Commusoft Reviews

Name: Commusoft
Address: 220 N. Green, Suite 4013 Chicago, IL 60607, USA, London
Rating: 4.50

4.5 Rating 28 Reviews

89 %

of reviewers recommend Commusoft

Company Reviews

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4.5

Based on 28 reviews


Customer Service
Communication Channels	Email

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Phone:

(872) 212 311

Location:

220 N. Green, Suite 4013 Chicago, IL 60607, USA
London
SE10 0ER

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service we received from start to finish has been exceptional. Nisha has been our point of contact from the beginning and has been incredibly patient throughout. My husband initiated our dealings with Commusoft as he was looking for a way of making the every day runnings of our business, a lot more organised. He is particularly "un techy" but Nisha made him feel at ease and explained everything (several times...) with patience and expertise. I took over after the first call and have found the whole process, really easy and actually enjoyable. The software is easy to navigate and anything I couldn't figure out, was either found in the 'help' section or by sending an email to one of the team. If Nisha wasn't available, somebody else would pick up the query and reply really quickly. The long and short of it is that I would highly recommend Commusoft and I'm looking forward to our business future because of it. Thank you Nisha!!”

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Posted 8 years ago

“Brilliant experience so far using Commusoft, really helped get my business organised. I couldn't live without it now.”

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Posted 8 years ago

“Have been using Commusoft for about a year now. Had a look at some of the competitors but none of them really seemed to fit what we were looking for. Cannot imagine how we managed before! There is plenty of room for improvement and find it irritating, even though I'm paying for 4 users, that we are not entitled to phone support - albeit that the email support etc. has been very good.”

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Posted 4 years ago

“Generally an excellent user experience. One very minor improvement would be to make customer addresses 'navigateable' from Android or IOS phones - so make clicking the address open the phone's navigation software. Saves having to transcribe the address from Commusoft onto the phones map / navigation system. One of Commusoft's main competitors allows this on their app and its a small thing but helps a lot. Generally Commusoft is very good though!”

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Posted 7 years ago

Hi Eddy, Thank you for your positive review. With regards to the navigation feature, this is something we wanted to add into Commusoft, and this is now available on our new product. Please contact support@commusoft.co.uk for more information on this.

Posted 7 years ago

“Had been struggling for a while. Main problems in solving it due to me only working part time. Needed help via phone, felt going round in circles with emails. and not too helpfull. Inadvertantly got in touch with Nisha today, she was wonderfully understanding of the issue from my point of view, and quickly and concisely solved all issues over the phone. Wish I had got her sooner.”

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Posted 8 years ago

“A total pain to use in the field. Requires constant communication with the office to get it to run. Poor service reminders system. No automatic invoice reminders. VERY ANNOYING AND ON EVERY OTHER SYSTEM I'VE USED. Basic data entry problems in the app constantly. Can't bill 0.5 of an hour, difficult to edit invoice emails in app. No way for office to update certificate information (if customer required a billing address change) App/desktop keeps crashing. No way for engineer to add service reminder date. Does not default to the current day when checking jobs or booking appointments so easy to book wrong day or miss a job. Can not alter prices of parts as you go in the estimates. Silly phone number format that many customers have commented on (displays with country code on headers and paper work) Links to googlemaps in app do not work any more because of poor data entry formatting. no access to management systems from phone, only desktop. Populating VAT as 0% as default in labour charges All very frustrating as its more expensive than other software and they all do all of that better. The main plus for a small business is that it links industry certificates to it, so stops the need for double entry. We will stick with it for now because i can't be bothered to change. The customer service is ok and they get back to you with answers to problems they can solve. But i've been very disappointed with it for what it cost to run and set up.”

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Posted 4 years ago

“hinder software familiarity. This experience confirmed that Commusoft is poorly managed and unreliable I was keen to come to some sort of amicable agreement but they are expecting me to loose the money paid for the training sessions, without even reimbursing the missed session (which I find strange as if the contract states if I miss it then I loose the £200) All I was offered was a 15% discount of the full year which doesn't even cover the 1 missed training session and would leave me paying over £2500 for something I have never used and caused my company nothing but stress and missery. If you are looking for a CRM system that is highly confusing, will not help your business and a company that is only interested in your money then this is definitely the one to go for! I now have a lawyers letter demanding the money for the full year plus another £700 on top of it (even though the contract runs till December so the last payment wouldn't be due till then!) 3.5k for something ive never used... You couldn't make these crooks up!”

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Posted 2 days ago

“Constantly failings from software on phones to crashing server out of hours by far the worst thing our company has ever signed up too. The picture shows the standard weekend failings, equally when we first signed up we were promised so much more instead the changes they last made we lost more than we had gained.”

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Posted 6 years ago

Hi Noel, thank you for this feedback. You have expressed some failing with the software, and I’ve checked with the client service team, and we don’t have any open tickets with your organisation. If you could kindly email support (support@commusoft.co.uk) with any issues you have, we would be happy to assist in getting this resolved for you.

Posted 6 years ago

Commusoft is rated 4.5 based on 28 reviews