“What went wrong? What went right - NOTHING... I used this company 3 years ago and was extremely pleased with the service and product. This time I ordered some more dog collars 2 months ago received and email to say thank you for your order and it's on it's was on it's way - WRONG! Multiple times tried contacting them via email (no contact phone number) and have heard absolutely NOTHING from them. I've obviously been SCAMMED - DO NOT USE THIS COMPANY.”
“Ordered and paid, they delivered nothing, don't answer emails and don't even have a phone number. I have bought from them in the past, but the business is just a scam now.”
“Ordered on Sept 18 ($39) and 3 emails, 3 facebook messages later and no reponse. Have lodged claim with credit card (stupidly didn't use Paypal as have used them previously), and reported to ACCC. DO NOT USE THIS COMPANY.”
“Ordered in October. No notifications and nothing delivered. Messaged twice to find out how long delivery takes and no responses.
Just got a refund from PayPal.”
“I was previously a happy customer, it was time to order new collars for my dogs so I ordered on 12 October. I contacted them on 11 and 14 Nov when I had not received my order or any tracking details. I have not had any response from them. After reading others having similar complaints on FB and review sites I sought a refund via Paypal. Pity, as I was happy with the collars and other items purchased in the past.”
“My first collars - ordered over 3 years ago were perfect - at least they arrived. Recently, in October 20254, I ordered a collar - not only did it NOT arrive - my emails were ignored and I had to go through paypal to get my money back. Be aware!”
“I haven't received the products at all and when I send a query to their email to ask about my order the email is ignored.
I tried the phone number but that doesn't answer.
Does anyone have any ideas on how to get in touch with them?”
“I have bought from this company before and had good quality service but this time the order has not been fulfilled and when I email them on the help desk email it bounces back. Do not buy from them.”
“I have waited seven weeks and still have no collars. They say Delivery: most orders arrive within 10–14 days of purchase (often sooner).
Do not support this company - they steal from innocent people.
Nobody responds either”
“Custom Pet Collars was a real company that I had purchased from in the past. The site was set up exactly as before and I had no reason to be suspicious. However, it seems that someone is now operating this as a scam. After waiting 3 weeks, then emailing twice, no reply was received, and there was no contact phone number on the site.I will be reporting them to Scam Watch. Don't order from them.”
“I have ordered previously without an issue, however with my latest order I have had no response from my 3 emails to help desk asking where my 2 cat collars are that I ordered on 20th September. 😓 very disappointing”
“Like other reviews I had ordered in past but this time no communication or delivery despite taking my money!
Unable to find a way to contact them.
Anonymous”
“I’d used this company a few years ago, multiple times, so didn’t think to check the recent reviews. Wish I did. No product delivered, no reply to emails. Payment accepted though! Do not use this company!”
