Hello Chris. It's Samantha here from Complete Bike Cover. Your feedback is very helpful. I have been advised one of our team has contacted you to assist with your documents and your comments have now been resolved.
“1. Price got hiked up after informing them of a medical condition that DVLA are not bothered about. (who makes the rules, DVLA or this lot?)
2. Took so long to get back to me, the person I was buying the bike from had gone out for the night by the time I was covered. (meaning I had to wait another day before picking my bike up)
3. Had to upload copies of identification to get cover. (never had that with any other insurer)”
Hello James Thank you for your feedback it is important to us. I am sorry to hear your comments regarding your experience with us, we do value our customer journey. I have asked for one of our senior managers to look into this for you and contact you. Regards Samantha Complete Bike Cover.
“It's been over a week now and I still have not received any details. I have not been given a phone number in case of a breakdown. This is the first I've heard from you.”
