Contego Response Reviews

Name: Contego Response
Address: HEAD OFFICE 4 Maple Way, Aycliffe Business Park, Newton Aycliffe, Co. Durham
Rating: 4.77

4.8 Rating 164 Reviews

94 %

of reviewers recommend Contego Response

Company Reviews

Questions

Metrics

4.8

Based on 164 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Email:

service@contegoresponse.com

Location:

HEAD OFFICE 4 Maple Way, Aycliffe Business Park, Newton Aycliffe
Co. Durham
DL5 6BF

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Contego Response 1 star review on 22nd February 2026

Douglas

Contego Response 1 star review on 19th February 2026

Christie Brinkley

Contego Response 5 star review on 24th June 2025

Sam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've had rat problems for over 5 years. We have had numerous people out to attempt to deal with the issue and the problem continued. This time round we had Ryan come out to help us and he finally fixed the rat problem. I felt comfortable having ryan in my home, he was determined to find where they were coming from and he succeeded. He kept intouch throughout and always turned up when he said he would. I cannot thank him enough, he's made our home feel like a home again and not a rats den. Thank you!”

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Posted 1 year ago

“Michael has been coming to my property for a while now because of the rats on the loft He is always friendly great customer service always a lovely smile makes conversation and explains everything to me what he is doing thank you Michael for your great service every time you have been here and have stopped the rats in my loft very grateful 👍👍👍👏👏👏👏”

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Posted 1 year ago

“Kev was so helpful in solving my problem in the loft with a squirrel.He even found two holes in the wall of my loft,which he filled in.Always turned up on time,very pleasant,does a brilliant job,would highly recommend him.”

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Posted 1 year ago

“Daz came to my house, and he was amazing, really polite and dealt with the problem straight away!”

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Posted 1 year ago

“Kevin was a great help with the squirrell in my roof. Always rang to make sure I was OK for the visit. A great asset to the company and friendly helpful guy”

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Posted 1 year ago

“Simon is an absolute asset to your company. I could not be any more grateful to his patience, kindness, consideration and thoroughness in getting my rodent issued resolved. It has taken a few weeks but we finally got the result we wanted today. Thank you again no more sleep deprived nights thanks to Simon.”

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Posted 1 year ago

“Prompt service via our home insurance cover. Simon, the engineer, very pleasant and informative on each of his three visits. Would certainly recommend him.”

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Posted 1 year ago

“Absolutely amazing from the first visit straight to the problem filled all the holes in inside and outside the house put traps down and poison..very friendly man knew exactly what to do..explained everything he was doing ..can't thank this man enough few weeks on the rat problem in the house is sorted ..very efficient thank you Paul”

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Posted 1 year ago

“John from Contego is an absolute superstar and a complete professional. He managed to solve a rat problem that we have had for 3 years running - the only person to actually find the source of the issue and find a real fix to the problem. He was incredibly thorough, calm and reassuring throughout - and his and Contego's ethos and root cause analysis was applied brilliantly to solve this issue. I can't recommend John and Contego more highly! Thank you!”

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Posted 1 year ago

“Excellent service provided by Simon Barraclough. Simon was knowledgeable, polite and re-assuring. I would definitely recommend the company and especially Simon. The call out was via an insurance claim, so we dealt entirely with Simon on a one on one basis, and he did exactly what he promised which I must admit was refreshing.”

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Posted 1 year ago

“Jed attended and provided great service on the two occassions he came, very polite and professional.”

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Posted 1 year ago

“Outstanding, exceptional and altruistic service from Matthew Fisher of Contego Response!!! Matthew provided me with continuous updated information during each visit. His knowledge is extraordinary along with his professionalism! He is a credit to the company and I wouldn’t hesitate in recommending Matthew or Contego Response. I hope this review is passed onto Matthew along with my thanks.”

