Complete Cover Group Reviews

Name: Complete Cover Group
Rating: 4.30

4.3 Rating 604 Reviews

84 %

of reviewers recommend Complete Cover Group

Company Reviews

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Metrics

4.3

Based on 604 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete cover group left me driving without any valid insurance for 4 months. I only realised once contacted by the DVLA. Payments were still being taken throughout the entire time! The rectified this after I brought it to their attention, however this will be my last year with them.”

Helpful Report

Posted 6 years ago

Hi Victor, thank you for taking the time to leave your review. We are aware of your concerns and the issues that have arose with your policy. We understand this has been frustrating, and we apologise for any inconvenience this has caused. Should you require any further assistance in regards to this matter, please contact us 0800 440 2483. Kind Regards, Complete Cover Group.

Posted 6 years ago

“Very poor customer service, wring details taken by insurer which I am still struggling with today... Due to this it leaves me unsure and worried if I need to contact the insurer”

Helpful Report

Posted 6 years ago

Hi Christopher, thank you for taking the time to leave your review. We are really sorry to hear of your concerns. A callback has been arranged from our Customer Service team to resolve the matter for you. Kind regards, Complete Cover Group.

Posted 6 years ago

“They ended my insurance Without telling me on my 3 year old Mercedes”

Helpful Report

Posted 6 years ago

Hi Andrew, thank you for taking the time to leave your review. We are sorry to hear your policy has been cancelled. We understand cancellation of a policy is never wanted, and apologise for any inconvenience this has caused. Cancellation of a policy is always our last resort, but if a client fails to provide the required documentation we need, a policy can be cancelled as a result of this. We have tried to contact you recently to discuss the reasons for the cancellation, but have been able to make contact with you. Should you wish to discuss this further please call us on 0800 440 2483, where we will be more than happy to help. Kind regards, Complete Cover Group.

Posted 6 years ago

“Took over two months and 6 or 7 phone calls to actually get my documents after each person apologised profusely and promised they would absolutely make sure I got them and each time I didn't. Also when I first took out the policy, over the following week I was phoned at least four times for my email address and another three times (twice in one day) to ask if I was near a quarry. Your people get the answers but don't seem to put it on the persons file so you're just phoned time and time again. It's so annoying and unprofessional.”

Helpful Report

Posted 6 years ago

Dear Kathleen We thank you for taking your time to provide us with your feedback and we are sorry for all inconvenience caused. We will look into this matter and be in contact with you shortly. With kind regards Complete Cover Group.

Posted 6 years ago

“Communication has been lacking, and I have had to spend an average of over 20 minutes on hold to even speak to someone. I have since given up and am know currently awaiting replies to the emails I have sent”

Helpful Report

Posted 6 years ago

I am sorry you have faced an issue with your insurance, and that you felt the need to raise it. We will look into your Policy, and someone will be in contact with you shortly, Kind regards, Ben

Posted 6 years ago

“Spent a total of 45 minutes on hold, being passed around from department to department, before finally having the line cut on me. I still haven't received my insurance documents.”

Helpful Report

Posted 6 years ago

We apologise we have not been able to deal with your query in a timely matter. We are currently experiencing extremely high call volumes. We appreciate this is extremely frustrating and we are doing everything in our power to restore and improve the level of service we can offer. We would like to confirm that we have had your insurance documents re-sent to you.

Posted 6 years ago

“Im not happy about the service if is possible i can speak to manager thanks”

Helpful Report

Posted 6 years ago

I am sorry you have faced an issue with your insurance, and that you felt the need to raise it. I am glad, that following a conversation with you, we were able to answer your query. Kind regards, Ben

Posted 6 years ago

“I have cancelled my policy”

Helpful Report

Posted 6 years ago

Dear Sir, we thank you for your feedback. An agent will be in contact with you to discuss any issues you may have experienced. We are sorry for any inconvenience caused. With kind regards, Complete Cover Group Ltd

Posted 6 years ago

“All the people I spoke to spoke to me with contempt. My very first time I even complained about one operator and had confirmation that my complaint was recieved. And then " nothing". When I needed to contact you for a repair I held on the phone for 40 min. So upset at the way I was treated.”

