“I went to Costco Watford recently to return some minor unused items following the passing of my father which we had purchased for the funeral proceedings. All paid for with my card when accompanied by the member, my Mother. Cannot process refund I was told as my mother, an 80-year old grieving widow, must come in and return the items herself. I explained that this would be difficult for her as she would be on her own. Doesn’t matter, not their problem as they have policies in place. Chad, the manager, could not muster a simple “sorry for your loss”. What an unsympathetic fool.
Chad asserted that GDPR is the reason for his refusal. What on earth does GDPR have to do with returning items in a store? I know quite a lot about GDPR and the answer is nothing!
Chad finished the discussion with a threat to terminate my mother’s membership as he found my comment that I would be posting this episode on social media unacceptable. Disgraceful and arrogant conduct. Please return this guy Chad to stacking shelves where he belongs. Btw, I’ve just seen the prior reviews of this branch of Costco and about Chad in particular, including from his stepson. Unbelievable and confirms what a negative influence this one person is exerting on people’s perception of Costco overall.”
“This isn’t easy to write, but I feel like it’s important to speak up. I’ve known Chad personally for years — he’s my stepfather — and I also happen to work at the same Costco location. I wish I could say I’ve seen a different side of him at work, but unfortunately, that hasn’t been the case.
Chad brings the same controlling and dismissive behavior into the workplace that I’ve seen at home. He talks down to people, treats them as if they’re beneath him, and rarely shows appreciation for the hard work others do. He focuses on small, unnecessary tasks just to assert his authority, not to improve anything.
The way he interacts with the team creates a lot of tension. People don’t feel comfortable around him, and I’ve seen firsthand how it affects morale and communication. He doesn’t listen, he doesn’t take feedback well, and he makes it very hard for people to feel respected or supported.
It’s hard to say this, especially given the family connection, but leadership means more than holding a title — it means treating people with fairness, empathy, and humility. That’s not happening here. For the good of the team, I hope this is taken seriously.”
“I’ve worked under several managers, and unfortunately, Chad has been one of the most difficult. His management style is consistently disrespectful and condescending. He tends to look down on team members rather than support them, and his behavior often creates unnecessary tension in the workplace.
Chad frequently delegates petty, nit-picky tasks that feel more like power plays than genuine operational needs. He comes across as bossy and dismissive, often showing off or trying to assert authority in unproductive ways. His attitude affects morale, and it’s noticeable that many employees struggle to get along with him.
There’s a general lack of empathy or team spirit in his approach—he seems more focused on maintaining control than fostering collaboration or respect. Feedback is rarely constructive, and he doesn’t seem open to improvement or dialogue. Overall, the environment under his leadership feels strained and discouraging.”
“My wife and I popped into have a quick browse and decided to get a spot of lunch. I had a jacket potato and my wife had a hot dog.
About 5 hours later my wife started to get stomach cramps and was up most of the night with diarrhea. Never going to eat there again. Avoid it at all costs.”
“Went to Costco watford spent nearly £500 on food etc, went out to find my car had been hit in the car park , found the manager said he would check the cameras and call me in a couple if hours , well he didn't call back . Moral of the story is they happily take your money and dont care what happens to you in their car park and there is a hit and run driver on the loose”
“I would advise anyone looking for a new tv to avoid Costco like the plague, i bought a Samsung Qed 65” in November 22 and had nothing but problems with it, when I contact Costco they tell me to call the consierge in Florida,not interested.”
