Connect Reviews

Name: Connect
Address: 117 S. Main Street, Saint Charles, Saint Charles, Missouri
Rating: 4.97

5.0 Rating 772 Reviews

99 %

of reviewers recommend Connect

Company Reviews

Metrics

Info

5.0

Based on 772 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8444061540

Email:

info@connectservices.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Equipment has yet to show up for delivery, 5 days and still waiting”

Helpful Report

Posted 1 week ago

“Janelle was very polite and attempted to help me set up internet service at my new apartment, but she put entirely the wrong address in the system with spectrum, defeating the purpose of going through Connect at all. I ended up having to correct her mistake and solve the issue on my end.”

Helpful Report

Posted 1 month ago

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Posted 1 month ago

“It felt like I was his last call of the night. It felt rushed and he called me 25 minutes earlier than he was suppose to. He thought he had already talked to me before. He seemed annoyed answering my questions. At first he said it was going to be self installation then said someone would be over anywhere from 8am-6pm window with no time frame in between. He ended the call by saying “thanks for all you do for the kids.” I don’t have kids or work with kids so I’m starting to wonder if he has the right person on the phone. Would love to talk to someone else”

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Posted 1 month ago

“They will say ANYTHING just to get you to sign! Brain absolutely wasted my time, also I work nightshift and had me staying awake during the day waiting for an installer that was NEVER SCHEDULED TO COME!”

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Posted 1 year ago

Hi Cyndi, thank you for sharing your experience with us. We sincerely apologize for the misinformation you were given regarding your installer. It's never our intention to waste time or have you sign up for services you don't need. The provider you chose did confirm for us that your equipment shipped for self-install, not the professional install you requested. It looks like that was eventually activated, so we do hope the service is working for you now. We take our customer experience very seriously and will address this matter with our team appropriately.

Posted 1 year ago

Connect is rated 5.0 based on 772 reviews