“Came in today 26/09/25 in the morning.
And witnessed the most polite women I’ve ever encountered get met with one of your workers, shut down her polite antics with her snarky unprofessional tone, her rudeness and un —pleasantness. I witnessed a women whom just wanted her bacon to be crispy before she took on the challenge that is day to day life as a polite women. ( as she is. Was) but this now empty shell of a women left with nothing but a sausage sandwich, which was served with nothing but bread butter, and the soul of this women. And sausage of course,”
“Lady serving 26/09/25 am Hull paragon shop was very sharp and abrupt. I approach everyone as I wish to be treated, seriously no need for rudeness to anyone. Won't be going in there again”
“Hull bus station staff go above and beyond there always flat out highly recommend to say they are always rushed off there feet you never hear them complain well done staff”
“Most horrible experience ever from the staff at Hull bus station from Ryan and colleague! Today morning, 7ish… Who talked down to me, short changed me on my refund and even gossiped about me with another customer whilst in the shop!! Just because I wanted a refund for a COLD cheese and bacon sandwich.
Ryan was yelling at me when I asked for my change to be explained. I then requested not to be shouted at ‘ but got more yelled at and told ‘ GET OUT OF MY SHOP’”
“Friday 24 bought bag white and brown bread cakes.willerby Rd. Today 26th made my toast and had green mold gone off already surely must last longer?? And few weeks ago bought ham sandwich in pre pack was degusting ham was fatty and white colour salad wet..Bread should have dates on so we know there fresh.. What a disappointment if I was doing a buffet.. found date was 25th I bought on 24th.. what's happened to cheese curd cake Looked really well done burnt...not happy won't be buying anything else..”
“I used to enjoy your .Danish pastries when it was sticky and fruit and cherry in the middle.Yes I am diabetic but a treat now and again OK.That was the good old days.Now I find they are smothered in icing.Cant eat those.Could an exception for people like me just a few done in the shop like they used to be. North Point shop thank you. I'm sure they'd sell.”
“I visit couplands and every shop have been in l get friendly staff Bilton grange savoy holderness road they always good service. I always have been friendly and the staff always have a smile sometimes they are very busy . If people treated staff politely . they would find staff would be the same.couplands is a good shop treat staff with respect thank you for letting me write this response.”
“Cooplands on whitfriargate
I’d sent my friend to pick up a collection and staff were awkward with her and I had to leave work to try and sort it but the store was closed at 16:40
So I lost my money and my order
Thanks a lot for poor customer service
Never going there again”
“The sandwiches are the worse ever. Willerby used to be brilliant but now the ham isn't the same quality, salad is disgusting and they use different poor breadcakes since being taken over. Will never buy another.”
“Cooplands Marfleet Lane
Why are the staff at this branch so horrible they snap at the customers unhelpful always getting orders wrong because they don't listen.
When you tell them they ever refused to listen or whant give a refund.
Time the magement sorted out this shop”
“Service is always terrible in which ever one you go to .. I’ve been to Newland Avenue Hull bus station Greenwood Avenue . 5 star for miserable staff & poor customer service.. outrageous!!!!”
“This company is on a downward spiral.
Just take a look at the reviews. Very poor value, coupled with poor quality and slow service. I think the end of cooplands is close. And it's down to not understanding the market and putting profit of service and quality.”
“Bought a cheese and onion quiche from Hull Interchange shop.
It was about 90% pastry and inedible.
Also, a cheese salad baguette, which was hard and dry with little filling.”
“Bought large pork pie for this christmas when unwrapped the paper it was burned pastry unedible more jelly than ever seen will never again shop at cooplands for pastry”
