“I placed an order for a few products on 25th May 2022. I was really happy with the prices, so I took a chance and ordered from them for the first time. I received no notice of dispatch after a week, so I contacted the company to find out what was happening with my order. I received a reply stating that they send orders out in batches and because of customised items OTHER people had purchased, I would have to wait 2-4 weeks for delivery. I did not order any custom products, surely I should not be asked to wait while they serve other customers who did. After going back and forth via email, I was then told they hoped my order would be sent the following week. I replied saying that 2 to 3 weeks wait time for dispatch of a standard order of a few items was not really good enough. They then changed their story and told me that due to COVID related staff shortages, there had been a delay in sending out my order. If that was true, I would be OK with that, but if it had been true, they would have said that first; so honestly I did not believe that to be the case. Another 10 days went by and still I had heard nothing, so on the Monday morning I emailed again to find out where my order was. They told me my order was due to be dispatched that coming Friday - another 4 days away! I finally received confirmation that my order had been dispatched and received a tracking number on 16th June 2022 - so it took them 22 days just to send out my order! The products are OK, not great quality but good for the prices, but honestly I am not sure I would ever order from them again given the less than average customer service, the lies & misdirection, and the ludicrously slow dispatch times.
(I can recount all of this because I still have all the email correspondence. Everything in this review is true.)”
“Always believed this was an Australian company (I've ordered a few collars through them) until today when the order was delivered from Australia Post via Saicheng. I have asked the company and they still say everything is made in Australia -not impressed. I'd rather buy australian and really don't like being lied to.”
“Ive been ordering these collars for many years and its always a horrid wait but this time topped the cake ordered on 21st Aug and finally arrived 4th October after many emails from me,did not offer a discount for next time and never contacted me at all to apologise for being over 5 weeks, I had to make numerous emails to them,did not feel they actually cared at all never again for me ebay will be fine from now on.”
