“Custom Pet Collars was a real company that I had purchased from in the past. The site was set up exactly as before and I had no reason to be suspicious. However, it seems that someone is now operating this as a scam. After waiting 3 weeks, then emailing twice, no reply was received, and there was no contact phone number on the site.I will be reporting them to Scam Watch. Don't order from them.”
“I have ordered previously without an issue, however with my latest order I have had no response from my 3 emails to help desk asking where my 2 cat collars are that I ordered on 20th September. 😓 very disappointing”
“Like other reviews I had ordered in past but this time no communication or delivery despite taking my money!
Unable to find a way to contact them.
Anonymous”
“I’d used this company a few years ago, multiple times, so didn’t think to check the recent reviews. Wish I did. No product delivered, no reply to emails. Payment accepted though! Do not use this company!”
“I order from them in 2022 with no issues. In 2025, order doesnt arrive within expected timeframes, only email address listed on website. Attempted to contact via email, web chat, FB chat and using a phone number from a 2022 email. No response to any contact and no collars delivered. They have happily processed my payment though. Oct 2025”
“Have ordered a collar 5 weeks ago and haven't received my order. No reply to my emails.
Please report this website to scamwatch.gov.au so hopefully this scamer website can get shut down”
“ordered my dogs collar on the 26 th August 25 (5 weeks ago), I have not received it, I have emailed several times and no one is responding.
Can someone pls respond and tell me where my order is or give me a refund :(”
“I'm having exactly the same experience. Recently ordered and nothing has arrived, the Helpdesk email address bounces and FB msg's don't get responded to. I've previously bought from them twice without any issues, guess they have gone bust? But still sending marketing emails and took our money!”
“They never sent me the collars (ordered x2) and they won’t reply to any emails or FB messenger messages. Scammers. (I have actually tried for a few weeks to make contact before submitting a reviewðŸ˜)”
“I have waiting over two months for $ 80 worth of goods. I have contacted the email, Facebook and instagram. No one has replied and I have no collars or my money. It's and absolute scam”
“I believe that this company had either folded or is fraudulent. I placed an order 3 weeks ago and have not received the item. I have sent emails and reached out via social media with no response. I see their social media has been used by others to try and make contact. I will be contacting my bank re: requiring a refund.”
“Awful experience still have not received my dog collars keep emailing, they don’t answer my calls or emails , they star uk but found out they are in Hong Kong please do not use this company if you want your orders”
