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Crossnet Reviews

3.2 Rating 142 Reviews
46 %
of reviewers recommend Crossnet
3.2
Based on 142 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email
Queries Resolved In
6 - 12 Hours
Read Crossnet Reviews
Crossnet 5 star review on 17th June 2024
Jennifer Fischer
Crossnet 5 star review on 17th June 2024
Jennifer Fischer
Crossnet 5 star review on 5th June 2024
Lupe Weiser
Crossnet 5 star review on 4th June 2024
Anonymous
Crossnet 5 star review on 4th June 2024
Carson And Teal Anderson
Crossnet 5 star review on 4th June 2024
Jake Edwards
Crossnet 5 star review on 4th June 2024
Natalie Campagne
116
Anonymous
Anonymous  // 01/01/2019
We have tried since August to get our crossnet. The set we received is missing parts. We still do not have what we bought. DON'T BUY from cross net direct. Customer service is slow. They have no phone numbers and still no resolution. TOTAL WASTE OF TIME. And sad thing is the product is amazing if they would only deliver. Buy local.
Helpful Report
Posted 1 year ago
Shocking service from this business. Missing parts arrived late & missed events. After sending missing parts the business only offered a $50.00 voucher which is not redeemable on Items such as Balls. This Business has fun idea's, but lacks the aftersales service clients deserve. No wonder they are CROSS net.!!
Helpful Report
Posted 1 year ago
i order my cross crossnet in june we are now in mid september and after multiple email to crossnet i finally receive in mid august beach version so i start back writing email to them but i still wait for my h2o ... when i order web was telling that ist on stock and still say its stock but still no tracking.. two week ago email they say to me that they way for stock even if web say its in stock. worst customer service ever... i like crossnet volley ball but crossnet compagny is really make me hate it!!! I should probably buy aliexpress copy at less they refound you when its take that amount of time to receive your order!!
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Posted 1 year ago
Did not purchase this product.
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Posted 1 year ago
It was a bit of a pain to put together. Once we got it together - it literally kept falling apart. The weights are also clunky. I am trying to figure out how to return it. This is for the cross net h2o
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Posted 1 year ago
I order thousands of dollars of merch online every year. The Crossnet website and customer service claimed I only order shipping protection the first time. My card was only charged for that so that is okay. However, they sent me a link that was supposed to be for the Crossnet Bases full set (bases, net, everything...) I paid for it. Then they shipped me only the base conversion kit. I contacted them again. They said that is what I paid for. I do not trust ordering anything else from them. So now I'm stuck with a bases set and a waste of my non-profit's budget money. Maybe I'll win the $200 for doing a review so they can just send me the Crossnet set to go with my currently useless set of bases. Very disappointing!
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Posted 1 year ago
It was missing parts.
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Posted 1 year ago
Ordered in June prior to my granddaughters coming for a visit. It didn’t arrive. They traveled back to see me twice in July and again for my birthday on 8/5. It was supposed to be delivered on 8/6, but was again delayed and delivered 8/9 after they left. It still sits in the box unopened as they will not be back until next summer. I will never order from your company again.
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Posted 1 year ago
This review unfortunately is not about the game itself, it is about the customer service or lack there of. I placed an order at the end of June for my daughters birthday which is in mid July. I did not receive my order for her birthday party or even the rest of the summer. I received it when all my kids went back to school. I requested a refund or even a discount since they had a shipping problem on their end which is why I didn’t receive my order, only to be told “it actually just shipped, (first week of august by the way) but hope you enjoy your Crossnet purchase. Ya I didn’t enjoy it bc we haven’t even got to play it. Summer is over.
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Posted 1 year ago
HORRIBLE! Took months to get product. Kept blaming it on delays at the port. Then when I demanded a refund it miraculously had already been shipped. Wtf.
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Posted 1 year ago
It took months to get with no replies from the company 😒. Horrible customer service I fuqure I wouldn't get it but finally did . Product is fine.
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Posted 1 year ago
We ordered crossnet H2O for my son’s b-day party and never received it. After I cancelled the order we got it moth later. There is no phone number to call customer service just an email and then you can just hope for them to respond. I would not recommend buying it from this company. I only put a one star because of customer service. We never tried the game
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Posted 1 year ago
The delivery and lack of communication was horrible. The item came way after my sons birthday party
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Posted 1 year ago
Bought it for the beach. Horrible stability. Complete waste of money
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Posted 1 year ago
Seriously, I can NOT remember when I have had a worst experience assembling an item. Even with 5 people we were unable to get the correct tension on the four poles. I need to send back this item before some one goes crazy with frustration. Also, when playing volleyball, I assume that a ball or person will occasionally hit the net AND the whole thing will come tumbling down. Construction is not made for phyical play. How can I return this item ??
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Posted 1 year ago
Great concept but the design still needs work. The pvc pipes come apart often and that makes it not so much fun to play. A locking mechanism would take this to the next level. We have had to adhere each connection in order to play. Also - the water ball does not stay inflated. Disappointing for the price!
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Posted 1 year ago
Here is my review: I ordered a the CROSSNET H2O (ORDER # 79512) on on July 1, 2023 It is now July 25, 2023 and I have not received the product. There has been no call or email to explain any issue. None However, your company was able to immediately process the payment of the item! Amazing! Is this the company you want to run? Is there any customer service? Would you be satisfied if you had ordered (and paid for) an item and waited for 4 weeks while nothing happened?
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Posted 1 year ago
Received crossnet and the ball was defective. I sent in a video and was told a new ball would be shipped, then sent an email a few days later to say the ball is out of stock. It is difficult to play with a net and no ball. Furthermore, the net itself continues to float and even with the weights doesn’t stay still. Once again was told I would be shipped additional weight. For the money I spent on this item, I am beyond disappointed and would never recommend this to anyone.
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Posted 1 year ago
It is very cumbersome to store unless it is left in the pool. I am thinking of returning because we just aren’t getting the use we expected. Also, one of the clips for the weights did not work and never heard back from customer service. Also when asked pointed questions in an email from customer service they are avoided by answering on something completely unrelated. It is like speaking to a politician. The delivery was very slow as well. And the charge was $32 Canadian. I was refunded $10 after the customer service agent said they’d refund me the whole amount. I would not recommend this game unless you have a really big property to find storage for it or you own a hotel resort. But for the dollar amount it’s not worth it.
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Posted 1 year ago
ordered a month ago and have still not received my product
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Posted 1 year ago
Crossnet is rated 3.2 based on 142 reviews