Helpful Report

Posted 6 years ago

Hi, We thank you for your feedback and taking time to bring this to our attention. We will certainly look into this for you and an agent from the complaints department will be in contact with you soon. We are sorry for all inconvenience caused. Kind regards Charmaine.

Posted 6 years ago

“Very expensive !!!! I have been your customer overs the lad three years 2 cars last years but still no good offer for me still the price go hygher ... I won't recommend it to anyone .. Sorry for my honesty . Many thanks”

Helpful Report

Posted 6 years ago

Dear Benmoussa, i thank you for taking your time to provide us with your feedback, please be informed that we will look into this for you and an agent will be in contact with you shortly. With Kind Regards, Charmaine.

Posted 6 years ago

“Absolutely disgusting the price I had been quoted from the actually price i got down to. Never again will I go with this company after my year runs out. Been with you for 4-5 years”

Helpful Report

Posted 6 years ago

Dear Louis, I am sorry you have faced an issue with your inurance, and that you felt the need to raise it. We will look into your issue raised, and someone will be in contact with you shortly, Kind regards, Ben

Posted 6 years ago

“The worse customers services ever. For a simple windscreen claim more than an hour at the phone.”

Helpful Report

Posted 6 years ago

Dear Lucian, I am sorry you have faced an issue with your inurance, and that you felt the need to raise it. We will look into your issue raised, and someone will be in contact with you shortly, Kind regards, Ben

Posted 6 years ago

“Very bad experience with your prices, staff, I would not be recommending or using complete again”

Helpful Report

Posted 6 years ago

Hello Jacqueline, I'm sorry that you have faced issues with your insurance. We will look into the issues you have raised and we'll have someone be in contact with you shortly. Kind regards, Ben

Posted 6 years ago

“I was asked to sign my proposal form which I did not receive then asked a second time for same thing as I still had not received after 2 emails and getting no where talking to robots I think and still have no idea what's going on very very poor service would not recommend to anybody.”

Helpful Report

Posted 6 years ago

Dear Daniel, Thank you for raising your concerns, and we're sorry you found it necessary to do so. We will look into the issues you've raised, and someone will be in contact shortly. Kind regards, Ben

Posted 6 years ago

“I would have said they were good until I had paid. Then 4 phone calls over 2 hours on phone to get the paperwork sent!!!!!!!”

Helpful Report

Posted 6 years ago

Hello Jeremy. Thank you for your feedback. I've asked our Complaints Manager to look into your concerns and contact you direct to assist. Regards Samantha

Posted 6 years ago

“Not help full at all.”

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Posted 6 years ago

Hello Qumaru. Thank you for your feedback. I have asked our complaints team to contact you to find out where we can assist you. Regards

Posted 6 years ago

“No email comfermation,no reply to two email asking for that and no paper work on details ,VERY POOR SERVICE”

Helpful Report

Posted 6 years ago

Hello Andrew. Thank you for your feedback. I have asked one of our senior team to look into your comments and assist you. They will contact you direct. Regards Complete Cover Group

Posted 6 years ago

“Information on renewal incorrect and 10 days after renewed still waiting for paperwork”

Helpful Report

Posted 6 years ago

Hello Kathleen. Thank you for your feedback. I've highlighted your comments to our renewals manager. He will investigate and contact you direct to assist. Regards

Posted 6 years ago

“Ripped off me”

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Posted 7 years ago

“I'm not happy at all, cause I just past 1 year with you guys, and my insurance is grow up, not down, so boy just call me last week and say to me, his post me my new insurance paper bit not hapind, yet, I think after one year I desirve more like that!!!”

Helpful Report

Posted 7 years ago

Hello Jozsef Thank you for your feedback it's important to us. Unfortunately some insurance companies do increase their premiums on an annual basis. We do look across our market to ensure we can offer the best price possible. In addition to this we aim to speak to all our customers at renewal to allow us to assist them, as their circumstances may have changed from last year, which in turn may affect this years premium. I have asked the renewal manager to look into your comments and send you duplicate documents if need be. Regards Samantha Complete Cover Group.

Posted 7 years ago

Complete Cover Group is rated 4.3 based on 604 reviews