Complete Cover Group Reviews

Name: Complete Cover Group
Rating: 4.30

4.3 Rating 605 Reviews

84 %

of reviewers recommend Complete Cover Group

Company Reviews

Questions

Metrics

4.3

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“I have cancelled my policy”

Helpful Report

Posted 7 years ago

Dear Sir, we thank you for your feedback. An agent will be in contact with you to discuss any issues you may have experienced. We are sorry for any inconvenience caused. With kind regards, Complete Cover Group Ltd

Posted 7 years ago

“Much better than last years experience, ie. shorter wait times on hold. However there was a major mistake on my proposal documentation, although this was resolved quickly it should have never happened. I was left slightly out of pocket”

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Posted 7 years ago

Dear Andrew, We thank you for your feedback and appreciate your time. We will certainly look into this for you and be in contact shortly. Kind regards Complete Cover Group Ltd.

Posted 7 years ago

“All the people I spoke to spoke to me with contempt. My very first time I even complained about one operator and had confirmation that my complaint was recieved. And then " nothing". When I needed to contact you for a repair I held on the phone for 40 min. So upset at the way I was treated.”

Helpful Report

Posted 7 years ago

Hi, We thank you for your feedback and taking time to bring this to our attention. We will certainly look into this for you and an agent from the complaints department will be in contact with you soon. We are sorry for all inconvenience caused. Kind regards Charmaine.

Posted 7 years ago

“A very hassle free and great company with pleasant staff whom are very helpful.. and they are great with there prices also.. will try to beat anyone on price.. keep up the good work”

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Posted 7 years ago

“Helpfull and kind service”

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Posted 7 years ago

“UK based call centre assistant made renewing my buildings and contents insurance easier than I had hoped.”

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Posted 7 years ago

“they were able to deal with me very quickly and efficently”

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Posted 7 years ago

“I spoke to a staff member who was friendly informative and supportive, he made me feel like I was a valued customer n am going to recommit Complete to my friends.”

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Posted 7 years ago

“Competitive price”

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Posted 7 years ago

“Helpful in considering my policy amendment and gave a reasonable new quote.”

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Posted 7 years ago

“Reasonable quote. Helpful staff.”

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Posted 7 years ago

“Easy to contact a person data, collection simple and relevant, price very competitive.”

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Posted 7 years ago

“Very disappointed with the 45 minutes it took to re-new my policy on the phone. The guy kept repeating questions and left me holding on several times. I was not able to add my partner to the policy as the call was from Mallorca, and dread the thought of ringing up to add him. If it wasn't for the fact you are the only company I could find to insure for 90 days while away, I would go else where.”

Helpful Report

Posted 7 years ago

Dear Victoria, we are sorry that you had to face this situation and we thank you for bringing this to our attention. We will look into this matter and be in contact with you shortly. With kind regards, Charmaine.

Posted 7 years ago

“They listen and help were needed”

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Posted 7 years ago

“After a bit of hassle between phone calls I did eventually manage to authorise my wife to speak on my behalf. The renewal went through after that.”

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Posted 7 years ago

“Thee good service I received the quick checks for my renew on car insurance and good customer service”

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Posted 7 years ago

“Very good for me to work thanks for your help”

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Posted 7 years ago

“Excellent”

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Posted 7 years ago

“Very polite staff. Proactive regarding finding better quotes.”

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Posted 7 years ago

“The representative I spoke to was very helpful and understood my problem immediately. He was very knowledgeable about the product I requested and explained everything to me very clearly. He also helped me to set up a monthly subscription scheme and overall the call was dealt with efficiently and courteously. Many thanks”

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Posted 7 years ago

Complete Cover Group is rated 4.3 based on 605 reviews