Cox & Cox Reviews

1.3 Rating 202 Reviews
6 %
of reviewers recommend Cox & Cox
1.3
Based on 202 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 7%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Cox & Cox 1 star review on 11th November 2023
Jane
Cox & Cox 1 star review on 11th November 2023
Jane
Cox & Cox 1 star review on 11th November 2023
Jane
Cox & Cox 1 star review on 20th October 2023
Ady Vazquez-Torossian
Cox & Cox 1 star review on 11th August 2023
Anonymous
Cox & Cox 1 star review on 11th August 2023
Anonymous
Cox & Cox 1 star review on 11th August 2023
Anonymous
7
Anonymous
Anonymous  // 01/01/2019
I ordered a Christmas Garland on 28th Nov. It wasn't really up to the standard I thought it would be for the price and more silver than I thought it would be so wanted to return it. The phone lines were down and after several attemps I finally got through after a week of calling. They had phone tech issues? I was offered a £50 gift voucher to keep the item or £12 to return. I decided to return the item even though it was expensive shipping, purely for convenience as I wouldn't use it. I stayed home all day for the collection and nobody turned up. I was set up a second delivery, again nobody turned up. It sounds like an issue with the courier. They kindly upgraded me to the more expensive delivery option and the item was collected as promised on the third attempt of staying home for the collection. It's now the 12th January and I have finally been refunded. This was quite an ordeal even though it was sorted eventually. As other reviews have said, the photos are lovely but the experience was not. I will unlikely buy anything from Cox & Cox again unless I see a major shift in the reviews. 2 stars as the refund was eventually processed. I was also offered a voucher for the inconvenience which hasn't happened. I hope you manage to figure it out for 2024...
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Posted 2 months ago
To begin for the service and cost Cox is a marginal performer. Daily I lose sound and picture. I know the EXCUSE, IT'S IS OUR FEED. IF THAT'S TRUE, ADJUST YOUR PRICING TO REFLECT YOU HAVE A POOR FEED. FINALLY YOUR PROGRAMMING IS SOMEWHERE IN THE 70S AND 80S AND YOUR CHARGES ARE RIDICULOUS.
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Posted 9 months ago
Since bills are so high include return envelopes in the bill
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Posted 1 year ago
No one will ever reply to an email, and I think there phone doesn’t take incoming calls.🤬
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Posted 2 years ago
Very slow delivery, cox and cox do not seem able to track and chase orders they have oustanding with their suppliers which leads to large delays where the customer is left out of the loop.
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Posted 2 years ago
Love their stuff but they don’t sell in 🇦🇺 😞
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Posted 4 years ago
Cox & Cox is rated 1.3 based on 202 reviews