Craghoppers Reviews

Name: Craghoppers
Rating: 1.96

2.0 Rating 28 Reviews

21 %

of reviewers recommend Craghoppers

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2.0

Based on 28 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat

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Craghoppers 1 star review on 6th February 2022

J.A.

Anonymous

Anonymous // 01/01/2019

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“If something is wrong with your order you are left without possibility to contact them. Any form of communication on their website doesn't work”

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Posted 1 year ago

“Have not received order or any updated email etc, phone no on site is invalid”

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Posted 1 year ago

“If I could review the company with zero stars I would. Worst Customer Service in my 62 years on the planet. NO Communication. None. I saw the jacket while traveling at an REI and it looked OK. When I returned home I ordered one online from Craghoppers. Still no jacket. Still, no tracking as promised in the order receipt. No phone contact is listed anywhere. You must email or snail mail. No emails have been returned. None.”

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Posted 1 year ago

“I ordered a size 10 in all items and the site converted to a size 14. I contacted customer service immediately, way before shipping, and was told I would need to wait and return the items. Very frustrating and inconvenient.”

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Posted 1 year ago

“Absolutely shocking customer service. Don't expect emails back from any support messages you send them and also you can't even phone them. Money wasted!!”

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Posted 2 years ago

“Recieved a secondhand pair of trousers that looked used, had a smell of deoderant and contained a used handerchief in the left side pocket. Returned, refunded and apology recieve. No doubt someone else will get them. You'll never know whether someone else's legs have ben in your (new?) Craghoppers trousers. .”

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Posted 2 years ago

“This company may make good clothing but the mail order service is shocking they don’t always have the product they take the money for then send the wrong stuff having put the wrong labels on the clothes then take so long to process order and refunds everything takes seven days to do anything better to buy anything from Amazon At least they can deliver the next day not over a week from you ordering with them and you can’t have a phone conversation with anyone clearly they don’t care about there customers if you like there clothes then do your self a favor buy in store as online shopping is to stressful or buy a month before you need it”

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Posted 2 years ago

“Great products, absolutely terrible customer service, awful IT behind their online shop. Customer fulfillment and service one of the worst examples in the market. Always fob you off with "phone us" so there's nothing in writing. A lousy way to work with customers. I try to buy via other retailers so there is some protection when things go wrong, never buy direct from them.”

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Posted 4 years ago

Craghoppers is rated 2.0 based on 28 reviews