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Posted 1 year ago

“Awful experience with this company. Sadly zero stars was not allowed. Booked via my insurance company to fix a wasps nest. Came out and were here less than 8 minutes. No prior site information given to us before attendance and no information left about the products used and what we should or should not do with pets in our household. After a week, wasp activity had not reduced so they were booked to attend again. It was a Friday and just before 4pm nobody had turned up so we rang the office. "He left 20 minutes ago and will be with you soon". It got to after 5pm and nobody turned up. By now the phone lines were closed. A wasted day of annual leave taken. Left voice mail to ask for a call back with an explanation. Received nothing. Turned up at my house today unexpectedly. We asked for SDS sheets and COSHH data. We were told that he has no access to this and we would need to speak to our insurance company. That's a breach of health and safety law. This company are shocking and couldn't care less about customers, their safety or their time. Avoid if you can.”

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Posted 1 year ago

“Quick, professional response. Technician Matthew Fisher is a credit to the company. Efficient, thorough and a good communicator. Contact via my insurers, a good choice by them.”

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Posted 2 years ago

“Simon was absolutely fantastic. He took the time to explain everything he was doing and the reasons behind his actions, which greatly enhanced my understanding of the process. His knowledge in the subject matter was evident and very impressive. Additionally, Simon's incredibly friendly demeanor made the entire experience pleasant and comfortable.”

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Posted 2 years ago

“Simon came to my property on three occasions to deal with a rat problem in the garden. He was very approachable, really easy to talk to and very reassuring. The poison he put out was phenomenal and starting working immediately and for that I am very grateful.”

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Posted 2 years ago

“Contego sent Matthew Fisher to sort our rat infestation out, over the three visits Matt keep use fully up to date with what he found and what action he had taken, over the visits 5 rats were caught. he recommends that Anchor get a drain survey as he suspects thats how the rats are getting in As for Matt the way he carried out his work, his politeness and professionalism is second to none. I would recommend him to anyone.”

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Posted 2 years ago

“I recently had a persistent mouse problem and after a disappointing experience with another company, I was sent Matthew Fisher from Contego Response. From the moment he arrived, it was clear that Matthew was a true professional. His friendly demeanor and great mannerisms instantly put me at ease. He was incredibly informative, taking the time to explain the situation and the steps he would take to address it. Matthew’s dedication was evident in the time and effort he put into solving the problem. He didn’t rush the job and made sure every possible entry point was thoroughly checked and sealed. His attention to detail and commitment to quality work were impressive. Unlike the previous engineer, Matthew ensured that all my concerns were addressed and didn’t leave until he was confident the problem was resolved. I can’t recommend Matthew highly enough. His exceptional service and genuine desire to help were greatly appreciated. If you’re dealing with a pest issue, do yourself a favor and call Contego Respone and ask for Matthew—you won’t be disappointed!”

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Posted 2 years ago

“Mathew Fisher is a GOD-SEND , he has gone above and beyond in all aspects to help us resolve out squirrel issue. First had an issue with squirrels in my roof in February, after going privately numerous times and to no avail we had to have an entire new roof done. 2 weeks later the squirrels found their way back in so we decided to go through insurance. After weeks of sleepless nights, Mathew was sent via Contego, not only is he polite and a joy to speak to he is very knowledgeable in his work. Matthew has managed to catch two squirrels and give us the best advice and aid into helping proof the house. Need I say the squirrel had made new entry points each time. It was a long trial but the customer service and satisfaction is 100%, absolutely exceptional, Mathews approach in his guidance and his advice has always been effective. Always taking plenty of photographs showing what he has done and keeping us well informed on the next steps into dealing with the issue. We have potentially one last squirrel left to catch and now that all entry points have been sealed due to Mathews expertise and commitment I really hope this is the last of it. Always been full of banter and a joy, even though it was so stressful and he seen how tired I was due to sleepless nights (due to heavy squirrel activity) he always was so reassuring as to never giving up and going the extra mile to help resolve our issue. So very thankful to him, we wouldn’t have been able to resolve this nightmare without him. He deserves all the recognition and praise, more than happy to provide further feedback as a reference in order for Matthew get promoted further in his line of work because he DESERVES it! Forever GRATEFUL and indebted to him!”

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Posted 2 years ago

“The technician Mathew Fisher Fantastic work down, very accurate, very polite and professional I definitely recommend Mathew to everyone. Regards”

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Posted 2 years ago

Contego Response is rated 4.8 based on 164 reviews