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Crossnet Reviews

3.2 Rating 142 Reviews
46 %
of reviewers recommend Crossnet
3.2
Based on 142 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email
Queries Resolved In
6 - 12 Hours
Read Crossnet Reviews
Crossnet 5 star review on 17th June 2024
Jennifer Fischer
Crossnet 5 star review on 17th June 2024
Jennifer Fischer
Crossnet 5 star review on 5th June 2024
Lupe Weiser
Crossnet 5 star review on 4th June 2024
Anonymous
Crossnet 5 star review on 4th June 2024
Carson And Teal Anderson
Crossnet 5 star review on 4th June 2024
Jake Edwards
Crossnet 5 star review on 4th June 2024
Natalie Campagne
116
Anonymous
Anonymous  // 01/01/2019
The Crossnet H2O is good in theory but it doesn’t work very well in a pool. The weights provided are. It enough to keep it from shifting so we found that we were chasing it around the pool area. Not sure what the solution is but we spent more time adjusting the net then we did playing the game.
Helpful Report
Posted 8 months ago
This review is long overdue. I ordered Crossnet H2O as a family Christmas gift in 2022. Our family and friends loved this game playing it for hours on end during the 2023 pool season. Easy to set-up and store after the season. Had an issue when it first arrived with one of the weights being busted open during transit and needing replacing. Had difficulty getting a prompt and thorough response from customer service as they were so busy at the time. The owner himself stepped in and shipped the weight directly to me!!
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Posted 11 months ago
We have tried since August to get our crossnet. The set we received is missing parts. We still do not have what we bought. DON'T BUY from cross net direct. Customer service is slow. They have no phone numbers and still no resolution. TOTAL WASTE OF TIME. And sad thing is the product is amazing if they would only deliver. Buy local.
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Posted 1 year ago
Shocking service from this business. Missing parts arrived late & missed events. After sending missing parts the business only offered a $50.00 voucher which is not redeemable on Items such as Balls. This Business has fun idea's, but lacks the aftersales service clients deserve. No wonder they are CROSS net.!!
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Posted 1 year ago
Product was nice except for the frayed netting and fraying at each of the openings. Great concept. I emailed customer service & I have yet to receive my replacement net 1+ month later
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Posted 1 year ago
i order my cross crossnet in june we are now in mid september and after multiple email to crossnet i finally receive in mid august beach version so i start back writing email to them but i still wait for my h2o ... when i order web was telling that ist on stock and still say its stock but still no tracking.. two week ago email they say to me that they way for stock even if web say its in stock. worst customer service ever... i like crossnet volley ball but crossnet compagny is really make me hate it!!! I should probably buy aliexpress copy at less they refound you when its take that amount of time to receive your order!!
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Posted 1 year ago
Did not purchase this product.
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Posted 1 year ago
Granddaughter loved it. As do her friends. 🎉🎉🎉🎉
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Posted 1 year ago
Our Crossnet set came with a ball that would not stay inflated. I contacted crossnet through email about the problem. They were quick to respond and after the proper documentation was provided they replaced the ball which arrived after a few days.
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Posted 1 year ago
It was a bit of a pain to put together. Once we got it together - it literally kept falling apart. The weights are also clunky. I am trying to figure out how to return it. This is for the cross net h2o
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Posted 1 year ago
I order thousands of dollars of merch online every year. The Crossnet website and customer service claimed I only order shipping protection the first time. My card was only charged for that so that is okay. However, they sent me a link that was supposed to be for the Crossnet Bases full set (bases, net, everything...) I paid for it. Then they shipped me only the base conversion kit. I contacted them again. They said that is what I paid for. I do not trust ordering anything else from them. So now I'm stuck with a bases set and a waste of my non-profit's budget money. Maybe I'll win the $200 for doing a review so they can just send me the Crossnet set to go with my currently useless set of bases. Very disappointing!
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Posted 1 year ago
It was missing parts.
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Posted 1 year ago
5 minutes to assemble is just a lie Took 1 hour and I'm a pipe fitter by trade Any sort of breeze moves the thing so we bungee corded to sides of pool. Playing the game itself is fun. But what to do with it when we are not playing is another issue Three stars is all it deserves
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Posted 1 year ago
The crossnet is awesome. We loved playing. Unfortunately the package has been delivered with a missing part. I can use it, but it makes it unstable. I complained about it and despite a polity replay back, I did not receive the part yet. I would change my review to 5 stars if not for that.
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Posted 1 year ago
First of all the delivery took over 8 weeks to get to me. Secondly, the kids that played with the cross net really enjoyed playing. One disappointing thing was that the legs kept coming off in the pool. The weights used to keep the net in place was not very effective. Overall somewhat satisfied, I don’t like that the legs keep falling off. I will be returning the set.
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Posted 1 year ago
Easy to put by together. Fun for entire family. Adults and kids. Sturdy construction.
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Posted 1 year ago
Great fun in the pool for all skill levels- easy to rotate players when playing with more than 4
Crossnet 5 star review on 18th August 2023
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Posted 1 year ago
Ordered in June prior to my granddaughters coming for a visit. It didn’t arrive. They traveled back to see me twice in July and again for my birthday on 8/5. It was supposed to be delivered on 8/6, but was again delayed and delivered 8/9 after they left. It still sits in the box unopened as they will not be back until next summer. I will never order from your company again.
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Posted 1 year ago
This review unfortunately is not about the game itself, it is about the customer service or lack there of. I placed an order at the end of June for my daughters birthday which is in mid July. I did not receive my order for her birthday party or even the rest of the summer. I received it when all my kids went back to school. I requested a refund or even a discount since they had a shipping problem on their end which is why I didn’t receive my order, only to be told “it actually just shipped, (first week of august by the way) but hope you enjoy your Crossnet purchase. Ya I didn’t enjoy it bc we haven’t even got to play it. Summer is over.
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Posted 1 year ago
HORRIBLE! Took months to get product. Kept blaming it on delays at the port. Then when I demanded a refund it miraculously had already been shipped. Wtf.
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Posted 1 year ago
Crossnet is rated 3.2 based on 142 reviews