Complete Cover Group Reviews

Name: Complete Cover Group
Rating: 4.30

4.3 Rating 605 Reviews

84 %

of reviewers recommend Complete Cover Group

Company Reviews

Questions

Metrics

4.3

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not happy at all, cause I just past 1 year with you guys, and my insurance is grow up, not down, so boy just call me last week and say to me, his post me my new insurance paper bit not hapind, yet, I think after one year I desirve more like that!!!”

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Posted 8 years ago

Hello Jozsef Thank you for your feedback it's important to us. Unfortunately some insurance companies do increase their premiums on an annual basis. We do look across our market to ensure we can offer the best price possible. In addition to this we aim to speak to all our customers at renewal to allow us to assist them, as their circumstances may have changed from last year, which in turn may affect this years premium. I have asked the renewal manager to look into your comments and send you duplicate documents if need be. Regards Samantha Complete Cover Group.

Posted 8 years ago

“I think you should try harder to get better prices”

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Posted 8 years ago

“Let me down already and its the 1st day of using the company not happy”

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Posted 8 years ago

“I'm a newish driver, aged 25 and have 3 years no claims. Have just renewed with you and my price has gone from £140 to 165 per month, considering I have earned a years no claims with your company I think the increase is disgusting! I may consider switching within my 14 day cooling off period at the end of march!”

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Posted 8 years ago

Hello Kyle. Thank you for your feedback. Unfortunately insurance companies may raise their prices from year to year. I have asked one of our senior team to look into your comments and contact you direct. Regards Samantha Complete Cover Group

Posted 8 years ago

“Still waiting after 3 weeks for my documentation through including my invoice which I need to claim back from my business. I have chased this up twice and still nothing.”

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Posted 8 years ago

Hello. It's Samantha here from Complete Cover Group. Thank you for your feedback it's important to us. I've asked one of our Senior team to look into your policy and contact you direct to assist.

Posted 8 years ago

“I tried to lapse my policy and have received a direct debit instruction and this request for a review since.”

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Posted 8 years ago

Hello John. It's Samantha here from Complete Cover Group. Thank you for your feedback. I have asked our complaints team to look into your policy and contact you direct to assist. Regards

Posted 8 years ago

“Spoke to Amy on 31st January who was very helpful, paid with card, policy will be in post in the next few days! Policy due to start on !4th February rang Amy at 12-25pm on 13th February as no paperwork had arrived she said I should have got it by now - will send again you should get it on 15th or 16th February Rang again on 17th February spoke with Victor at 13-10pm who also said he would post paperwork and I should get it on 18th or 20th February - well it's 20th February and it's still not here”

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Posted 8 years ago

Hello Thank you for your feedback it's important to us. I've raised your concerns with the department manager. They are investigating and will contact you direct. Regards Samantha Complete Cover Group.

Posted 8 years ago

“Seriously just had a email saying an in arrears Omg I can't take this anymore the stress of it all has got to me ! Will be cancelling my policy after this been changed 30 pound . money was in my account saying it's the banks fault too much has happen with this company been messed about far to much”

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Posted 8 years ago

Hello Shaun Thank you for your feedback it's important to us. I have asked our complaints team to look into your comments and contact you direct. Regards Samantha Complete Cover Group.

Posted 8 years ago

Complete Cover Group is rated 4.3 based on 605 reviews