Collinge & Co Reviews

Name: Collinge & Co
Address: Castle Chambers, 43 Castle Street, Liverpool, Liverpool
Rating: 4.52

4.5 Rating 64 Reviews

88 %

of reviewers recommend Collinge & Co

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Phone:

7970794529

Email:

hello@collingeandco.com

Location:

Castle Chambers,
43 Castle Street,
Liverpool
Liverpool
L2 9SH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In all my past experiences, today was the first time a consultation left me feeling genuinely upset. From the start, I didn’t feel truly listened to. When I tried to share what I was looking for, I felt like my input was dismissed rather than considered. The stylist’s explanations came across as patronising and I left feeling talked down to. She also made a handful of negative remarks about my current hair (balayaged), which felt unnecessary and unkind. When I addressed this, she seemed to backtrack, but by then the damage was done. Despite my lack of enthusiasm, she continued to push her own ideas of what would suit me, without seeming to notice - or care - that it made me uncomfortable. While I understand she was maybe trying to manage expectations, the delivery lacked tact and sensitivity. The interaction overall felt unprofessional and very different from all my past experiences of consultations elsewhere, where I’ve always felt heard and respected.”

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Posted 4 weeks ago

“Went to Anrew Collinge in Heswall was absolutely delighted with my haircut and Molly who did my hair was so friendly I would definitely have my hair done there again 🙂”

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Posted 4 months ago

“Not happy with my hair at all in Ormskirk asked to have them thinned, weigh less,because they are quite long and hairdressere left long hair on the sides and bottom they look like chopped down totally out of shape and fluffy again. Overall the visit was long and unpleasant. I will definitely not return to this salon because I paid a lot of money for nothing I have to go and fix it somewhere else. When paying the price increased there was no information why. I also asked about coloring but at the end I just was ignored. I drove 15 miles for this west of money and time.”

Helpful Report

Posted 1 year ago

Hi Sylwia, Thank you for getting in touch with us. We've passed your feedback on to the team at Ormskirk who will be in touch with you. We hope to see you again in the salon for a consultation to take a look at your hair and hear more about what you were looking for. Regarding the price adjustment, it appears that you originally booked a clippered, cut-and-dried appointment, which is only suitable for very short hair. Similar to your previous visits to our salons, a cut and finish service was conducted which is the appropriate service for your hair length. Thank you for your feedback and we hope to resolve this for you. Collinge & Co Team

Posted 1 year ago

“Always a five star experience- this is a wonderful salon. Serene and relaxing, very friendly and professional staff. Dasha is wonderful - takes such care and is so skilful. Love coming here! 😊”

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Posted 1 year ago

Thank you for your lovely feedback Jane! We'll pass your feedback on to Dasha

Posted 1 year ago

“I cannot rate Gentle shampoo and conditioner highly enough. A small amount and your hair is soft, clean and ready for its blow dry with ease of styling”

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Posted 1 year ago

We're so glad you enjoy!

Posted 1 year ago

“I really like this salon. I have passed by it many times over the years and never stopped in, but about a year ago I was looking for a new stylist because I had been getting haircuts and never really felt happy with them. I started to go to Andrew Collinge training school in Liverpool . I have had the trainees and graduates cut my hair . They are very knowledgeable and they cut my hair the way I ask and they communicate with me throughout the haircut to make sure I will be happy with it. I’ve never enjoyed going to hair salons because too many times I have left very unsatisfactory cut. The stylist didn't understand my hair and cut it in a way that would be hard to manage or too short and just didn't listen to me at all and cut it however he or she wanted. The salon is unpretentious and comfortable. The employees there have always been very welcoming and friendly. I would strongly recommend others give it a try as they will not be disappointed and be pleased with excellent price list. Communication is key when it comes to haircuts, and this is what stands out in Andrew College.”

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Posted 1 year ago

Thank you for your feedback Margaret - We're very pleased you enjoyed your experience and we hope to see you again soon!

Posted 1 year ago

“Excellent service, thank you”

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Posted 1 year ago

Thank you for visiting Lynne!

Posted 1 year ago

“I paid £140 for highlights but my experience at this salon in Liverpool City centre was so bad. The staff were rude beyond belief and I was treated appallingly. Absolutely no respect for customers. I wanted to leave the salon with my hair wet. I couldn't wait to leave. What a bunch of nasty, gossipy women. It's about the whole experience, not just about cutting hair and treating the customers like rubbish.”

Helpful Report

Posted 1 year ago

Hi Anita, we're sorry to hear about your experience. We haven't been able to find a record of this appointment, as our system says your last visit to one of our salons was in 2023. We would like to resolve this issue and find out more about your experience, so please email hello@collingeandco.com with more details about your appointment.

Posted 1 year ago

“Goods not received yet”

Helpful Report

Posted 1 year ago

“This is a lovely salon; very calm and tranquil, clean and comfortable. My stylist Dasha is fabulous - skilful, friendly and considerate. The assistants are friendly and professional. Can’t fault the service and experience:)”

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Posted 1 year ago

“I visit Liverpool every couple of months to have my haircut. Helen who is my current stylist is exceptional, and I have been completly satisfied after every visit. In nearly 30 years of using Collinge & Co and previously Andrew Collinge salons, I have never had a bad experience. The company and it's stylists come highly recommended.”

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Posted 1 year ago

“Had my colour done today with Celia, lovely girl, excellent colour and cut from her each time I visit.”

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Posted 1 year ago

“Well looked after and went the extra mile to give you the haircut you want. Perfection”

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Posted 1 year ago

“Great products!!”

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Posted 1 year ago

“Have used these products for the first time today and am very pleased with the results. My post menopausal hair is now so fine and flyaway but so far so good.”

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Posted 1 year ago

“Since receiving these products we have only used them a couple of times but happy so far. Long term results, we will have to wait and see. The deep cleansing shampoo, my daughter loves and said her hair felt free of product. The moisturising shampoo and light conditioner are lovely to use and feel amazing. The hair treatment is fantastic on my hair that I have coloured and highlighted. It felt great after using it. We always go to Andrew Collinge for our hair cuts etc and love the products so it's nice to now have more at home.”

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Posted 1 year ago

“Fantastic service as always, caring and professional. Dasha is fab, very thoughtful and gives lots of advice. She seems to really care about the health of my hair. Lovely peaceful surroundings.”

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Posted 1 year ago

“Cannot praise the team at Ormskirk enough for the lovely welcome on arrival to the salon, to when I leave having had a fabulous hair make over. My talented stylist Steph is simply amazing, she knows exactly how I like my hair to be styled and always achieves a beautiful outcome, she listens to my requests and never fails to deliver. The salon is spotlessly clean, the staff are always willing to ensure everyones comfort and from observations all customers are treated with respect and dignity. Thank you to Steph, the whole team and Andrew C for the professional expertise they provide to all customers.”

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Posted 1 year ago

“I’ve been twice, and feel very looked after - the care and professionalism of the stylists and assistants, the friendliness and efficiency of the welcome and payment, and the lovely environment. Dasha is wonderful - very skilful, friendly and knowledgeable. Love the whole experience :)”

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Posted 1 year ago

“Really thrilled with the service and expertise at Collinge & Co on Castle Street. Dasha was fantastic- great expertise, calm, precise and friendly. All the assistants were brilliant, very professional and caring. The salon is lovely, calm, clean and well-looked after. Delighted to be a client now :)”

Helpful Report

Posted 1 year ago

Collinge & Co is rated 4.5 based on 64 reviews