“I have waiting over two months for $ 80 worth of goods. I have contacted the email, Facebook and instagram. No one has replied and I have no collars or my money. It's and absolute scam”
“I believe that this company had either folded or is fraudulent. I placed an order 3 weeks ago and have not received the item. I have sent emails and reached out via social media with no response. I see their social media has been used by others to try and make contact. I will be contacting my bank re: requiring a refund.”
“Awful experience still have not received my dog collars keep emailing, they don’t answer my calls or emails , they star uk but found out they are in Hong Kong please do not use this company if you want your orders”
“The collars are lovely, actually getting them is the difficult part. 2/3 weeks is a lie, more like 4/5. Then receive an incomplete order. Nobody answers the phone and aren’t quick to answer emails. I feel that it’s a very small business because it is so slow. If you want it quick go elsewhere .”
“I’ve received a phone call and two emails stating that my items would take up to a month to send and asking if I wanted to proceed with order. This was probably a tactic to lend legitimacy to the seller. When I tried to call, the phone number didn’t exist, and when I responded to the emails they were returned as “undeliverable”. This seller advertises as an Australian company seems to be located in Hong Kong. Since purchasing I have seen that other buyers have reported on line that this seller (Mint & Temple based in Hong Kong) has somehow stolen the identity of an authentic Australian company. Ordered items do not arrive.”
“Save your money, this company is a scam from another country, most likely China.
They promise delivery within 2 weeks but it never eventuates.
Fortunately I paid with PayPal so my refund is easy to process and guaranteed.
Don't fall for the pretty website and ads, it's a scam company.”
“Had to remind them to send order. Got two collars. Meant to be same size. Completely different sizes. When told them they said to send photo. Heard nothing since. They aren’t cheap so really angry.”
“The Phone number to contact Pet Collars was unavailable and not listed. Pet Collars told me I put the incorrect mobile number on my order which was totally untrue. Because, I was sent an email message from them with their logo on the top left hand corner of the email confirming that my details were correct.
They then posted me the wrong size collar with the incorrect mobile phone number and told me that I had made the mistake.
Pet Collars are:-
Very unprofessional
Most unhelpful
All they want is my money
I am a pensioner and cannot afford to order anything else from them, so I hope they are very happy with themselves because they are akin to Scammers and that's all I have to say about them.
They collar was very expensive
They get to keep the 💰 🤑 money and my dog and I get nothing.”
“The worst, I followed the instructions to order my dog the collar. When the collar was delivered the name and phone number was covered by the plastic adjustment panel, so you could not see my dog's name and part of the phone. I asked for a refund or exchange but was offered only 20% off and I would still have to pay for postage. Waste of money, don't order here, find another company. The company also took forever to post the collar and didn't even let me know when it had been posted and also I had to write over 4 emails to get answers and use Facebook messenger.”
“Have been waiting over 5 weeks. I’ve had one reply saying I’ll get a shipping number at the beginning of the week, well that was over a week ago. Starting to think I’ve been had. Definitely don’t recommend.”
“Still waiting for my collar. It has been over 3 weeks. Tried ringing - no answer,tried emailing,tried messaging and finally got an email with a tracking number. The item still hasn’t moved with Australia post saying it is waiting to be picked up or waiting for processing - 5 days ago. Not Happy”
