Cruise Direct Reviews

Name: Cruise Direct
Rating: 4.19

4.2 Rating 26 Reviews

81 %

of reviewers recommend Cruise Direct

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4.2

Based on 26 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked with Cruise Direct/Barrhead. Was promised that other person’s payment would be taken by phone call in Dubai but would not/could not phone back at the time which meant I had to phone.One would think with all the Company makes they could afford a call. Sent an email in December 22 to ask info about port we would be leaving from. March 23 still no reply. Very quick to take everyone’s (6 persons )money but not quick to reply when a simple question asked. The agent was Laura Straker who was very friendly and helpful initially up until we paid. I also asked someone to pls send me link to pay for beverage package and was told they couldn’t. Would never deal with them again. So people out there DONT use them!!! Their after sales is non-existent!”

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Posted 1 year ago

“We had a 2 night stay in Venice, then a 7 night cruise around the Mediterranean booked through cruise direct. The trip should have started in the 7th May 20 but was cancelled due to COVID. It is now 4 months later and we have not received any kind of refund. The company have sent me 2 emails to ask me to be Patient but I think 4 months is a wait too long.”

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Posted 3 years ago

“No information given about our cruise in October. Balance is now due and want to speak to someone about options but phone lines closed and no one has replied to my messenger message or email as yet. Awful customer services in a very unsettling time for customers!”

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Posted 3 years ago

“Still waiting 3 months later for promised refund for cancelled Cunard cruise. Not a damn word from them. Am issuing writ.”

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Posted 3 years ago

“We had a cruise booked for 2nd June. I understand the difficult circumstances we are in but we have had no contact what so ever from this firm. No email/text/phone call. Don't use this company their customer service is shocking!!!!”

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Posted 3 years ago

Cruise Direct is rated 4.2 based on 26 reviews