Cox & Cox Reviews

"Do not trust - high priced items from overseas, the service has been really disappointing. Cox and cox are not living up to their own terms and conditions, or upholding consumer rights.\r\n\r\nIf you want the long version of events:\r\nI ordered a side table, coat rack, boot rack and the Lowell Drawer Unit (apothecary table) in September. The side table and drawer unit were both showing as in stock. The side table came with no issues, the 'leather' looks a lot cheaper in person but it is for my guest room so wasn't the end of the world. The drawer unit (\u00a31125 (less a 25% promo code) + \u00a360 '2 man' delivery) was advised to be shipped within 10 working days. After about 7 working days I had a call asking me to take delivery at the end of October for an additional \u00a315! In the end it delivered (by 1 man not 2) 13\/10 (about 15 working days excluding saturdays). Immediately on opening I noted 3 drawers were badly damaged I flagged this and was offered \u00a3200 gift voucher to keep it, or I could package it back up in the original packaging (allegedly for a full refund) Unfortunately a gift voucher does not fix furniture. After much more back and forth and promises that a manager would review it the best I was offered was \u00a385 cash refund or \u00a3300 gift card. I did some digging and this is not a resolution under consumer rights, I pointed this out and offered to keep it for a \u00a3320 refund (still paying \u00a3535 for a broken unit that I highly doubt anyone would pay more than \u00a3200 for) and have had nothing back and am now disputing with American Express. I\u2019ve never had to use merchant disputes to resolve issues in any of my time as a consumer I feel like I\u2019ve been reasonable throughout trying to move things along with them, but have just been given delay after delay, poor communication, and inconsistent information and resolutions which only serve to further Cox and Cox\u2019s business interests.\r\n\r\nI do read reviews and checked trust pilot beforehand, but had not realised until after purchase that the original brand was acquired by another company, either this is an unfortunate incident, or whoever is running it now is trading off the previous company's customer service and quality."

"Do not trust - high priced items from overseas, the service has been really disappointing. Cox and cox are not living up to their own terms and conditions, or upholding consumer rights.\r\n\r\nIf you want the long version of events:\r\nI ordered a side table, coat rack, boot rack and the Lowell Drawer Unit (apothecary table) in September. The side table and drawer unit were both showing as in stock. The side table came with no issues, the 'leather' looks a lot cheaper in person but it is for my guest room so wasn't the end of the world. The drawer unit (\u00a31125 (less a 25% promo code) + \u00a360 '2 man' delivery) was advised to be shipped within 10 working days. After about 7 working days I had a call asking me to take delivery at the end of October for an additional \u00a315! In the end it delivered (by 1 man not 2) 13\/10 (about 15 working days excluding saturdays). Immediately on opening I noted 3 drawers were badly damaged I flagged this and was offered \u00a3200 gift voucher to keep it, or I could package it back up in the original packaging (allegedly for a full refund) Unfortunately a gift voucher does not fix furniture. After much more back and forth and promises that a manager would review it the best I was offered was \u00a385 cash refund or \u00a3300 gift card. I did some digging and this is not a resolution under consumer rights, I pointed this out and offered to keep it for a \u00a3320 refund (still paying \u00a3535 for a broken unit that I highly doubt anyone would pay more than \u00a3200 for) and have had nothing back and am now disputing with American Express. I\u2019ve never had to use merchant disputes to resolve issues in any of my time as a consumer I feel like I\u2019ve been reasonable throughout trying to move things along with them, but have just been given delay after delay, poor communication, and inconsistent information and resolutions which only serve to further Cox and Cox\u2019s business interests.\r\n\r\nI do read reviews and checked trust pilot beforehand, but had not realised until after purchase that the original brand was acquired by another company, either this is an unfortunate incident, or whoever is running it now is trading off the previous company's customer service and quality."

"Do not trust - high priced items from overseas, the service has been really disappointing. Cox and cox are not living up to their own terms and conditions, or upholding consumer rights.\r\n\r\nIf you want the long version of events:\r\nI ordered a side table, coat rack, boot rack and the Lowell Drawer Unit (apothecary table) in September. The side table and drawer unit were both showing as in stock. The side table came with no issues, the 'leather' looks a lot cheaper in person but it is for my guest room so wasn't the end of the world. The drawer unit (\u00a31125 (less a 25% promo code) + \u00a360 '2 man' delivery) was advised to be shipped within 10 working days. After about 7 working days I had a call asking me to take delivery at the end of October for an additional \u00a315! In the end it delivered (by 1 man not 2) 13\/10 (about 15 working days excluding saturdays). Immediately on opening I noted 3 drawers were badly damaged I flagged this and was offered \u00a3200 gift voucher to keep it, or I could package it back up in the original packaging (allegedly for a full refund) Unfortunately a gift voucher does not fix furniture. After much more back and forth and promises that a manager would review it the best I was offered was \u00a385 cash refund or \u00a3300 gift card. I did some digging and this is not a resolution under consumer rights, I pointed this out and offered to keep it for a \u00a3320 refund (still paying \u00a3535 for a broken unit that I highly doubt anyone would pay more than \u00a3200 for) and have had nothing back and am now disputing with American Express. I\u2019ve never had to use merchant disputes to resolve issues in any of my time as a consumer I feel like I\u2019ve been reasonable throughout trying to move things along with them, but have just been given delay after delay, poor communication, and inconsistent information and resolutions which only serve to further Cox and Cox\u2019s business interests.\r\n\r\nI do read reviews and checked trust pilot beforehand, but had not realised until after purchase that the original brand was acquired by another company, either this is an unfortunate incident, or whoever is running it now is trading off the previous company's customer service and quality."

"Awful company, sent faulty item refused to replace - been going back and forth with their international customer service department which read from a script, will never ever buy from them again."

"Purchased Turin garden seating last year. Overwintered in the garage. Second summer has seen a large crack in the wood on one of the joints, numerous smaller splits and the varnish has peeled off the table and the chair frames.\r\nThis cost \u00a31500 so expect it to last more than one season.\r\nTried contacting the company but have only received details of the administration process ie no hope of a refund.\r\nBuyer beware as they are still selling the same seating on the website."

"Purchased Turin garden seating last year. Overwintered in the garage. Second summer has seen a large crack in the wood on one of the joints, numerous smaller splits and the varnish has peeled off the table and the chair frames.\r\nThis cost \u00a31500 so expect it to last more than one season.\r\nTried contacting the company but have only received details of the administration process ie no hope of a refund.\r\nBuyer beware as they are still selling the same seating on the website."

"Purchased Turin garden seating last year. Overwintered in the garage. Second summer has seen a large crack in the wood on one of the joints, numerous smaller splits and the varnish has peeled off the table and the chair frames.\r\nThis cost \u00a31500 so expect it to last more than one season.\r\nTried contacting the company but have only received details of the administration process ie no hope of a refund.\r\nBuyer beware as they are still selling the same seating on the website."