CPC Reviews

Name: CPC
Address: Armley Road, Leeds
Rating: 3.78

3.8 Rating 36 Reviews

69 %

of reviewers recommend CPC

3.8

Based on 36 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About CPC:

For over 40 years, CPC has been widely recognised by the industry as one the UK’s leading single-source suppliers of electrical products, tools & accessories; servicing hundreds of thousands of customers. Boasting a range of over 100,000 lines, CPC gives instant access to a comprehensive range of products including; Mains Electrical Equipment, Cable, Power Solutions, Computer Products, Audio Visual Equipment, Computer Products, Audio Visual Installation and Test Equipment, Tools, Hardware & Storage and Site Maintenance.
The entire CPC range is stocked on-site in our massive 175,000 sq ft distribution facility with goods being despatched directly on the day of order.

Location:

Armley Road
Leeds
LS12 2QQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my items and within 22 hours i was taking them from the delivery driver. Great service and the items I ordered were less expensive than travelling on an extremely long river.😉”

Helpful Report

Posted 3 months ago

“Incorrect item sent and now having to spend time packing to send back. On top of that they won't send a replacment until they have done a 'stock check' which will be next day. The replacement item will only then be sent stadard delivery despite paying for a next day service on the original delivery.”

Helpful Report

Posted 7 months ago

“Used for the first time to get substantial lamp style Christmas Train Engine with Santa driving. Excellent quality, look enchanting. Children and adults will love them. Delivered free, within two days. Half the price of other places. Brilliant!”

Helpful Report

Posted 1 year ago

“Bought a DAC digital to analogue audio converter. Easy ordering, fast delivery, no carriage charge. Very competitive price compared with 2 leading national suppliers.”

Helpful Report

Posted 1 year ago

“The website is hard to use and just simply crashes quite often. Incorrect items are delivered far more frequently than with comparable companies. Very poor!”

Helpful Report

Posted 2 years ago

“I have shopped at CPC for many years, I used to live in walking distance from CPC in Fulwood Preston. I have had little problems with orders, nothing that has not been sorted out relatively easily. But now I live in Scotland and orders need posting it is a different experience. I ordered an exterior LED light and it arrived with chipped glass. So I contacted CPC to arrange for this to be collected and replaced. I waited in all day and the courier who was meant to collect did not show up. CPC customer services said they can't help with that. What they did suggest is to print a new label and take it to a drop off shop. Well, I wasn't going to wait in a second day and risk the courier not turning up again, so I took it to a drop off shop. A 12 mile round trip, so that costs me in very expensive fuel, when I have paid for free delivery and returns. I am not impressed with CPC saying they can't do anything about couriers not showing up, that is ludicrous. I will now have to avoid CPC if I can purchase what I need elsewhere, because so many items arrive broken or damaged in some way these days when shopping online. This is going to cost people a lot of money driving to shops to return items, I doubt people will want to do it too many times, I know I don't. It is a real shame, CPC was one of my favourite places to purchase from, but the unreliable courier element will make me think twice in case more items turn up defective. Perhaps CPC should take some responsibility for not only arranging collection and delivery, but sorting out problems with unreliable couriers.”

Helpful Report

Posted 2 years ago

“CPC really is a terrible company, navigating how to use their awful website, unreliable deliveries, randomly cancelling orders, incorrect information in emails is a total pain. Regularly, for no reason, they will cancel the order, requiring you to call their accounts, which aren’t available in the times they tell you. Every time I use them, I think ‘maybe this time will be better?’ My optimism is misplaced. They need to hire some proper UX designers, and actually plan a better user experience.”

Helpful Report

Posted 3 years ago

“Emailed my order on the 10th of June 2021 and when it arrived many of the parts were missing. Tried to get a replacement which was promised but instead without communication got a credit. Trying every day to get my replacement package but to no avail. Now i am loking for a refund but i am being ignored. Will have to apply to my credit card company for a credit reversal. Worst service i have ever had. Tony.”

Helpful Report

Posted 3 years ago

“Never buy again from them. I spend over £350, and 2 months later still have not received the goods. I have sent them a number of emails for a full refund and there is an automatic email states that we are currently busy. SCAM!!!!!!! It is over 2 weeks now that I have requested a full refund and they just send me another email stating that my delivery has been rescheduled. WTF I hope nobody else will have my experience.”

