“I was put forward by my Doctors, completed the link/questionnaire, I was told 3 month waiting list, 4 months later had a call to advise my session would start 6th October at 17.30 - I never received the call, I emailed Cruse as I couldn't get thru by phone - the reply I received - sorry to hear your call didn't go ahead Take Care. Absolutely distrusting.”
“My mum lost her partner in July and her doctor recommended Cruse Bereavement. She had to wait three months as they believe that's the correct time to then start speaking to someone. A call was set up however the person never called her, se waited a few days to see if they would reach out and apologies - never did. She sent them an email complaining, you would think given the circumstances and their role you'd be compassionate. Instead they responded saying sorry take care - If you are going through a tough time and you are wanting to speak to someone please avoid this company at all costs.”
“I tried for weeks to get in touch with Cruse for advice on now to support my partner who had recently suffered a loss. All I got every time was a recorded message that you were too busy and then the call was ended. The lack of care and empathy was disgusting and thanks to you, she is now under counselling for an eating disorder and severe depression. Thanks For Nothing!!”
“I was promised a slot at Early Bereavement Counselling, with a 4 or 5 week waiting list. 10 weeks on and no-one has contacted me, despite having my 'phone number and email address. They seem to care more about having a name as a Charity than fulfilling their stated purpose.”
“Cruse want so much information. Why do they need your phone number, your full postal address and your date of birth? They don't need all of that information. Stopped applying.”
“My experience with Cruse Bereavement Support has been nothing short of distressing. Seeking support after the loss of my grandmother, I was met with shocking insensitivity from a volunteer who used distressing language and actively discouraged me from seeking help from Cruse, instead suggesting another organisation. This was completely inappropriate and made an already difficult time even harder.
I lodged a formal complaint and was assured an investigation would take place within 14 working days. Ten months later, I had heard nothing. When I followed up, I discovered the person handling my complaint had left, and my concerns had seemingly been ignored. The complete lack of communication and accountability is appalling.
Cruse claims to support the bereaved, yet my experience has been the opposite. I strongly urge anyone seeking compassionate care to look elsewhere, as this organisation has demonstrated nothing but indifference and incompetence.”
“I got referred by my GP after my mother died in March. Had an assessment & was told I will be on a waiting llist. Rang them a month later as their website said " open for referrals ". I gave them my details & they said they were still working on January
referrals & confirmed that I would not been seen for at least 5 months. Might aswell go through this alone. Grief councelling that only sees you 9 months later. POINTLESS!”
