Complete Cover Group Reviews

Name: Complete Cover Group
Rating: 4.30

4.3 Rating 605 Reviews

84 %

of reviewers recommend Complete Cover Group

Company Reviews

Questions

Metrics

4.3

Based on 605 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They made it easier for me to get insured again after a long time without”

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Posted 7 years ago

“By attend my requesting”

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Posted 7 years ago

“This was my 3rd year renewing with the company. The agent i spoke to was so polite and helpful, and answered all the questions i had, i did not even shop around elsewhere.”

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Posted 7 years ago

“very lovely company”

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Posted 7 years ago

“Great cover great price no Hassel insurance”

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Posted 7 years ago

“Took over two months and 6 or 7 phone calls to actually get my documents after each person apologised profusely and promised they would absolutely make sure I got them and each time I didn't. Also when I first took out the policy, over the following week I was phoned at least four times for my email address and another three times (twice in one day) to ask if I was near a quarry. Your people get the answers but don't seem to put it on the persons file so you're just phoned time and time again. It's so annoying and unprofessional.”

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Posted 7 years ago

Dear Kathleen We thank you for taking your time to provide us with your feedback and we are sorry for all inconvenience caused. We will look into this matter and be in contact with you shortly. With kind regards Complete Cover Group.

Posted 7 years ago

“Communication has been lacking, and I have had to spend an average of over 20 minutes on hold to even speak to someone. I have since given up and am know currently awaiting replies to the emails I have sent”

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Posted 7 years ago

I am sorry you have faced an issue with your insurance, and that you felt the need to raise it. We will look into your Policy, and someone will be in contact with you shortly, Kind regards, Ben

Posted 7 years ago

“Dealt with over the phone and the person I spoke to was very professional and helpful.”

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Posted 7 years ago

“Very good response”

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Posted 7 years ago

“Getting me insured quickly .. and good friendly staff”

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Posted 7 years ago

“Spent a total of 45 minutes on hold, being passed around from department to department, before finally having the line cut on me. I still haven't received my insurance documents.”

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Posted 7 years ago

We apologise we have not been able to deal with your query in a timely matter. We are currently experiencing extremely high call volumes. We appreciate this is extremely frustrating and we are doing everything in our power to restore and improve the level of service we can offer. We would like to confirm that we have had your insurance documents re-sent to you.

Posted 7 years ago

“By insuring my car.”

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Posted 7 years ago

“They made the process easy, and the customer service representative I spoke with was awesome. I would recommend Complete Cover Group to anyone looking for home insurance (or any other insurance coverage they provide)!”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“Good and lovely”

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Posted 7 years ago

“Being friendly and the best price then others when i quote”

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Posted 7 years ago

“Im not happy about the service if is possible i can speak to manager thanks”

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Posted 7 years ago

I am sorry you have faced an issue with your insurance, and that you felt the need to raise it. I am glad, that following a conversation with you, we were able to answer your query. Kind regards, Ben

Posted 7 years ago

“Great service and good communication when needed”

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Posted 7 years ago

“The staff nice and very good respectable people when I took to them and they helping to get my cover insurance.”

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Posted 7 years ago

“You made my payments cheaper and it was set up quickly with no hassle. Thankyou especially for the no hassle bit 😃”

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Posted 7 years ago

Complete Cover Group is rated 4.3 based on 605 reviews