Helpful Report

Posted 3 years ago

“C.p.c are a bunch of total Charleston. C.p.c are a bunch of total Charleston. They sold me a 2 tb hard drive that was clearly faulty when I purchased it. They agreed to replace it but when I returned it they refused to replace it saying that I didn't buy it from them. Despite me having the sales invoice. I was surprised to find when I opened the package that it was a Dell and not the Hitachi as advertise. I though great, free upgrade. As it turns out it was a faulty drive. Previous to this incident I have never, ever, ever, bought anything other than Seagate. So there is no way I could accidentally return a Dell item by mistake. For over a week now they have been dodging me and hanging up on me. Don't buy from these people unless you want to lose your money.”

Helpful Report

Posted 3 years ago

“I thought all was good up until a faulty item needed returning: At my costs even though it was faulty, I advised them in literally loads of notice and repeatedly tried to get SOME sort of response: Hell no chance. in fact although I’d got a cursory reply asking if i was trying to get an RMA number for a Refund: Hi Are you chasing a return? As I can see you have put a previous RMA in the details? Regards D I am still chasing a refund (items bought in, are you ready for this MARCH 2020) that is up until the other day I received a piece of paper in the post from CPC Farnell advising of a processed refund via PayPal: hooray I thought so i checked to find.. Guess what....? Nothing (“Sweet F.A) A vacuous pointless attempt to put me off chasing money they had not actually refunded...and on and on it goes. Companies who deal with there customers like this quite honestly do not give a damn and most times people just give up or cannot be bothered THIS IS EXACTLY WHAT THEY WANT AND THIS IS EXACTLY WHAT THEY HOPE YOU WILL DO!! Furthermore: THE 1 Star REVIEWS ON THIS SITE ARE THE REAL CUSTOMERS THE OTHERS ARE SO OBVIOUSLY FAKE THE Associated NAMES SHOULD SAY THIS: MR FALSE FROM FAKENHAM HAD A TRULY FANTASTIC EXPERIENCE GREAT PRODUCT, GREAT DELIVERY REALLY SUPER BLAH BLAH AND SO ON YOU GET THE GIST!”

Helpful Report

Posted 3 years ago

“Ordered a satellite dish and LNB after 5pm on Tuesday, the items arrived midday Wednesday! I live down at the bottom of Cornwall and it is rare to get deliveries that quick. Price was good, free delivery, great items and a working TV, happy days.”

Helpful Report

Posted 4 years ago

“Worst company i have ever dealt with. Thick as pig skin the lot of them and they have conned me out of £200. If i could strangle your director for a few minutes i may put it up to 2 stars. DO NOT BUY FROM THESE PEOPLE, YOU HAVE BEEN WARNED!!!!!!!”

Helpful Report

Posted 5 years ago

“Could not believe it when I received a message about my product being ready to be delivered the very next day; and with free delivery! Haven't assembled the item as of yet, but the service blew me over the moon. Definitely buying again and recommending to everyone!”

Helpful Report

Posted 5 years ago

“My first time to buy from CPC, I bought an electric fan. I am so impressed with their fast delivery, it was delivered the next day and it was free delivery too. The price was very good value for money and the fan is of very good quality. Will definitely buy from them again and will highly recommend to friends and family.”

Helpful Report

Posted 5 years ago

“Good products, excellent prices free delivery. Notification of delivery timing could be improved but overall a good service provider.”

Helpful Report

Posted 6 years ago

“We purchased an 18" fan from cpc on Sunday it stated there were 10 fans in stock. I ordered it as next day delivery. We appreciated it woukd be delivered on Tuesday. We received an email thanking us for our order. 515pm came on Tuesday still no fan so we rang cpc who stated the fan wouldn't be coming due to it bein discontinued. I'm so annoyed as an email Monday would have taken 2 minutes explaining instead another wasted day. It was for my son who has had heat stroke from the heat in his room along witb other disabilities and epilepsy. We could have placed an order somewhere else if cpc had been totally honest. I'm still nit sure why they were advertising 10 were left when it's clear there were non and discontinued. It's the 1st and last time of ordering from cpc. Be careful and ring to ensure they really have them in stock before ordering anything from cpc”

Helpful Report

Posted 6 years ago

“Great prices really fast delivery”

Helpful Report

Posted 6 years ago

“Great range and best price for Dewalt tool i was looking for. Very quick delivery.”

Helpful Report

Posted 6 years ago

“good price and quality of things”

Helpful Report

Posted 6 years ago

CPC is rated 3.8 based on 36 reviews