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Crossnet Reviews

3.2 Rating 142 Reviews
46 %
of reviewers recommend Crossnet
3.2
Based on 142 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email
Queries Resolved In
6 - 12 Hours
Read Crossnet Reviews
Crossnet 5 star review on 17th June 2024
Jennifer Fischer
Crossnet 5 star review on 17th June 2024
Jennifer Fischer
Crossnet 5 star review on 5th June 2024
Lupe Weiser
Crossnet 5 star review on 4th June 2024
Anonymous
Crossnet 5 star review on 4th June 2024
Carson And Teal Anderson
Crossnet 5 star review on 4th June 2024
Jake Edwards
Crossnet 5 star review on 4th June 2024
Natalie Campagne
116
Anonymous
Anonymous  // 01/01/2019
The Crossnet H2O is good in theory but it doesn’t work very well in a pool. The weights provided are. It enough to keep it from shifting so we found that we were chasing it around the pool area. Not sure what the solution is but we spent more time adjusting the net then we did playing the game.
Helpful Report
Posted 1 year ago
First of all the delivery took over 8 weeks to get to me. Secondly, the kids that played with the cross net really enjoyed playing. One disappointing thing was that the legs kept coming off in the pool. The weights used to keep the net in place was not very effective. Overall somewhat satisfied, I don’t like that the legs keep falling off. I will be returning the set.
Helpful Report
Posted 1 year ago
Took 2 months to arrive. This company does not value its customers.
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Posted 1 year ago
Item arrived in perfect condition, as advertised. Unfortunately, it took a month to receive; contrary to the expectation of under 7 days at the time of the order. This is why I will not be purchasing again.
Helpful Report
Posted 1 year ago
I am leaving a review about Crossnet customer service. I cannot review the product as it remains unopened in the box in our garage. Upon ordering, there was no communication that the product was out of stock or would take several weeks to deliver. After multiple tries to get ahold of someone, we finally got an email back that the shipping containers were stuck at the dock. There was no ETA given, nor any offer to get a discount or remove the shipping costs. Instead the product just shipped over a month after it was ordered and after all our summer parties had already passed.
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Posted 1 year ago
The net is great but the ball covering began tearing immediately.
Helpful Report
Posted 1 year ago
Very flimsy, was not impressed for the cost of it, definitely expected better quality
Helpful Report
Posted 1 year ago
The fact that you have a 0 return policy after product is open will keep me from ever buying from you or recommending you. We put ours together and it was a total flop. Poles didn’t stay put together, it floated all over the pool keeping it impossible to play.
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Posted 1 year ago
Unfortunately, the item is not sturdy. The pieces don’t stay in secure and the weights don’t work in keeping the net in place. It’s very disappointing bc it’s a great concept. I feel like I just threw my money away as the kids don’t even want to use it.
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Posted 1 year ago
The first time we had our guest play this was on Saturday after receiving it. The poles came apart frequently and those playing had to constantly stop and put them back together.
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Posted 1 year ago
Took almost 3 weeks to arrive, honestly haven’t opened. Wanted to just return unopened item and would have to pay shipping. So. Dry slow and bad return policy!!
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Posted 1 year ago
Ordered May 25th and received Jun 19th. I was intially told I would receive the product within a week. After several emails and numerous apologies from customer service, I finally received my product. Havent used it yet since I planned to use it for my sons party on the 11th. Tried to get a refund after the second week and kept getting apologies and promises on shipment but no tracking provided. There is no number you can call so not easy to communicate through emails. I went directly to the site in hopes of getting my product quickly as opposed to Amazon but that was a huge mistake. Not happy with how long it took my order and the responses to my emails. False promises and apologies didn't get the product to me any faster.
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Posted 1 year ago
The quality of the Crossnet H20 is not worth th money.
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Posted 1 year ago
Waited two month got it to be delivered, no email letting me know to expect any delay. Clips break very easily, suggest you provide spares.
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Posted 2 years ago
We were disappointed at the quality of the Crossnet. It continually comes apart while I’m use and is too wide to fit fully across our pool (which is a very large pool).
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Posted 2 years ago
Some of the pictures led me to believe that it could be used indoor. It cannot. I then spent several weeks trying to order the bases for the indoor only to get responses to my emails sometimes once a week. And after several weeks was just told the are sold out.
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Posted 2 years ago
Crossnet is rated 3.2 based on 142 reviews