helpful and friendly. And I didn't have any problems with anything”

Helpful Report

(Ashton-under-Lyne) - Posted 8 years ago

Hi. Thank you very much for taking the time to leave us a review. We pride ourselves on delivering the best possible customer service and making our customers “Feel like Family” so it’s great to hear you were happy with the service and the Colin Appleyard experience.

Posted 8 years ago

“I found all the staff at huddersfield very frendley and helpfull”

Helpful Report

(Huddersfield) - Posted 8 years ago

Hi Colin. Thank you very much for taking the time to leave us a review. We pride ourselves on delivering the best possible customer service and making our customers “Feel like Family” so it’s great to hear you were happy with the service and the Colin Appleyard experience, at our Huddersfield branch.

Posted 8 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews