“From start to finish a very simple process. Kath kept us fully involved in a simple claim for accidental damage to a £1,000broken keyboard.
24 hours from claim to approval, Kath was super helpful. We have had an excellent experience with Covea Insurance who dealt with the claim
For our insurers the AA.
Thank you Kat for making the process simple.”
“Excellent customer service provided by Ellie today following a recent stressful rear-end car collision. Detailed and precise information concerning my claim provided - Ellie certainly went the extra mile in respect of professional assistance and advice.”
“It is so nice to have a straightforward, helpful, informative, clear and friendly person on the other end of the phone. Saymira was extremely helpful today in quickly and effectively dealing with an online mistake on behalf of the insurance company. The issue is now resolved, and I am extremely grateful for her help.”
“No problems with covea here. Sorted out my vehicle theft quickly and professionally and paid a fair amount out promptly. Thanks to all involved at coves”
“Covea was our buildings insurer after a burglary, where our back door was the point of entry after trying to jemmy the front door and back window. The burglars tried to jemmy the back door but failed and so smashed the window. All this was very upsetting but was made more bearable by a lovely young lady called Pia. From the start to finish she couldn't have been more helpful, even seemed to go above and beyond the call of duty. She was courteous, professional and her customer service was second to none. I can't thank her enough. 10 out of 10 Pia.”
“I wish I’d seen these reviews before I bought a policy from Sainsbury, they sold the business to Covea who are an absolute waste of time. Claim ongoing since August ’23 and no end in site. Covea, pull your fingers out!”
“If all calls are important to Covea Insurance Company, why don’t they answer the phone or have a Call Back System which would avoid having to wait, if you are lucky, for a response.”
“Awful company. My house got broken in to and apparently the jewellery that was stolen has been valued more than my cover allowed. Instead of paying out what I am covered for they are now not paying anything - whilst valuing my jewellery over pictures. This was all handed down from generations so no receipts, no confirmation of carrot, Simon’s quality etc… yet they seem it right to value it enough to not pay anything out! Disgusting and outrageous company!!!!”
“Never put in a claim ever before in my life and Car Insurance. Then unfortunately, some guy ran in to me. Ring my insurance thinking, everything is good. I have never known sit as shocking shocking company in my entire life. They will lie through their teeth, but they never received the claim. This claim is still going on now 5 months on. Please, anybody reads this ad. Do not go with this insurance.”
“They refused to renew house cover as they tell us we are in a flood area? Been here city centre of Aberdeen city for 70 years no floods!!! Maybe Aberdeen in USA or South Africa terrible company shouldn’t be allowed to trade!”
“Terrible company. The surveyor they sent made a misleading and inaccurate assessment of some water damage and therefore they would not acknowledge that I may have a valid claim. Absolutely refused to reassess the situation saying I had no claim. Extremely unfair and stressful.
I recommend avoiding this company at all costs.”
“Please avoid to use this French, cheater insurance company, I bought a fully comprehensive car insurance policy. Back when i was adding my partner to the policy they asked me (through the broker “City Insurance”) if my partner has any points/conviction in her license, i said no as long as i know, which is what i thought it was right, my partner didn’t know either she had points in her license, the broker didn’t ask for NI nor the Driver license number to check themselves either, two months later she got in to an accident and when i called to report the accident the first thing they asked was the NI number and the Driver license for them to check themselves the driving records, then they saw there is a conviction/points not reported, all that proses took them less than 2 minutes and within those minutes they denied the claim and cancelled the policy leaving us on the air with a broken car, Covea paid the damages for the other Car involved in the accident (as we were fully insured and they didn’t have an valid excuse to give to the other insurance company), the damages in the other car was just the rear back door of an old car, my car is newer and have los of damages, the accident was caused by the other driver stoping in the middle of a 60mph road without warning and my partner hitting the other car to the its rear, getting damage the whole front end (hood, bumper, front grill, headlights, LH fender). Covea says that i did a misrepresentation when i took the policy and therefore they can cancel the policy and not repairing my vehicle.
After months dealing with then and having no good results i took the issue to the ombudsman, I’m in the process of that ombudsman litigation.
Covea failed to do their own due diligence by checking the records of the driver at the beginning, but they took the time to check (took them less than 2 minutes) when the claim was coming their way to find an excuse to denied it. They could have checked at the beginning and avoid this problem. We didn’t know my partner had points in her license and i gave the information to the best of my knowledge, I don’t think i did something wrong to have the claim denied for this technical issue, therefore I recommend you all to avoid use this company because they will find any excuses for them not to pay and to avoid their liabilities, Covea and City Insurance are in cahoots to cheat the public and consumers. They know better that customers don’t have up to-date the driving records, in my case I didn’t know at all. They didn’t tell
Me how to check and to check in case, but they just wrote no points in the records when i was adding my partner to the policy, every other insurance company and broker do their own check, but these two companies don’t it, to use it it against the consumer in case there is a claim. I feel very mistreated by Cove and this crappy broker City Insurance that i used to get the car insurance, DO NOT USE THEM PLEASE.”
“THIS COMPANY SHOULD NOT BE ALOUD TO TRADE ....NEARLY 2 YEARS OF PURE HELL THIS SO CALLED INSURANCE COMPANY HAS PUT MY FAMILY THROUGH STILL WITH NO END IN SIGHT . ombudsman now investigating . WE WERE TOLD TO MOVE OUT OF OUR PROPERTY AFTER A FLOOD FOR 2TO 3 MONTHS .....THAT WAS 2 YEARS AGO ....error after error ....constant mistakes and corner cutting ....4 loss adjusters later and despite admitting and accepting liability for the disastrous handeling of the claim still nothing ....HAD TO CONTACT LOCAL MP AND SOLICITOR .”
“Completely unfit for purpose & a waste of money. My mother (in her 70s) has spent over £400+ per year on these people who basically did nothing in the one claim she attempted to make with them. Offered absolutely no help whatsoever with guttering that fell across her front door because she had the "wrong type of rain" when the guttering fell, leaving her completely vulnerable. Complete waste of money and very unethical practices. Avoid.”
“Well well - after a few years of my review punters are still taking a punt on this company and reading only only a few reviews they are still upsetting people - GET REAL - DONT USE THEM, GO SOMEWHERE ELSE REPUTABLE.”
