“was not able to buy online but had to call and do the quote again. Didn't receive documents. No clear id complete cover is broker or insurance company”
Hello George. Thank you for your feedback. It is important to us. I have asked one of our senior team to look into your documents. I apologise that you were unhappy with having to call us. Within our validation process we ask our customers to clarify their information to ensure we offer the best product with the best insurer and price. Regards Samantha Complete Bike Cover.
“They offer a quote on compare the market and can't Honor it as never riden a 1000cc bike before so it goes up £100 on the quote. If it wasn't for the fact the new bike was bought I would have walked away.”
Hello Liam. Thank you for your feedback it is important to us. I have referred your comments to one of our senior managers. They will investigate your policy and contact you with their findings. Regards Samantha Complete Bike cover.
“It takes an age to speak with someone, and on one particular phone call was on the phone around 1 hr 15mins. Kept being put on hold, only for a different advisor to pick up, then having to go through the same questions and explaining my issue.
Needless to say i'm writing a review and my insurance, ant the payment still hasn't been sorted nor have I received any of my doc's! So come tomorrow i will need to get back on the phone to them.”
“Nearly an hour on phone spent more time on hold then all the information required to complete the insurance I found very time consuming and stressful.how ever pleased with the quote. But I will say I won't be going through that again .”
“I have never had insurance that was so hard to complete don't know how many times I have had to send documents to you you were not the cheapest but by far the hardest to deal with six phone calls numerous emails and still no satisfaction”
Hi James, Thank you for your review, we're sorry you're unhappy with your experience with us. Our Customer Services team are currently looking into your policy and will be in contact with you shortly, so we can resolve any issues you have.
